965 Virginia Used Car Service Centers

I was visiting from out of when my vehicle broke down. It... - cslagoon

I was visiting from out of when my vehicle broke down. It was a Saturday, I called the dealership told them my problem. They were super helpful. Drive axle was broken, warranty thank goodness, parts were order the following Monday. When part got to them, my vehicle was fix and I was on my way. Paul and everyone I spoke with were great. Here I was from out of state and they made feel like I was a neighbor and right at home. Thank you Paul.

On April 14th I came to Safford Mazda of Fredericksburg - New2winchester@outlook.com

On April 14th I came to Safford Mazda of Fredericksburg to have my vehicle inspected. Services were prompt,issues were explained in detail and the price point for service was great.

I always have the best service here. - scbykd

I always have the best service here. Always a pleasure coming here. The people are always smiling.

I received pretty good services while getting a state - krudd004

I received pretty good services while getting a state inspection and tire rotation from Mr. Alford. He’s a cool laid back young man and I appreciate his service.

I needed my 2004 Jeep inspected as my decal had ran out. - WilmaJean

I needed my 2004 Jeep inspected as my decal had ran out. I had the best experience. Everyone I came in contact with were helpful and kind.The Parts Manager Sean Heffron was was encouraging and I intend to go back again. Mary Ellen the Cashier was great.

I had a great and excellent service from Mr. - Jez

I had a great and excellent service from Mr. Roger Hodges in my first visit. I have little knowledge about cars and so he made sure i understood well on what he needs to do in my car by explaining it thoroughly. I probably go back in there.

The staff has always done a great job servicing my - kzitz61

The staff has always done a great job servicing my vehicles, I'd recommend them for giving great, friendly customer service.

Very friendly greetings from Jose and other team members. - Jon

Very friendly greetings from Jose and other team members. Work was done promptly. Excellent waiting room - with snacks!! Great car, great service, and great people!

My sincerest thanks and appreciation to Logan and the - Ryanjs430

My sincerest thanks and appreciation to Logan and the service department for accommodating an emergency repair. My family and I were on our way back to NJ and towing our camper when the vacuum assist for the brakes failed on our Sierra. By the grace of God we safely made it to their dealership and Logan got the truck diagnosed and repaired within a few hours while my family and I waited in our camper at the back of their lot. Thank you again for all your help and assistance!

This time around at Mike Duman you'll have step up the - Kenny B

This time around at Mike Duman you'll have step up the game on service.

Professional and attentive team that genuinely cares for - Ebhome

Professional and attentive team that genuinely cares for their clients. A pleasure to do business with them.

Great service and communication. - CBK

Great service and communication. Tanisha was amazing and very kind. She made me feel very welcomed.

Mark is the best service rep my wife and I have ever - daveb

Mark is the best service rep my wife and I have ever worked with. He zooms in when we want to zoom in and learn more about maintenance or recommendations. He can stay high-level when we are in a rush or already understand the work and maintenance. He can put things in layman's terms or get as technical as we want to. He makes sure that my wife and I understand the work being done BEFORE they get started. And Mark ALWAYS ensures we are 100% satisfied with the work that was done before paying.

I purchased a Certified Used 2016 Ram 1500 pickup from - rtomhave

I purchased a Certified Used 2016 Ram 1500 pickup from Marlow Motor Company on March 16, 2024. The vehicle was purchased at 80,000 miles. Since that time I have had two service appointments at Marlow Motors with oil changes, tire rotations, and inspections. I have had the battery replaced, replaced the serpentine belt, replaced the CPCH and valve-purge control, and spent $970.50 in parts and labor along the way. Then, on March 3, 2025, after just over 10,000 driving miles in the first year, I was due for inspection. I confidently returned to Marlowe for the inspection thinking that since the purchase of a Certified Used Vehicle, regularity of service and inspections, and just over 10,000 miles of usage in the first year, I would pay my $20 for a successful inspection and be on my way. Some time later while in the waiting room, I received a text telling me that my vehicle had failed inspection and that there were 5 items that "required immediate attention" to the tune of $1683.58. Fourth on the list of these items was "Replace Rear Brake Pads and Resurface Rotos." A service representative soon joined me in the waiting room to further explain that it was the brakes that had failed inspection. The first three items on the "requires immediate attention" list included brake fluid exchange service and four-wheel alignment, and differential service. The fifth item was "replacing cabin air filter" which I was pretty sure did not "require immediate attention" in relation to a state inspection. I asked the service representative what it meant to purchase a Certified Used Vehicle and he mumbled that everything is in working order and safe. When I queried how the brakes of a Certified Used Vehicle could be deemed unsafe with only 10,000 miles of usage, I was told that the inspector did not look at my purchase and service history. I told him that I had lost trust and confidence in Marlowe Motors as my service shop and how disappointed I was in that I was planning to continue my service with them for the vehicle, but now simply wanted my vehicle returned. They had lost me as a customer. For the cost of $22.87 and a failed inspection sticker in my windshield, I went to another local state inspector, paid my $20 and passed inspection. Lesson learned.

