41 Washington Volkswagen Service Centers

I recently brought my vehicle into Audi Spokane with a - wrogers0220

I recently brought my vehicle into Audi Spokane with a serious issue, and from the moment I arrived, I was met with professionalism and genuine care. Patrick, my service advisor, truly went above and beyond. He took the time to clearly explain the issue in a way that I could understand, and his calm, reassuring demeanor immediately put me at ease. Patrick didn’t just treat it like another repair job — he made sure I felt supported throughout the entire process. He even arranged a rental car for me at no cost, so I could continue getting to work while my car was in the shop. He kept me informed every step of the way, providing regular updates and making sure I always knew what was going on with my vehicle. This level of service is rare, and I’m incredibly grateful for how Patrick handled everything. Audi Spokane has definitely earned my trust, and Patrick deserves special recognition for his outstanding customer care.

They did a good job on my Suv the repairs. - rose.dannene

They did a good job on my Suv the repairs. But did keep me informed about it

Great service and good communication. - Ezdz76

Great service and good communication. I will always bring my car in for service thank you

They were prompt, professional, efficient, personal, and - pbanz1

They were prompt, professional, efficient, personal, and quality driven. I was impressed with every interaction on what was an unfortunate minor parking lot accident on my part.

Campbell Nissan of Edmonds Washington is the Gold - azwolfzz

Campbell Nissan of Edmonds Washington is the Gold Standard of customer service.Teri is second to no one in all sincerity when it comes to putting the customer first.she is the most genuine and beautifulest person to talk to. She makes the world nicer by far. Thank you Teri!.

Kevin is a great guy really hard worker and was very - hmendoza061

Kevin is a great guy really hard worker and was very clear and has great communication skills, workers like him is what keep me coming back to do my services

Customer service and communication was excellent. - john.shaver

Customer service and communication was excellent. Attention to detail on interior cleaning was excellent. Summer kept me informed and help me make informed decisions.

My wife and I were in need of a commuter car. Kellen... - murphyjordan1992

My wife and I were in need of a commuter car. Kellen Pelzel went above and beyond! #1 salesman! Go see him today for 100% customer satisfaction.

As usual, Shadix and the crew did a great job. - Bwian

As usual, Shadix and the crew did a great job. I appreciate that Shadix goes the extra mile every single time, from arranging a loaner to explaining the charges. Plus, it’s easy to engage him in a conversation about Volkswagen models.

DARIAN CHETH at Tacoma, WA CAR PROS KIA was our - C & K Marie

DARIAN CHETH at Tacoma, WA CAR PROS KIA was our Salesperson. I give him 5 STARS for his enthusiasm, knowledge, relaxed demeanor, options, and care for our needs and wants in every way. We honestly could not have asked for anything more from him.We will be back to see him!! Thank you Darian Cheth for how tirelessly hard you worked with my Daughter and I that evening, 2/17/2025. My Daughter absolutely LOVES the MAZDA CX5!! ❤

Casey and Curtis were knowledgeable and very helpful. - marktboyd

Casey and Curtis were knowledgeable and very helpful. We enjoyed working with them. Great service, nice people

Took my car in for timing chain replacement. - Pjensen4060

Took my car in for timing chain replacement. Car never had problems with oil leaks until i took it to them. Had to return car several times after initial repair for unusual noises. My engine blew and they blamed me for not putting oil in car! Dont ever do business with them. They couldnt even do the repaur right the first time. Car made more noise when i picked it up than when i brought it in. for initial repair. No offer of compensation of any kind.

Just wanted to say thank you to Campbell VW for taking - Russ

Just wanted to say thank you to Campbell VW for taking such incredible care of me and my Tiguan when I came in for service yesterday. I drove over 2 hours from Yakima to get my car serviced because the dealerships around me were booked up through August. I am glad that I did. The service member (I think his name was Camden maybe) was polite and very thorough in his communication and knowledge of what I needed for my Tiguan service. He gave me a window of time for completion and offered directions to coffee and restaurants nearby where I could chill and do some work while waiting - along with your waiting areas as well. I appreciated his focus on me as the customer "in front of him" while the phones were ringing and other customers were in line behind me. The stellar customer service I experienced here will justify the drive over from Yakima every single time I need service done on my Tiguan. You have made a new customer out of me - a long time VW owner. And thanks for the El Cubano recommendation. one of the best Cuban sandwiches I've had since living in FL.

We’ve had the worst experience with Carter VW Service! - silascook321

We’ve had the worst experience with Carter VW Service! They made us feel terrible and our car still needs a repair for a recall from the dealership. When an appointment is made a month prior, you think they would have the wallet size part for the ignition waiting. Not these guys. In fact, they’ll make you and your wife take work off, drive 30 miles with toles in separate cars to make the 10AM appointment to find out that that the part is not there. It blows our minds how 5 dudes sitting alone behind a counter can’t simply call to let us know. Instead, we were met with excuses and a “oh we are so sorry”. Totally unprofessional D-. No, a solid F. We say beware to all, especially to our friends and family. Stay away from Carter!

