599 Washington Used Car Service Centers

Dropped a car off for repairs. - Kinggrantz

Dropped a car off for repairs. Knowing what the issue was and thinking warranty would cover it. Warranty denied it. Do to a nut coming off the turbo. They had to do there diagnostics for the warranty to know what the issue was. Warranty denied, so of course I'm forced to have to pay for the diagnostics. $1300! Show up to pick up the car and it wasn't together all the way. Drove over 2 and half hours pulling a car dolly to show up with the car in worse condition then when we dropped it off. Note in the window from the technician saying cars in pieces see technician. Instantly not happy. Go inside pay my bill and ask why isn't it together all the way like when it was dropped off? They say, Oh we're doing you a favor not putting it back together all the way. Not happy... I say, So I have to wait for you to put the car back together completely and waste more of my time waiting and you want me to pay full price? They say, Oh we can put it back together. I say no way. Your done touching the car I'm not waiting I'll do it myself. I'm a diesel technician and have been working on vehicles and anything with a engine for over 40 years. The only reason the car is there is for warranty to cover it. The warranty was denied. I paid the diagnostics and labor fees. Not happy of course since the car was not put back together all the way like when it showed up. The Intake was left off of it and so was one of intercooler hoses. Left wide open for the dust to get in. They expected me to want to tow a vehicle on a car dolly over 2 and half hours with the intake and intercooler hose off of it. Id expect for everything to be put back on it. It rains quite often and the roads are usually wet. I put the car back together right there in the parking lot noticed more stuff broken from them taking it apart for diagnostics. Please don't do people a favor and leave there car in pieces and expect them not to be upset and not want to wait. And have to pay full price for shoty diagnostic work. Now I have to fix more broken connectors and plastic pieces after I replace the turbo and everything else that might be needed. Be nice if warranty actually was a warranty. Not this dealerships warranty a bought added on warranty. It would be great if you gave a vehicle to someone in a certain condition it would be in the same condition when you picked it up. Now the car will get repaired by me and get better parts put on it for way cheaper then what they wanted to repair the vehicle for. Absolutely ridiculous!

Working with West Coast was a great experience. I was... - Rcdevilliers

Working with West Coast was a great experience. I was given a good deal on my truck purchase and the service department has done a great job repairing and servicing the various vehicles my wife and I have. I recommend them