Destany has helped me all 3 times I have been there. - lacuff5k

Destany has helped me all 3 times I have been there. Having never been there before, I was very impressed with the service and attention. Thanks!!

Great service and staff. - shylock28

Great service and staff. Pleasure to do business with. Will be back again for next vehicle.

Quick and efficient, kept advised of what was needed and - heinrigr

Quick and efficient, kept advised of what was needed and given advice on some optional items

awesome expericance . - bsatax

awesome expericance .. not issues with the service dept at all.. they were perfect and great to work with

Do not believe the lifetime power train warranty scam - rakers57

Do not believe the lifetime power train warranty scam they offer. My salesman was super nice but when I asked what all I had to do to keep the lifetime powertrain warranty I was told to have any scheduled maintenance that pertained to the power train (Oil change, Transmission fluid change, and rear differential fluid change) serviced by Priority which even though its more expensive than other shops, I was more than willing to have this done for the warranty. After a enough miles had passed they stated that Honda recommended brake fluid change, but I had mechanic check fluid condition, and it was not needed, I also purchased tires from a shop that offers free rotation so of course I had that taken care of as well. But upon my last oil change at Priority, I was told I no longer had a power train warranty with them because of tire rotation and brake fluid, neither of which affects the power train. So just be aware of the shady business model and don't simply believe what their employees are telling you because the fine writing says different.

I like the people I interact with both sales and service. - zimmerman9

I like the people I interact with both sales and service. I have bought several cars and have been pleased with the dealer and the service writers.

Juan welcomed me as I drove in. - Dana's Second Forester

Juan welcomed me as I drove in. He kept me posted on the work as it was done. Nice, friendly waiting area with amazing coffee and fruit. Loved the pear :) Was given an approximate time for when the work would be completed and they were right time.

Review for Ourisman Toyota – Fairfax, VA I’ve had two - ldavidfore

Review for Ourisman Toyota – Fairfax, VA I’ve had two consecutive, unacceptable experiences with the service department at Ourisman Toyota in Fairfax, and after giving them multiple chances, it’s clear that integrity and basic competence are not part of their operation. On my first visit, I brought in my RAV4 for an oil change and to have aftermarket HID headlamp bulbs installed. They replaced the bulbs — but none of the four worked. What’s worse, the mechanic knew they weren’t working and said nothing. I was nearly sent home in a vehicle with zero functioning headlights. Only after I noticed and brought it to the service manager’s attention did anything happen. He confirmed the lights didn’t work, brought the mechanic out, and asked him to explain. The mechanic shrugged and said, “they do not work.” This was immediately proven false when the manager installed them correctly himself. Still, I gave the dealership another chance. I returned for the 60,000-mile service and asked them to replace one faulty OEM Toyota bulb. I was told I had to buy them in pairs — fine. I also requested they troubleshoot a potential wiring issue. The car was with them for two days. When I was finally told it was ready, I picked it up — only to find that none of the headlamps were working. Not the two brand-new Toyota bulbs I just paid for, not the two previously working HID bulbs — nothing. And, of course, they completely forgot to investigate the wiring issue. This level of incompetence would be bad enough. But what followed was worse: I opened a case with Toyota Corporate, only to learn that Ourisman submitted a response filled with falsehoods and outright lies. At this point, it’s not just about bad service. It’s about dishonesty, negligence, and a complete disregard for customer safety and trust. I won’t be returning, and I strongly advise anyone considering service at this location to think twice.