Very friendly staff. Very helpful and accomodating. - Curator
Jamie Markley immediately greeted us and began showing us the available models on the lot. He was very informed about the vehicle and accompanied us on a drive. He really new all of the particulars about the vehicle and showed a genuine interest in making sure that we were getting all of the options that we were looking for. He was very patient in his demeanor and made us feel relaxed and comfortable in our selection. He did not pressure us in any way even when we asked to have a few days to think over our decision. When we returned to the dealership to lease the vehicle he began immediately to start the paper work. He made sure that we were comfortable with the deal. The vehicle was given a full tank of gas. Jamie went over all of the new accessories on the vehicle and stayed with us until all of our questions were answered. He provided us with his contact information in case we have any questions or problems later on.
Jamie Markley was a true gentleman and a very good salesman for this dealership. He is to be commended for his knowledge and skills in working with customers. We truly enjoyed our experience and look forward to future purchases with them.
We have had experience at two other Urse Dealerships and all three have been great. The other two dealerships are in Fairmont and Clarksburg, West Virginia.
Exceeded any and all expectations - Daily Driver
Amanda, Don and David treated me like family from the moment I arrived at the dealership. I drove several hours to purchase a specific vehicle and it was waiting for me when I arrived and in new showroom condition. I would highly recommend this dealership to anyone wanting to purchase a vehicle.
Fun in the snow. - Robin
We bought a Jeep Patriot at Goldy auto this past February. We love the jeep, the sale went smooth, and our salesman, Ron Seldomridge, was wonderful. Showed me all the features.
Customer Rating - CarmenT
Joe was great to work with. We were in and out in just a few short painless hours. Got my payments right where I needed them to be without any hassle. Would buy from Joe again and again.
Sold a lemon - Storkfamily
We bought our first minivan in October of last year, a Chrysler Town and Country. At the beginning of April we started having problems with it. One day it just stopped starting and it did the several times so we tested the battery and it was fine. We took it to the dealer and they had to replace a sensor in the transmission, mind you this is a brand new vehicle that we haven't even had for 6 months. Yesterday it stopped working again and they had to tow it back to the dealer, smh. I decided to call their corporate office and their computers crashed during our phone call. At that point they told me they would finish up with the information and send me an email with a caseworker and a case number.
I contacted a friend that works at Chrysler and he told me that right before we bought the vehicle they had a big recall to replace the transmission because it would have a loss of power while you were driving. He told me that I should ask for a buy back. The dealership did not disclose that information and had they we most definitely would not have purchased the vehicle. That is three things in less than a year with a brand new vehicle, so I called corporate again. Our friend also told us not to accept the vehicle back. I have a mechanic that works for Chrysler telling me not to take back this vehicle.
I was able to talk with our caseworker and I told her that I did not feel safe putting my children in the vehicle and that I wanted them to trade it or buy it back. She then told me to wait and see if it worked for a couple of days. I told her that I would not endanger the lives of my children for her "wait and see" scenario. At this point i tell them I do not want that vehicle so they tell me they will have to call me back.
After a few hours our caseworker called us back and informs me that they will not do a buy back or a trade. And that they will continue to repair any problems we have per warranty until it runs out.
Are you kidding me. You know your vehicle is unsafe and that the transmission is having problems that you cannot fix correctly, yet you continue to sell it?!?!?! I put my kids in this vehicle everyday expecting a safe ride and this is what Chrysler gives me, a lemon that they refuse to replace! Unbelievable.
I am now making it a point to get this all over social media any way that I can. I contacted a news channel that does consumer reports and will be contacting the BBB and I have also contacted a Lawyer.
Shame on you Chrysler for endangering the lives of your customers.
Sold From Under Me - morrpa
Located a used vehicle online at Country Club and worked with Allen Hudkins and David Hartzell (both managers) on arranging an independent inspection and purchase. I worked with both for a week to arrange, coordinate and schedule a vehicle inspection (that cost me $240) on a Friday. I text emailed both gentlemen an offer Saturday morning. I had no reply until I was told the vehicle sold over the weekend.
Poor management, communication and general lack of concern for the customer. Add this episode to the stigma of the used car salesperson. I would avoid this dealer; especially if you are attempting to distance purchase.
