930 Washington SRT Service Centers

Very disappointed. - Mary

Very disappointed. I purchased a new 2023 Kia NIRO. When I got home, I noticed an open safety recall on my app. When i got my new plates, I asked about the safety recall. No one in service, so no answers. Asked about how to use my digital key and get it set up. No one in sales knew how to do this. I took the car in for my first oil change. i get it back, the safety recall was not fixed. The car was not washed, not vacuumed. For a $120 oil change, I would expect that. Service had my car the entire day so the argument that it was too cold (freezing) to wash the car in the morning is not valid. So, I have had my car for 6 months, still have an open safety recall and still can't use my digital key. When I call the service dept, I get a recording, leave a message, no one calls back. I have to keep calling until someone actually picks up.

Beeping noise/ LincolnMKX - grannygross12

Great service. They were personable and located my problem. Was not the Lincoln but an attachment I had purchased. The problem was resolved. The other question I had was about the fan in the seat heat/ cool system. Assured me it was a normal sound with that year model.

Only been here twice but really enjoyed the service! - daricketts

Only been here twice but really enjoyed the service! The waiting room was comfortable, the service was pretty fast and reasonably priced. The staff have a great attitude and sense of humor and are overall very professional. Beth was very patient when answering my questions on the phone.

My Tahoe needed a oil change and battery replacement,... - Bruce K.

My Tahoe needed a oil change and battery replacement, scheduled a time. A small issue came up at their end. Blake my service department contact showed great concern while listening to my subsequent call expressing my unhappiness. Blake's handling and continued personal effort correcting the issue was truly outstanding!!! Customer service at its highest level. Blake's effort made a potentially poor situation instead become a positive service experience!!! Thank you Jet Chevrolet, especially Blake....

Outlander recall repair - cl

Just had Karmart Mitsubishi do the recalls on my Outlander, couldn't have been nicer to deal with. Chris the service manager is exceptional at her job, from scheduling, contacting me about parts, greeting me and handling co workers she is excellent at her skills. She communicated very clearly and took care of me like I was family. Can't say enough about the service at this place. Did a great job on the repairs without up selling pressure and even washed the car and vacuumed it out! Will definitely be back again...

The Service crew from Karmart Nissan in Burlington, WA. - Robert Mataya

The Service crew from Karmart Nissan in Burlington, WA. took exemplary care of my 2009 Nissan Altima. Frank, Bob and Luis were very customer oriented as soon as I walked in the door. They kept me informed at every step of the way. They replaced the passenger seat air bag sensors and after they inspected my rear brakes and discovered they “really” needed to be replaced. I called around locally to get a better price but their quote was lower than everyone I called, so we had them do the rear brakes also. I also took the Altima back after my air bag light went off again. They looked for the problem and basically fixed it for free. I am very happy with the service I received and very impressed with the whole crew there! Go ahead and give them a chance to fix your Nissan. Sincerely, Bob Mataya

KarMart CDJRF - service was excellent, and I was kept - lizpayne963

KarMart CDJRF - service was excellent, and I was kept informed the entire time. I would highly recommend this dealership.

Great service! - jsb9553

Great service!!! Kia of Puyallup is the best dealership in the NW. They have the best service department and sales team!! I will always buy my cars from Kia of Puyallup

Quality Work - daniel2014

I worked with Quinn in financing and he made it possible to complete the transaction. There was no gimmicks. He was straight and to the point. He was very helpful throughout the whole process. He had met my expectations and had gone above and beyond of getting me a better deal. Wow. I would definitely recommend Quinn and the team at Kitsap Auto Outlet for all potential customers.

A place you can trust - P.T. driver

So far, we have been to this dealership for service on our Subarus three times. Each time, everyone has been professional, friendly, and helpful. No wonder everyone says such good things about them.

While purchasing my Lincoln was a great experience, I've - Lincoln Owner

While purchasing my Lincoln was a great experience, I've been very frustrated with the service dept in their new facility. There is only one person to check people in for their scheduled appointment. I've already been waiting 30 minutes and still haven't even been checked in. I'm missing work time and have mentioned this issue several times as I've had to bring my vehicle for service. Each time I'm told they are "working on it" but nothing changes. I gave 3 stars because, while the lack of service is frustrating, the people are very nice.

Had my car serviced there, and they used an autowasher on - Frustrated

Had my car serviced there, and they used an autowasher on it, which I never personally use as it can damage my vinyl. I got it back scratched to xxxx with brush-like marks on the trunk. Service manager Keith asked to see the car, I wasted an hour and a half driving it out there and sitting and waiting for him to come take a look at it. He claimed that it's impossible for their brushes to make that mark, but he lied to me and said if I bring it out again the detailer can buff it out for me. I don't have availability during the time the detailer was available so I had my girlfriend drive it over, which he assured me was fine. After making her wait there for 2 hours they said it's not their fault "it must have been a box or something" and buffing it wouldn't fix it, so there's nothing they're going to do about it. My family was planning on getting the Tucson soon, but it sure as xxxx wont be from this dealership.