Great Customer Service! - Elizabeth
Jamie Markley was great to work with and really provided excellent customer service! He put in a great deal of time and effort to help us get what we wanted. We'll definitely be going back to see him in the future! Thanks again!
one of the best dealerships I have dealt with - steve3152
The sales rep Amanda in the certified used autos was extremely professional and pleasant worked to get me a great deal on my 2013 dodge dart..The finance officer very polite and got me a great loan rate.I was extremely pleased with the way they handled the entire process, would highly recommend them to anyone in the market for an auto or truck.TANKS AGAIN TO EVERYONE AT URSE.
Fun in the snow. - Robin
We bought a Jeep Patriot at Goldy auto this past February. We love the jeep, the sale went smooth, and our salesman, Ron Seldomridge, was wonderful. Showed me all the features.
Customer Rating - CarmenT
Joe was great to work with. We were in and out in just a few short painless hours. Got my payments right where I needed them to be without any hassle. Would buy from Joe again and again.
Excellent sales experience - Mjjkid
I was very satisfied with the overall experience buying the car. The salesman was professional and did not bother with any of the sleazy sales tactics. I would buy from this dealership in the future.
Professional Straight Shooters - Bitmapped
I just bought a new 2015 Dodge Journey from Elkins Chrysler Dodge Jeep Ram. I called them about a particular Journey I saw on their website. After emphasizing that I was very interested in that specific Journey and was ready to buy that weekend, my salesman Gary talked with his sales manager and called me back about 15 minutes later with an excellent price. We went over the terms and then Gary sent me an e-mail breaking down the price to make sure we were on the same page.
I live about 90 minutes away from the dealership. When I got there, I was greeted warmly and they had the car I was interested in ready with a new wash and a full tank of gas. They let me take it on a test drive by myself, no staff. We got back, finished reviewing incentives to see if there were any additional ones I qualified for (there weren't) and shook hands on the price we had discussed earlier. They were able to get me a competitive interest rate through PNC Bank.
We went over to the co-owned Ford dealership's building so they could detail the car and do the paperwork. The financing guy explained all of the warranty options but was not pushy. I explained my driving habits (I drive 25k+ miles a year) and after reviewing the available options, said he couldn't find any appropriate for me.
The only (minor) negative with the transaction was that I had asked them to not put their decal on the car, but as I realized after I had already pulled away, they had anyway. I'm in the process of removing it.
Avoid These Crooks! - benc
Having purchased a vehicle from this dealership, and having entrusted their service department to service four different vehicles I have owned, I thought I had a feel for who the people of this dealership are and what they are about. I recently learned, however, that my assumptions were wrong, and that this a dealership one should avoid at all costs, whether to purchase a vehicle or have one serviced. I have had my work car inspected for the state inspection sticker at Greenbrier Motors the three last years. The two previous years the car passed inspection with no issues other than a rear bulb needing replaced, despite the fact that a slight electronic issue existed on the interior. For five years now my 2007 Jeep Patriot has had a dashboard malfunction that is the result of a grounding problem. It's not a major issue in that it causes any crucial electronics like the lights or other parts to fail. The grounding problem causes the dashboard lights to randomly flash and for the annoying "ding, ding, ding" sound to go off, usually when accelerating around a sharp curve. It isn't a constant problem, but as a result of this problem the check engine light has remained on constantly for more than five years. I have had the vehicle to four different service departments for that problem alone. Shelor Motors of Christiansburg, VA actually had the vehicle for three days but was never able to locate the source of the problem. Nonetheless, the car passed VA state inspection at Shelor even with the electronic hiccup, and it passed inspection at Greenbrier Motors two previous years, despite their knowledge of the "problem" as well, which isn't really a problem but more of an annoyance that I have learned to deal with. Mind you as well that this dealership worked on the car several other times too, like when it corrected a transmission issue covered by the powertrain warranty, and when it recently replaced the back brakes, rotors, and calipers. During such visits, the electronic gaffe wasn't a problem ever mentioned.
However, this year the electronic issue suddenly became a giant problem for this dealership, and it was cited, along with tire-depth issues, as a reason to fail the car for inspection. They suddenly wanted to "fix" this problem, which would likely justify several hours of labor charges, and they wanted to sell me new tires, the estimate calling for tires that cost $156 each, which would make them top of the line for the 205 70r 16 size. When I demanded they show me why the tires needed to be replaced, the service associate took me out to the car and pointed to a worn patch on the front tire. I recognized that the tire was close to meeting the minimum tread depth, but I needed actual proof by way of a depth gauge. Of course, he didn't have one on him. I was supposed to simply take his word for it. So finally a mechanic came out and tried to feed me a line of bull about the state requirements, which he was incorrect about. Conceding the front tires could be a loss, I then mentioned that the back tires were still within passing depth range, and that I could simply replace the two front tires to pass inspection, at which the associate snickered and said that isn't how tire replacement works for an AWD vehicle. Well, the Jeep Patriot isn't an AWD vehicle, it is a 4WD vehicle, and all four tires aren't working simultaneously. I then reminded him that I wasn't a naïve little old lady who was going to agree with anything I was told and pull out a credit card for their dealership to pillage. In the end, they wouldn't budge, and neither would I as I clearly saw through their guise to stick it to me, a person who has been a VERY loyal customer.
The problem for this dealership is the fact that West Virginia is hurting economically due to the death of coal. They aren't selling their highly overpriced cars (they are always four to five grand over on any vehicle according to carguru.com) like they once did, and now they are resorting to the type of techniques that larger, scummy dealerships pull on a regular basis. How disappointing. It was like getting punched by a family member, receiving this news. No gratitude on their end for the business I have provided them the last two years. They are relying too heavily on business from the elderly population that is the bulk of people in this region, hoping they are too uneducated to research them. The fact that there are no other reviews for this dealership on this site speaks volumes for the point I am making. However, these older people are quickly fading away, and the younger generation is more in tune with their tricks and shenanigans. Owning three different dealerships in a small town doesn't make you king of the car hill. Beckley and Princeton are short drives away. I have no problem driving out of town to avoid these crooks. Greenbrier Motors will NEVER see another dollar from me!