Avoid These Crooks! - benc
Having purchased a vehicle from this dealership, and having entrusted their service department to service four different vehicles I have owned, I thought I had a feel for who the people of this dealership are and what they are about. I recently learned, however, that my assumptions were wrong, and that this a dealership one should avoid at all costs, whether to purchase a vehicle or have one serviced. I have had my work car inspected for the state inspection sticker at Greenbrier Motors the three last years. The two previous years the car passed inspection with no issues other than a rear bulb needing replaced, despite the fact that a slight electronic issue existed on the interior. For five years now my 2007 Jeep Patriot has had a dashboard malfunction that is the result of a grounding problem. It's not a major issue in that it causes any crucial electronics like the lights or other parts to fail. The grounding problem causes the dashboard lights to randomly flash and for the annoying "ding, ding, ding" sound to go off, usually when accelerating around a sharp curve. It isn't a constant problem, but as a result of this problem the check engine light has remained on constantly for more than five years. I have had the vehicle to four different service departments for that problem alone. Shelor Motors of Christiansburg, VA actually had the vehicle for three days but was never able to locate the source of the problem. Nonetheless, the car passed VA state inspection at Shelor even with the electronic hiccup, and it passed inspection at Greenbrier Motors two previous years, despite their knowledge of the "problem" as well, which isn't really a problem but more of an annoyance that I have learned to deal with. Mind you as well that this dealership worked on the car several other times too, like when it corrected a transmission issue covered by the powertrain warranty, and when it recently replaced the back brakes, rotors, and calipers. During such visits, the electronic gaffe wasn't a problem ever mentioned.
However, this year the electronic issue suddenly became a giant problem for this dealership, and it was cited, along with tire-depth issues, as a reason to fail the car for inspection. They suddenly wanted to "fix" this problem, which would likely justify several hours of labor charges, and they wanted to sell me new tires, the estimate calling for tires that cost $156 each, which would make them top of the line for the 205 70r 16 size. When I demanded they show me why the tires needed to be replaced, the service associate took me out to the car and pointed to a worn patch on the front tire. I recognized that the tire was close to meeting the minimum tread depth, but I needed actual proof by way of a depth gauge. Of course, he didn't have one on him. I was supposed to simply take his word for it. So finally a mechanic came out and tried to feed me a line of bull about the state requirements, which he was incorrect about. Conceding the front tires could be a loss, I then mentioned that the back tires were still within passing depth range, and that I could simply replace the two front tires to pass inspection, at which the associate snickered and said that isn't how tire replacement works for an AWD vehicle. Well, the Jeep Patriot isn't an AWD vehicle, it is a 4WD vehicle, and all four tires aren't working simultaneously. I then reminded him that I wasn't a naïve little old lady who was going to agree with anything I was told and pull out a credit card for their dealership to pillage. In the end, they wouldn't budge, and neither would I as I clearly saw through their guise to stick it to me, a person who has been a VERY loyal customer.
The problem for this dealership is the fact that West Virginia is hurting economically due to the death of coal. They aren't selling their highly overpriced cars (they are always four to five grand over on any vehicle according to carguru.com) like they once did, and now they are resorting to the type of techniques that larger, scummy dealerships pull on a regular basis. How disappointing. It was like getting punched by a family member, receiving this news. No gratitude on their end for the business I have provided them the last two years. They are relying too heavily on business from the elderly population that is the bulk of people in this region, hoping they are too uneducated to research them. The fact that there are no other reviews for this dealership on this site speaks volumes for the point I am making. However, these older people are quickly fading away, and the younger generation is more in tune with their tricks and shenanigans. Owning three different dealerships in a small town doesn't make you king of the car hill. Beckley and Princeton are short drives away. I have no problem driving out of town to avoid these crooks. Greenbrier Motors will NEVER see another dollar from me!
Victory Dodge Chrysler Jeep - Service after the sale BAD - matt1234
This dealership changed hands and is now Victory Dodge
I bought a truck at Victory, and I was pretty pleased. Until I have seen their service after the sale attitude. They were nice as can be when they are tying to sell you something. But after, beware. I bought it out of state, so I have to get an inspection done in my state. When I took it there, it failed because there were holes in the rocker panel. They neglected to tell me that the running boards were ripped off the trunk in an accident fashion. When the running boards were ripped off, it left behind big holes where the bolts were ripped from the rocker panel.
