935 Washington SRT Service Centers

We’ve had the worst experience with Carter VW Service! - silascook321

We’ve had the worst experience with Carter VW Service! They made us feel terrible and our car still needs a repair for a recall from the dealership. When an appointment is made a month prior, you think they would have the wallet size part for the ignition waiting. Not these guys. In fact, they’ll make you and your wife take work off, drive 30 miles with toles in separate cars to make the 10AM appointment to find out that that the part is not there. It blows our minds how 5 dudes sitting alone behind a counter can’t simply call to let us know. Instead, we were met with excuses and a “oh we are so sorry”. Totally unprofessional D-. No, a solid F. We say beware to all, especially to our friends and family. Stay away from Carter!

Dishonest, caught in the act. - hillguy2600

Dishonest, caught in the act. I bought a service agreement when I purchased my new Subaru. When I brought it here for 30k service they wanted to charge me separately for the differential fluid change. I called the Security Service Center for Subaru to verify coverage and they told me that it IS included. They were going to charge me and then charge the Service Plan for reimbursement. They also did not top off my fluids, left a cap off the tires, mounted the tires wrong side out and two of the tires leaked after they changed them out.

Wort’s ever they charged to much for nothing they do to - Cemely22

Wort’s ever they charged to much for nothing they do to my car very arrogant the person that spoke to me

Awesome, Caring and Professional Experience.! - A Austin

Had resister problems with my car and needed it up and running that day! Called Chipman&Taylor (this was on a Sunday) and spoke to a nice man by the name of Fran. Fran made calls to employees that were scheduled off, made time to track down my parts and even took the time to meet up and chat with me about what his suggestions were about how i should fix my car. And we got it done around an hours time! Over all experience, 10 out of 10! THANK YOU FRAN, AND THE TEAM AT CHIPMAN&TAYLOR.

Service was done on time with a reasonable price. - akww

Service was done on time with a reasonable price. Professional and courteous staff. Will come back

My first time with Chuck Olson service dept. - mjlamden

My first time with Chuck Olson service dept. Both Jams and Todd were very professional. I greatly appreciate them getting my car in and fixed in a timely manner. I will continue to use them in the future. Thanks. Mark L.