Victory Dodge Chrysler Jeep - Service after the sale BAD - matt1234
This dealership changed hands and is now Victory Dodge
I bought a truck at Victory, and I was pretty pleased. Until I have seen their service after the sale attitude. They were nice as can be when they are tying to sell you something. But after, beware. I bought it out of state, so I have to get an inspection done in my state. When I took it there, it failed because there were holes in the rocker panel. They neglected to tell me that the running boards were ripped off the trunk in an accident fashion. When the running boards were ripped off, it left behind big holes where the bolts were ripped from the rocker panel.
I called the sales guy, and he told me they would not do anything for me because they lost money on the deal. That's not my fault they priced the truck wrong. The salesman got rude with me, he actually said "you bought a used truck, you are a grown man and can make your own decisions," who says that to a customer... then said have a nice day and hung up on me. I mean, it only took three days for him to finally answer his phone after multiple voicemails. All I want is the holes patched. I got a local estimate and it was only $350. Fix it or reimburse me either way is fine. I don't think my request was off base. Its not like I asked them to put brand new step sides on it. It is a matter of safety. Fumes could leak into the cab. They sold me a truck that will not pass a yearly inspection. Not to mention these open holes will probably start to rust, if they aren't already. I will be reaching out to the owner, and I have already filled out the paper work for the attorney general in WV. Once I get all the copies they require, I will mail it out.
I am not the type to ever complain about businesses, or people. Everyone has a bad day, but after telling my story to a few people, I am going to take action this time. I just cannot believe the way they talked to me. Raising his voice and hanging up on me is just an unacceptable way of doing business. You'd think I was taking money out of his pocket. I like my truck, I just want a basic thing fixed, not the attitude and rudeness that comes along with it. People can go buy a car or truck anywhere, now a days its reputation that matters. So good luck.
My 2004 Chrysler Pacifica didn't know it was in Park... - jerryhtodd
My 2004 Chrysler Pacifica didn't know it was in Park or Neutral and would not start. It needed a position range sensor installed in the transmission. So I decided to take it to my local Chrysler dealer instead of some non dealer service center. After $89 tow bill for 5 miles of towing, they told me it would be about $50 for the part and $100 for the labor. Fine fix it call me if it needs anything else. Gave my home and my cell number. A week and a half go by no call, so I call. Waiting on part, call back today's later will get it in on Sat or Monday. Monday I call it's ready, I'm working and can't pick it up until Friday. Go in to get it and it is running the bill is $560 becuase they had to fix a ground wire also, it took hours to figure that out. It still is not showing that it is in Park or Neutral but it will start. The repair didn't fix it because the Autostick won't work and it doesn't know it's in Park or Neutral. I take it back that same day. They tell me they'll check to see if that switch is bad and if so they'll replace it otherwise they will call me. I put it in the paper for sale. Call them back on Tuesday after Easter. It is not the range sensor but a switch in the shifter. I say get it ordered, the sale add comes out on Thursday, no part yet. I have two people look at it on Thursday and Friday, sell it on Friday at their lot and it still isn't fixed. I ask them for an estimate and they tell me about $200, all I had was$100 bills so I left $300 to cover the repair. On Saturday my wife calls to see if they fixed it. She is told know but the people who bought it took it home to Morgantown and will bring it back at their convince to get it fixed. Price will be $264. I stop in today, 10 days after I sold it and get my change. The repair cost $274 plus Tax I got $8 and change back out of my $300. So my $150 repair ended up costing me almost $1000 and it took 5 weeks, and THEY NEVER CALLED ME!!!!!
I went there to have a vehicle inspected, when I walked... - Ghia
I went there to have a vehicle inspected, when I walked in I noticed a technician had a new jeep liberty on the lift. He had the front brake caliper removed, and was letting it hang by the brake hose. I was shocked that a "certified" mechanic would do such a thing. I was weary of going there after seeing that but I would not let them work on my vehicle I was going there for an inspection. I needed a modfied inspection and they were the only shop in town that can do them.
I then went to the service writer to make my appointment. He used vulgar language and talked down to me as if I didn't know anything. I really should have walked out then, but I needed my vehicle inspected and they were the only shop that could do it.
My father took his Buick there a few years ago to get it inspected, they rejected it and gave us a very expensive estimate to repair it. We repaired it ourselfs and took it back to get inspected again. They failed it again for other reasons. So we made those repairs, and after our 3rd trip there they finally passed it. I talked to multiple service stations about the reasons they failed it, and they all agreed that the car should not have ever failed and inspection for those reasons. They were trying to create work for them selfs.
I would never take anything I own there to have serviced, and honestly I will never take a vehicle that needs inspected there again.
After signing document a problem with operating vehicle... - Eamer
After signing document a problem with operating vehicle that should have been taken care prior to taking the car and now no one wants to own up to it so now I have to come out of pocket to repair a car I have only had 31 days
Poor MOPAR Parts and Service - kigerbs
Had many bad experiences with them. I had a brake issue two years ago; and needed to take it back to them 4 times before finally getting it right. Gave me all new MOPAR brake pads and rotors for 550. Two years later, having the same issue. They want to give me all new brake pads and rotors again! And they stated they would accept a warranty applied before and give me free brake pads. Now they are quoting me 756. Makes absolutely no sense. Will never take my business here again or recommend them.