935 Washington SRT Service Centers

Zero stars. - 503bwood

Zero stars. Easily the worst customer service experience that I have ever have had. It took three months to diagnose, make an attempted repair (that didn't work) and then repair my daily driver 2019 F-150. The customer service stopped taking and/or returning my calls several times while they had me truck. The estimated prices for the repair changed, ultimately costing $2000 more than originally quoted. When they finally got the vehicle repaired, it was sitting in their lot for 2 months. They returned me a filthy vehicle which must have been outside for 2 months covered in bird droppings. They could not process a DEBIT CARD payment, which they harassed me about, accusing me of having insufficient funds for, which I didn't. Nobody on this staff seems to be in the least bit professional. I would never recommend this establishment. Thanks for the 3 month nightmare. I went here because it was a "Ford Dealership", what a frustrating experience, and no loaner vehicles, awesome.

I took my car in because of fault code, paid $146.83 for... - SubXman

I took my car in because of fault code, paid $146.83 for an inconclusive analysis by the mechanic. I had to call the service department continuously to receive any kind of an update because they never initiated any phone calls to me. When I questioned Dawn about why it was so hard to get updated about my car she said that “you’re not the only customer we have”. She had a bad attitude and when asked if there was something wrong she said “that maybe you would like to talk to a male advisor instead”. If that’s not an insinuation of being a sexist, what is? In all, I took my car to another dealership, Mountain Mitsubishi, paid $189.25 for diagnosis, labor and a new part, and my car is running great. Dawn, at Courtesy, would have kept giving my inaccurate information and continue to try to lead me to a new ECU, costing $300 to $500, a part that would have not fixed my car. Well, I can tell you where I’m not dropping $30K on a new truck this year! After all, their not the only dealer I have.

Robert, the service manager is horrible with - Hellopink27

Robert, the service manager is horrible with communication. Not only that when he does speak, he says the same thing over and over and over and over in just different ways. I have paperwork showing that that dealership is putting the wrong oil in my car and they're going to do absolutely nothing about it. They tell me oh no. We're putting the right oil in just your paper works wrong. I just spent an extra $3000 on an upgraded warranty.For a 100000 miles that Dewey, Griffin has now voided because they're putting the wrong oil in my car.I feel that they owe me that money back.And I will never do business with their service department.They are corrupt crooks.I am going higher up the chain.I am getting a lawyer involved.I am going to SUBARU themselves. Think they need to be held accountable for my WRX

Jim Mahin provided an outstanding customer service - cadenbilodeaux

Jim Mahin provided an outstanding customer service experience from start to finish! He was attentive, patient, and went above and beyond to make sure all my questions were answered. His professionalism and genuine care made the entire process smooth and enjoyable. Jim took the time to understand exactly what I needed and offered tailored solutions that exceeded my expectations. If you’re looking for someone who truly values their customers and knows how to deliver exceptional service, Jim is your go-to person. Highly recommend! Five stars all the way! ⭐⭐⭐⭐⭐

Outstanding! - clpeckmail

they help me with everything from finding my extended warranty to ordering parts and service everything was great everything went smooth and they kept me up to date on their progress highly recommend the service center

Great service. - Subicchief

Great service. Donald Ranier was great salesman. Best car salesman i have ever worked with.

We worked with Zack Moore and he was superb,kind, - lionsfan61

We worked with Zack Moore and he was superb,kind, courteous, very professional, and knowledgable about the cars we looked at

Just received a phone call from Alex Bassett the service - JFC

Just received a phone call from Alex Bassett the service dept director at Dick Hannah Kia. I had called earlier expressing a concern about service being done on my Kia Forte. He spend the time explaining what diagnostic work had been done on the car and what the problems could be. He was very understanding and patient while listening to my concerns. This response is not what I received from the service manager. Dick Hannah Kia Dealerships is fortunate to have him as Director of this dept. Definitely 5 stars or him ***** THANKS *******

Very friendly - Izzyzhi

I gave them a “good” rating because overall they were very friendly, had our best interest In mind and made sure we left the lot with exactly what we wanted at the best price possible. But the only thing was that was we had to wait and sit for hours because their computer weren’t putting in the right information. Other than that amazing!