They unplug your dash cameras because they want to hide - Jess

They unplug your dash cameras because they want to hide the quality of their work and the fact that they lie about doing it. They unplugged mine right after they are seen and heard saying "he won't notice if we don't even do it. Hahaha" Don't trust these "people" If they have to unplug your camera, they are hiding what they're doing. No other shop has unplugged my cameras.

Outstanding Service - jc1944

The Dick Hannah VW Service Department provides outstanding service. Every thing is explained when you check you car in; if they find something that was unexpected, you are notified immediately. No matter where I purchase my next VW, I will have the vehicle serviced at Dick Hannah VW; I will not, however, ever purchase another vehicle there.

HVAC System Malfunction Immediately After Sunroof Repair - Client2025

HVAC System Malfunction Immediately After Sunroof Repair by Mercedes-Benz of Spokane Service Context and Immediate Change in Performance On June 6, 2025, I brought my vehicle in for a sunroof repair due to a rattling noise for the second time. The vehicle remained in the dealership’s care for approximately 2.5 hours. Immediately upon picking it up while in their parking lot, I noticed a change in the A/C system's behavior. Air from the vents became unusually and consistently cold, regardless of the temperature setting until the unit switched to heating. The cabin climate became difficult to regulate — with uneven cooling, lower airflow, and imbalanced temperature distribution. Functional Symptoms Post-Service Over multiple long drives in ambient temperatures between 70°F–90°F, the following symptoms were observed: • To achieve marginal comfort, now the temperature settings of either 79–81°F on auto are required or the vents must be completely turned away at the highest airflow setting — when previously the optimal comfort level was achieved at 66–71°F under similar conditions. • The airflow remains uncomfortably cold, especially on the arms and face while other areas (back and legs) remain warm. The air from vents was either cold or warm, with little to no blending in between. This unit behavior could not be considered within specifications. Even if a technically 'in-spec' system continuously outputs near-refrigerated air without regulating or properly blending airflow, it fails in terms of practical comfort and system design. These symptoms indicate that the system is no longer responding dynamically to interior temperature needs. This behavior differs significantly from how the system performed prior to service. This issue did not exist prior to the sunroof repair. Dealership Conduct and Inadequate Follow-Through • The issues were initially dismissed. • Later a foreman acknowledged the abnormal behavior and said he would look for a solution. Despite keeping the vehicle for a day and a half on July 2 and 3, and general manager Dan Crowley’s assurance that they had several ideas on what an issue might be after already consulting the technicians, who previously inspected the unit: • Nothing was done to find a valid explanation for the issue. • They unreasonably asked me to leave my car for a day and a half to only look for technical confirmation that would dismiss the existing issue. • Notified me that insulation had been added to the roof area — a modification performed without my knowledge or consent, which could not reasonably have improved the issue based on the symptoms. • Stated they had consulted PTSS, which only reflects that nothing might have been detected through their standard diagnostic procedures, not that the issue doesn’t exist. • Returned the vehicle with the issue unresolved and entirely dismissed. • Ignored detailed and credible reports of change in system behavior.

Zamora was my service advisor. - USNRet061223

Zamora was my service advisor. She was great. Went for oil change on 01 September 2023 at 3pm. Service was fast and efficient. No issues with Zamora or maintenance performance. Reason I took off 1 star, not all of the staff is friendly or attentive. I pulled my car up to the service bay, only to be stared at by the staff with a blank stare like I was in the wrong place. Zamora was busy with another customer, but she fixed the situation as soon as she saw me, greeted and logged in my visit in the computer system. I travel from near Seattle to get service from Haselwood in Bremerton. It's a 70-90 minute drive. I stuck with Haselwood bc of their flexibility in offering appointments. $299 maintenance pack of 4 is a good deal. Hope to give 5 stars in the future.

KarMart CDJRF - service was excellent, and I was kept - lizpayne963

KarMart CDJRF - service was excellent, and I was kept informed the entire time. I would highly recommend this dealership.

Horrible service - VWLove

They originally gave me a lemon upon my lease and didn’t own up to get me a car that actually works. They only offered to give me two free oil changes and for me to keep the lemon. After months of bringing my brand new car in for multiple service they gave me a new car. After dropping my car off for my scheduled oil change at 7 a.m. and walking around for an hour, I came back to my car still waiting to be taken in for service! They could care less about making their customers happy or keeping you as a customer. I will NEVER set foot on this property again. I will drive as far as necessary to another VW dealership for service in the future. Don’t waste your time, they don’t care!