935 Washington SRT Service Centers

They unplug your dash cameras because they want to hide - Jess

They unplug your dash cameras because they want to hide the quality of their work and the fact that they lie about doing it. They unplugged mine right after they are seen and heard saying "he won't notice if we don't even do it. Hahaha" Don't trust these "people" If they have to unplug your camera, they are hiding what they're doing. No other shop has unplugged my cameras.

Outstanding Service - jc1944

The Dick Hannah VW Service Department provides outstanding service. Every thing is explained when you check you car in; if they find something that was unexpected, you are notified immediately. No matter where I purchase my next VW, I will have the vehicle serviced at Dick Hannah VW; I will not, however, ever purchase another vehicle there.

Excellent service! - ajpylant

Excellent service! Gerardo Manzo was expecting me, knew what I wanted from my email requesting service, beat the cost estimate and time estimate.

I’ve come in twice needing cosmetic [quick] fixes to my - KR

I’ve come in twice needing cosmetic [quick] fixes to my car and without question the service department was willing to help! This time I owe a big THANKS to Martin and Greg T in service for going above and beyond to bring a smile to my face after a disappointing day. I would recommend this service department, anyway! THANK YOU!

The customer service here is terrible. - B13

The customer service here is terrible. They had my car for NINE months and I got little or no communication along the way. I was getting a new engine put in because mine blew. I had an extended warranty, and it took a long time for Hyundai USA to ok it. I get that part, I get that it can take a long time dealing with corporations, but the communication was awful. No one seemed to care. The turn over rate is high, there are different employees every time I came in, including managers. I had a series of other problems and received the same crappy service. And on top of it, they never had any loaner cars available, which is very inconvenient when they have your car for a long time, I'll NEVER buy from this dealership again. If you want to buy a Hyundai, go to Seattle or Everett. They have much better customer care.

Best customer service - Debbie355

The customer service here is obvious from the first phone call. You are treated well and as if you matter, rather than a nuisance to someone who is in a hurry. These days that's amazing, but this is truly friendly, courteous, and professional service. They had me in and out in the time they stated. Though Jacob was the primary person I worked with and he is customer service at it's best, it was clear that the whole team jumped in to help if someone else was on the phone. So you were never ignored. I've also been assisted by Bonnie in the past at the register and both times she has been prompt but also very friendly. Combined with the reasonable service costs and clear communication, I will definitely be back.

Got my Corolla Cross with this dealership. - user0395

Got my Corolla Cross with this dealership. The sale was easy (partly because I did not need any financing). My issue with the dealership is with their service center. The service specialist was rude and condescending. Found an issue with my car after a software update, called in for advice and they won't admit that issue may be caused by the update although I have found other people on different forums reporting the same thing. I offered to send in my findings for them to take a look first but they refused. The fix was simply to disconnect the battery and reconnect it, but if I take it to the service center they will charge you $200+ for fee (as there will be no way to prove the issue was due to the software update). A little more politeness and understanding would be appreciated. It may be inevitable that they can't offer guarantee via the phone, but the attitude of the specialist was rude, telling me if I have a way to fix it at home then I can do that. If you have no issue with your car, you'd probably be ok with this dealership.

This dealership has always followed through in a very - d_dinsmore

This dealership has always followed through in a very efficient and always very fast service

Haylie did a fantastic job helping with my service. - Matt

Haylie did a fantastic job helping with my service. Keep up the great work! I will be back.

I live VERY far away from EBA. - Zenadier

I live VERY far away from EBA. Mandatory dealer service work became required for my Grenadier. Stavros was aware that I wanted to squeeze my visit into a driving vacation. Communication was key to pull this off. Stavros and team were fully prepared to receive my Grenadier on time and most importantly, finish it on time. Well done EBA Ineos service shop!