931 Washington SRT Service Centers

Car returned finally- Charged my card for rental car gas - Mr. Rob Will NOT

My car was finally returned 8-14-18 at 3:30pm... Then they charged my CC to put gas in the rental that they brought to me yesterday! Imagine that--then I got a SORRY from them again! What has happened to customer service especially with this dealership... Would not recommend so unprofessional.

Great, as always. They are the best!! - GRANNYANDPAMILLER

We always come to UA, We recommend them to friends & family. I hope there is always a UA here in Ellensburg!! This dealership always has multiple rigs to check out. If they don't have it, they will check around & get what we want.

Excellent Service and Communication - T. Bergstrom

Had our truck towed in due to tranny line failure on Monday afternoon. They were booked full but still managed to do a quick trouble shoot to get parts on order. After said and done, back on the road Tuesday. With good communication on what they found and had to replace and going the additional mile to check an engine light code and quick diagnosis. Bre was wonderful to work with and I am very much greatful for the quick and above average workmanship and customer service. I highly recommend University Auto for your auto needs. Thank you, Tim Bergstrom ARI INC, Or

Great Service - Ford1973

The service staff are very friendly and helpful. I've never had a problem making an appointment to have fluid changes or something done on my car. Since I bought the car at the dealership I've been taking it to the service station since day one.

Poor Communication, Wasted My Time and a Day of Work - Matt Sinnes

First off I would highly recommend buying a vehicle from this place as we had a great experience. The Service Department, on the other hand, was awful. About 2 weeks ago I took my truck to get the tires rotated at Les Schwaab. The manager came to me and said they could not get the wheel off because the lug nuts were so tight and suggested I bring it back to the dealer. I call the Service department, let them know the situation and made an appointment. When I got there they said they would have to order me another rim because the other one is stuck on there and they would have to ruin it to get it off. All in all so far not a big deal everyone makes mistakes. They said they would order the new rim and call me when it came in. I got a call the very next day asking to come back down to the dealership because they messed up and needed to get more information on the rim. No apology or anything for me having to take time out of my day to go down there. I get down there and wait an hour. They come out and said the wheel should be here in 3-4 days we will call you. Six days go by and I have not heard a word from these people. When I called I talked to a very nice young man who said he was sorry nobody called me and that the rim came in the day before but they were booked that day and could not get me in until Tuesday. I asked how long it should take when I was there he said no longer than a couple of hours. When I came in for the appointment I got to the service center at 7:45 AM for my 8 AM appointment. My truck did not get done tell 1:30 PM in the afternoon! I went up and asked the lady I was working with and all I got was a bunch of run around answers. The best answer was "well we did not have the correct weights to balance your wheels so we had to run and go get some." No apology. Not only did I waste an entire day but the communication throughout the day was horrible. I should not have had to go and ask them what was going on. I am a very forgiving person but this was a horrible experience. I did not have to pay for anything thank goodness but the communication should have been better and I should not have had to sit there for five and a half hours. They have loaner car programs for a reason. At the very least tell me to just drop it off and have me come back later in the day. I would not recommend anybody going and getting service at this dealership.

I took my 2006 Mercury Mountaineer in for service, My... - petylite

I took my 2006 Mercury Mountaineer in for service, My main concern was the stereo radio which has a 6 disk CD player quit working, I was told that it would cost $299.00 just to remove the radio and then it would be sent to the manufacturer to be fixed and that it would take at least a week and the cost of repair was up to them. I has already paid for the services needed and a couple of extra things it needed at a cost of $250.00, I am going to go back to Toyota!