I called the sales guy, and he told me they would not do anything for me because they lost money on the deal. That's not my fault they priced the truck wrong. The salesman got rude with me, he actually said "you bought a used truck, you are a grown man and can make your own decisions," who says that to a customer... then said have a nice day and hung up on me. I mean, it only took three days for him to finally answer his phone after multiple voicemails. All I want is the holes patched. I got a local estimate and it was only $350. Fix it or reimburse me either way is fine. I don't think my request was off base. Its not like I asked them to put brand new step sides on it. It is a matter of safety. Fumes could leak into the cab. They sold me a truck that will not pass a yearly inspection. Not to mention these open holes will probably start to rust, if they aren't already. I will be reaching out to the owner, and I have already filled out the paper work for the attorney general in WV. Once I get all the copies they require, I will mail it out.
I am not the type to ever complain about businesses, or people. Everyone has a bad day, but after telling my story to a few people, I am going to take action this time. I just cannot believe the way they talked to me. Raising his voice and hanging up on me is just an unacceptable way of doing business. You'd think I was taking money out of his pocket. I like my truck, I just want a basic thing fixed, not the attitude and rudeness that comes along with it. People can go buy a car or truck anywhere, now a days its reputation that matters. So good luck.
Professional Straight Shooters - Bitmapped
I just bought a new 2015 Dodge Journey from Elkins Chrysler Dodge Jeep Ram. I called them about a particular Journey I saw on their website. After emphasizing that I was very interested in that specific Journey and was ready to buy that weekend, my salesman Gary talked with his sales manager and called me back about 15 minutes later with an excellent price. We went over the terms and then Gary sent me an e-mail breaking down the price to make sure we were on the same page.
I live about 90 minutes away from the dealership. When I got there, I was greeted warmly and they had the car I was interested in ready with a new wash and a full tank of gas. They let me take it on a test drive by myself, no staff. We got back, finished reviewing incentives to see if there were any additional ones I qualified for (there weren't) and shook hands on the price we had discussed earlier. They were able to get me a competitive interest rate through PNC Bank.
We went over to the co-owned Ford dealership's building so they could detail the car and do the paperwork. The financing guy explained all of the warranty options but was not pushy. I explained my driving habits (I drive 25k+ miles a year) and after reviewing the available options, said he couldn't find any appropriate for me.
The only (minor) negative with the transaction was that I had asked them to not put their decal on the car, but as I realized after I had already pulled away, they had anyway. I'm in the process of removing it.
I went there to have a vehicle inspected, when I walked... - Ghia
I went there to have a vehicle inspected, when I walked in I noticed a technician had a new jeep liberty on the lift. He had the front brake caliper removed, and was letting it hang by the brake hose. I was shocked that a "certified" mechanic would do such a thing. I was weary of going there after seeing that but I would not let them work on my vehicle I was going there for an inspection. I needed a modfied inspection and they were the only shop in town that can do them.
I then went to the service writer to make my appointment. He used vulgar language and talked down to me as if I didn't know anything. I really should have walked out then, but I needed my vehicle inspected and they were the only shop that could do it.
My father took his Buick there a few years ago to get it inspected, they rejected it and gave us a very expensive estimate to repair it. We repaired it ourselfs and took it back to get inspected again. They failed it again for other reasons. So we made those repairs, and after our 3rd trip there they finally passed it. I talked to multiple service stations about the reasons they failed it, and they all agreed that the car should not have ever failed and inspection for those reasons. They were trying to create work for them selfs.
I would never take anything I own there to have serviced, and honestly I will never take a vehicle that needs inspected there again.
After signing document a problem with operating vehicle... - Eamer
After signing document a problem with operating vehicle that should have been taken care prior to taking the car and now no one wants to own up to it so now I have to come out of pocket to repair a car I have only had 31 days
Poor MOPAR Parts and Service - kigerbs
Had many bad experiences with them. I had a brake issue two years ago; and needed to take it back to them 4 times before finally getting it right. Gave me all new MOPAR brake pads and rotors for 550. Two years later, having the same issue. They want to give me all new brake pads and rotors again! And they stated they would accept a warranty applied before and give me free brake pads. Now they are quoting me 756. Makes absolutely no sense. Will never take my business here again or recommend them.