I have received vehicle service at 4 other locations, in - milocha08
I have received vehicle service at 4 other locations, in different states, and the Greenbrier Infiniti location is the first location that provides slow service, with minimal communication and no amenities on site. During drop off of my vehicle, there is no clear instructions on what the process is. At my first visit, I was asked to sit in an office with not lights and told to wait for someone to come get my information. At this most recent visit, there was still no one to check me in. I helped myself to sit on the worn couches near an unnecessarily loud TV. It took 30mins for a service counselor to call my name to cover what was to be taken care of during the appointment. At all other locations I've been to, they offer amenities while you wait. Amenities included loaner vehicles, shuttle service to desired location, and food on site. Greenbrier offers only coffee. Which is disappointing since service time for my visits have taken anywhere from 3-6 hours. My most recent visit was over 3 hours from when I drove in, to driving away.
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