23 Washington INFINITI Service Centers

A bus hit my mirror 2025 2500. - Kev

A bus hit my mirror 2025 2500. No one but auto nation had one on stock. I met with them on a saturday, the mirror was replaced monday morning. OEM part. No issues. Looks perfect. The folks there were awesome, friendly and helpful. If needed i would serk them out for help again.

Although we live in Spokane, we purchased our Infiniti - sandimatt

Although we live in Spokane, we purchased our Infiniti QX60 in Idaho and had a few follow-up questions that required administrative support. Erica stepped in and was truly outstanding. From the start, she was professional, responsive, and made everything feel effortless. She clearly explained each step and connected us with the right person to resolve our concerns. Her efficiency and warm, friendly approach made the entire process seamless and stress-free. We’re incredibly grateful for Erica’s help and would be happy to work with her again in the future!

Thank you Roger Milan for helping me with my car and - barbie87

Thank you Roger Milan for helping me with my car and making sure everything was done correctly.

First of All - I love my car! - shawndonohue

First of All - I love my car! 2006 SLK55 AMG. It's my only toy and will be a classic someday. My car looks like new! Service was prompt, courteous and exceeded expectations. Only Genuine Parts used. Celelia Cline, my estimator, treated me with respect and knew how important the repairs were to me. If your car is important to you, I would highly recommend AutoNation Collision Center of Bellevue.

Eric G is our guy! - Zack&Lene

Eric G is our guy! He’s always in good spirits, he remembers us and always quick to greet us and make sure our service experience was always great before we leave. Eric is very professional and very knowledgeable. We continue to come here for our vehicle servicing because of him!!!

DARIAN CHETH at Tacoma, WA CAR PROS KIA was our - C & K Marie

DARIAN CHETH at Tacoma, WA CAR PROS KIA was our Salesperson. I give him 5 STARS for his enthusiasm, knowledge, relaxed demeanor, options, and care for our needs and wants in every way. We honestly could not have asked for anything more from him.We will be back to see him!! Thank you Darian Cheth for how tirelessly hard you worked with my Daughter and I that evening, 2/17/2025. My Daughter absolutely LOVES the MAZDA CX5!! ❤

They unplug your dash cameras because they want to hide - Jess

They unplug your dash cameras because they want to hide the quality of their work and the fact that they lie about doing it. They unplugged mine right after they are seen and heard saying "he won't notice if we don't even do it. Hahaha" Don't trust these "people" If they have to unplug your camera, they are hiding what they're doing. No other shop has unplugged my cameras.

HVAC System Malfunction Immediately After Sunroof Repair - Client2025

HVAC System Malfunction Immediately After Sunroof Repair by Mercedes-Benz of Spokane Service Context and Immediate Change in Performance On June 6, 2025, I brought my vehicle in for a sunroof repair due to a rattling noise for the second time. The vehicle remained in the dealership’s care for approximately 2.5 hours. Immediately upon picking it up while in their parking lot, I noticed a change in the A/C system's behavior. Air from the vents became unusually and consistently cold, regardless of the temperature setting until the unit switched to heating. The cabin climate became difficult to regulate — with uneven cooling, lower airflow, and imbalanced temperature distribution. Functional Symptoms Post-Service Over multiple long drives in ambient temperatures between 70°F–90°F, the following symptoms were observed: • To achieve marginal comfort, now the temperature settings of either 79–81°F on auto are required or the vents must be completely turned away at the highest airflow setting — when previously the optimal comfort level was achieved at 66–71°F under similar conditions. • The airflow remains uncomfortably cold, especially on the arms and face while other areas (back and legs) remain warm. The air from vents was either cold or warm, with little to no blending in between. This unit behavior could not be considered within specifications. Even if a technically 'in-spec' system continuously outputs near-refrigerated air without regulating or properly blending airflow, it fails in terms of practical comfort and system design. These symptoms indicate that the system is no longer responding dynamically to interior temperature needs. This behavior differs significantly from how the system performed prior to service. This issue did not exist prior to the sunroof repair. Dealership Conduct and Inadequate Follow-Through • The issues were initially dismissed. • Later a foreman acknowledged the abnormal behavior and said he would look for a solution. Despite keeping the vehicle for a day and a half on July 2 and 3, and general manager Dan Crowley’s assurance that they had several ideas on what an issue might be after already consulting the technicians, who previously inspected the unit: • Nothing was done to find a valid explanation for the issue. • They unreasonably asked me to leave my car for a day and a half to only look for technical confirmation that would dismiss the existing issue. • Notified me that insulation had been added to the roof area — a modification performed without my knowledge or consent, which could not reasonably have improved the issue based on the symptoms. • Stated they had consulted PTSS, which only reflects that nothing might have been detected through their standard diagnostic procedures, not that the issue doesn’t exist. • Returned the vehicle with the issue unresolved and entirely dismissed. • Ignored detailed and credible reports of change in system behavior.