Great buying and service experience - saraschick77

I purchased my car here in 2014 and had a great experience. I have been bringing my car here for service since, and had good experiences. Recently I had to have my car towed to the dealership for service, as I had two flat tires. Unfortunately for us, the flats happened on Christmas eve. Jason, the service manager, offered to stay open later past when they were closing early to receive our car - wow! That didn't work out due to the tow, but it was so great that he offered. We brought the car there on the 26th, and after some initial confusion with a service writer that wasn't 100% up to speed on tires, Jason took charge of the car and made sure the tires were repaired that day, and at no charge. He also helped us with a spare tire kit (not provided with the car when we bought it, it only came with the repair kit) to make sure we were being proactive to not have this issue again. Jason went above and beyond helping us, and provided great customer service. We will be bringing our car there again for service.

In July 2020, my husband and I purchased a certified - Cory

In July 2020, my husband and I purchased a certified pre-owned 2014 Passat TDI SEL with 65,000 miles from a VW dealership, maintaining it diligently until switching to VW of Kirkland in 2023. On April 3rd, 2025, the car became inoperable, and after towing it to the dealership, we learned it needed a timing belt replacement. Shockingly, we were later informed it required a new cylinder head—almost the cost of a new engine. At our last maintenance in late January 2025, VW of Kirkland assured us the vehicle was in excellent condition, and all maintenance was performed. We trusted our service representative who was always kind and helpful, to informing us of any maintenance required. This situation is unacceptable. How is it that our Certified pre-owned Passat, which has been diligently maintained since its purchase at 65,000 miles, is now inoperable at a little less than 140,000 when it was serviced less than 3 months ago at which point we were told we had completed all recommended service? We are now forced to buy a new vehicle to replace our well-maintained Passat, well before we should have to despite our insurance company telling us that the dealership should have informed us of this needed maintenance! It's certainly confusing that our 2011 TOYOTA Scion Xd with 156,000 miles on it has, somehow, outlasted our certified-preowned Passat--a car well known for lasting 400,000 - 500,000 miles and backed by the supposed reliability and longevity of VW vehicles.

I have been a loyal Volkswagen customer for years, but - Mknlopez

I have been a loyal Volkswagen customer for years, but my experience with Puyallup’s dealership service department has been incredibly disappointing. One of the main reasons we purchased our new vehicle here was the promise of a lifetime free oil change—something they heavily market. However, beware: this offer comes with a catch. You must get all your services done at this dealership, and that would be fine if it weren’t so difficult to get an appointment in a reasonable timeframe. I called in January to schedule a service appointment, and due to their backlog, the earliest availability wasn’t until March—nearly two months later. My vehicle needed urgent maintenance, so I had no choice but to go to another dealership that could actually get me in. Fast forward to my appointment, I told them since I couldn’t wait for certain things that needed immediate attention I had it a serviced already and that I just needed to get the oil change. I couldn’t wait two months as there was stuff in the red already. But now, I was told that because I had service done elsewhere, I was no longer eligible for the free lifetime oil change. I explained that I had no choice because they couldn’t get me in, but they didn’t care. This is unacceptable customer service. A dealership should not make it so difficult for loyal customers to schedule maintenance and then penalize them for going elsewhere when they are forced to. If honoring their promises was a priority, they would ensure that customers could actually get timely service. We will soon be purchasing another new vehicle, and after this experience, we will be taking our business to the Volkswagen Tacoma Dealership instead. They were able to schedule me quickly, and their service department is far more efficient and accommodating. I would highly recommend getting serviced at Volkswagen Tacoma instead. They were incredibly friendly, transparent, accommodating, and reliable—everything this dealership failed to be. I usually don’t leave reviews, but I want others in the market for a new car to be aware of this dealership’s “lifetime oil change” promise. You need to get your car serviced there, but be warned it is hard to get appointments in a timely manner which makes it hard to get service done. I hope charging for an oil change was worth losing a lifetime customer.

Great customer service!!! - TJ

I was assisted by Deisy@Volkswagen of Tacoma. Her customer service and care for the service she provided was above and beyond. She was very knowledgeable about the services my car needed and carefully explained everything. Keep up the great work!!! I so appreciate you!

They did the right thing - DrCJames

Car was originally repaired but mechanic missed something major. They towed the car back and repaired for free. It was impressive. Rex was the service manager and was wonderful