Always the friendliest experience! - Mary
My C30 had the message "tire pressure low". I called Bob Byers and asked if there was the possibility to pop by and have it checked out. Scott in service said of course, I stopped in and had everything taken care of within 15 minutes. While I waited, all staff greeted me and provided a very pleasant experience. Thanks all!
Feras & the Sandberg team are the best! - alissaparadise
I have been a Volvo driver for over ten years, and had found a Mazda6 that made me want to make the switch. I came onto the lot, with it in my mind that this test drive was to prove to myself, I wanted the Mazda. Feras Abou-Zaki and I had chatted on the phone regarding my price range, what I was looking for in a vehicle and my interest in test driving a used 2014 S60.
Upon my arrival I was greeted with a smile and firm hand shake by Feras. After offering me refreshments, we sat down and recapped our phone conversation. He kindly explained pricing on the 2014 I had been looking at, and an estimation of what my total amount financed would end up being. It made perfect sense after he provided me with additional information – I would need to spend more than desired on this car. To my surprise, he had really done his homework – he found a 2012 S60 that looked identical to the vehicle I was interested in and had it pulled up and ready for a test drive. I actually had fun on the test drive! Feras shared information about the vehicle, while getting to know me as well. I felt like he genuinely cared, as opposed to just trying to sell me a car.
After the test drive, he inquired about questions and concerns rather than jumping into pricing. At this point, I was super excited about the car and wanted to talk numbers. Feras presented me with pricing information on the 2012 and the 2014 which painted a clearer picture, of what made the most sense for me. I wanted to let this information marinate and really take time in making my decision. Feras offered to let me take the vehicle overnight, and never once made me feel pressured to buy the car right then.
I had decided this was the car for me and returned to Sandberg the next day. You cannot beat a perfect car at a perfect price. The whole Volvo crew (Feras, Winston, and the finance gentleman) really went above and beyond for me. The team made me feel like a VIP customer, even though I wasn’t buying the most expensive car on the lot. I walked away feeling great about my purchase, and even better about the deal. Special thanks to Feras, if it wasn't for him I probably would have bought the Mazda. Thank you so much!
Very helpful - newcarevery3years
We were in a severe accident in 2012 and while I was in the hospital my husband needed a car to immediately replace my demolished one that I happily purchased from Volkswagen Auburn :) He picked Volvo because of the safety ratings, but it was the ease of transaction that left us so very thankful and happy with his purchase. It was a devastating time and this Volvo dealership really stepped up to help us out for our extraordinary circumstance. To add, every time I went in for service the team was fast and courteous. Highly recommend.
Misrepresented or "forgot" packages of used vehicle - FormerVolvoFan
Dealer mispresented installed packages of used vehicle, listing packages that were (on closer) inspection simply not installed. They used those quasi-installed packages to price their vehicle and negotiate it's sales price. At best, that shows an ineptitude and carelessness towards their product. At worst, it's simply fraudulent.
Be very, very, VERY, VERY careful if you are buying a vehicle from them over the internet. And if you're buying a car from them in person, don't bother. Volvos aren't really a luxury brand any more, and dealerships like this are a big, big reason -- it is quite simply a dump. If you are still set on a Volvo because of it's vaunted safety and in spite of their boring handling and tired technology packages, seek out other dealers in the Seattle area. Or do yourself a favor and just run away as fast as you can.
Worst car shopping experience in all aspects... - jessijean
Didn't even feel comfortable purchasing a new vehicle from this dealership let alone wanting to pay full price during a sales event. No sales found, no competent sales person, no working used cars and yet I paid 13,000.00 from this dealership for a vehicle that stopped working a month later!
This is what I get for wanting to feel safe because I am a single mom with a child.
I'd rather deal with the IRS ~ or get all my teeth pull at the same time without any pain meds.
The service is always excellent, Scott and Adam provide... - rericks
The service is always excellent, Scott and Adam provide excellent service and are very helpful. We are disappointed that the store will close but will follow them to Ravenna instead of going to Tacoma. We live in Federal Way so the trip to Seattle was longer but worth it.