931 Washington Ram/1000 Service Centers

If I owned a Jaguar or Land Rover I would be careful - Undisclosed

If I owned a Jaguar or Land Rover I would be careful about letting them order parts for my car/SUV. I have a recurring problem with their parts department. About every 15-18 months someone from the parts department calls me about 'my parts' that have arrived. BUUUUT, I don't even have a Jaguar or Land Rover! Apparently, there's a serious disconnect between their parts department and whoever updates their customer database. It looks like I get to TRY to get my number (that I have had for the past 27 years) out of their database again.

Two stars and dropping fast. - slekbull

Two stars and dropping fast. We had a great buying experience and hoped to carry that along after the purchase but that has yet to come to fruition. During our purchase we ordered some accessories to be installed, two of which were nice to haves and one being a requirement for our purchase. 1. Dash cameras front and rear 2. Side steps 3. Hitch and harness (required to tow our boats and trailers) We were contacted that our parts were in and made and our service appointment was scheduled. Drove the hour to the dealership and was notified that item one was not actually there and on backorder with no estimated time of arrival (ETA). So understanding that we chose to cancel and decided to go aftermarket. We are notified our two days later that the wrong module for the towing was ordered or delivered and a new one was being overnighted, understandable. When we were finally notified our vehicle was done we drove the hour to the dealership, picked it up and drove home. A few days later hooked up to one of our trailers, no lights. Hooked up to another and no lights. Hmmmmmmm Somewhat frustrated contacted the dealer again and they made another appointment, we drove the hour once again and dropped it off. Never was given a reason (still haven't actually) as to why we were given our vehicle back without the system they spent days installing didn't work but we were told a repair kit needed to be ordered and guess what, no ETA. A few phone calls later, promises to get a call back and nothing. Purchased September 4th and now it is December 1st and still no trailer lights, still can't tow and of our stuff and still haven't an ETA or resolution from the dealer. Frustrations are building and each phone call seems to be met with a mixture of indifference or attitude. Like we said at the top, two stars and falling.

have had my 2000 Grand AM GT serviced there (oil change),... - jjana7157

have had my 2000 Grand AM GT serviced there (oil change), always able to get right in, Employees are always friendly and remember me each time! ;-Q

Very disappointed. - Mary

Very disappointed. I purchased a new 2023 Kia NIRO. When I got home, I noticed an open safety recall on my app. When i got my new plates, I asked about the safety recall. No one in service, so no answers. Asked about how to use my digital key and get it set up. No one in sales knew how to do this. I took the car in for my first oil change. i get it back, the safety recall was not fixed. The car was not washed, not vacuumed. For a $120 oil change, I would expect that. Service had my car the entire day so the argument that it was too cold (freezing) to wash the car in the morning is not valid. So, I have had my car for 6 months, still have an open safety recall and still can't use my digital key. When I call the service dept, I get a recording, leave a message, no one calls back. I have to keep calling until someone actually picks up.

Beeping noise/ LincolnMKX - grannygross12

Great service. They were personable and located my problem. Was not the Lincoln but an attachment I had purchased. The problem was resolved. The other question I had was about the fan in the seat heat/ cool system. Assured me it was a normal sound with that year model.

Only been here twice but really enjoyed the service! - daricketts

Only been here twice but really enjoyed the service! The waiting room was comfortable, the service was pretty fast and reasonably priced. The staff have a great attitude and sense of humor and are overall very professional. Beth was very patient when answering my questions on the phone.

My Tahoe needed a oil change and battery replacement,... - Bruce K.

My Tahoe needed a oil change and battery replacement, scheduled a time. A small issue came up at their end. Blake my service department contact showed great concern while listening to my subsequent call expressing my unhappiness. Blake's handling and continued personal effort correcting the issue was truly outstanding!!! Customer service at its highest level. Blake's effort made a potentially poor situation instead become a positive service experience!!! Thank you Jet Chevrolet, especially Blake....

Outlander recall repair - cl

Just had Karmart Mitsubishi do the recalls on my Outlander, couldn't have been nicer to deal with. Chris the service manager is exceptional at her job, from scheduling, contacting me about parts, greeting me and handling co workers she is excellent at her skills. She communicated very clearly and took care of me like I was family. Can't say enough about the service at this place. Did a great job on the repairs without up selling pressure and even washed the car and vacuumed it out! Will definitely be back again...

The Service crew from Karmart Nissan in Burlington, WA. - Robert Mataya

The Service crew from Karmart Nissan in Burlington, WA. took exemplary care of my 2009 Nissan Altima. Frank, Bob and Luis were very customer oriented as soon as I walked in the door. They kept me informed at every step of the way. They replaced the passenger seat air bag sensors and after they inspected my rear brakes and discovered they “really” needed to be replaced. I called around locally to get a better price but their quote was lower than everyone I called, so we had them do the rear brakes also. I also took the Altima back after my air bag light went off again. They looked for the problem and basically fixed it for free. I am very happy with the service I received and very impressed with the whole crew there! Go ahead and give them a chance to fix your Nissan. Sincerely, Bob Mataya

KarMart CDJRF - service was excellent, and I was kept - lizpayne963

KarMart CDJRF - service was excellent, and I was kept informed the entire time. I would highly recommend this dealership.

We have been taking our 2013 Taurus to Kelleher for... - RaynJoan50

We have been taking our 2013 Taurus to Kelleher for repairs and servicing for the last few years and could not be more pleased with all aspects of service and repairs which included some significant repairs to the drivetrain and wheel assemblies.

Great service! - jsb9553

Great service!!! Kia of Puyallup is the best dealership in the NW. They have the best service department and sales team!! I will always buy my cars from Kia of Puyallup