10 West Virginia Nissan Dealers

Friendly, knowledgeable staff. - Linda

Friendly, knowledgeable staff. All work completed in a timely manner. Staff always willing to assist you. Recommend this dealership.

This dealership is amazing, they are always nice and - Britt

This dealership is amazing, they are always nice and helpful, wouldn’t go anywhere else

The very best experience I have ever had purchasing a new... - Jws80

The very best experience I have ever had purchasing a new vehicle .The most friendly staff you will find anywhere .Austin in sales and Deb in finance are awesome. Thank you

Jason was a great salesman. - Pokey

Jason was a great salesman. He treated me really good. But that is where the good stopped. They sold me a $90 thousand dolllar 2023 Yukon that had the bad 6.2 engine. I traded for a ‘$46000 dollar ‘26 Terrain, after driving it 100 miles, it wobbled so bad it was hard to keep in your lane. They put axles on it and said it was fixed. It was not fixed. Jason Moses or The GM had NO REMORSE at all for selling me two bad GMC’s they did not care that I lost $22,000 with them in 18 months time. They did nothing to help me heal up from my loss. I would NOT recommend them at all.

Great help. - Echalecmon

Great help. Didnt feel pressured to buy. Recommend to anyone looking for a vehicle. Thanks

Called for estimate for work related to a service - Lewannaw

Called for estimate for work related to a service bulletin; at the direction of my mechanic. "Have to bring in to be diagnosed, we don't do that over the phone". Dropped off car, service bulletin and told them what I wanted". Never received estimate for work I wanted. However, I was quoted $12K for the work they said I needed. NOPE!! Stated in all CAPS on service bulletin it wasn't necessary. Authorized replacement of 1 line they claimed was leaking and "running onto the part" I wanted repaired. (Found out after the fact that was 3 feet and an engine block of a lie ) $1200. Drove it for just about 1.5 hrs. Broke down an hour from home with older relatives. Called service dept. was told they couldn't send a tow truck or provide a car. "We don't do that". HOWEVER, at this point they DID VOLUNTARY diagnose my issue without looking at the car. ALL MY FAULT for turning down the transfer case replacement. Turns out, at 11PM that night, the tow truck driver, my ride and my mechanic pointed out the issue. Both, the one they created AND the one they stated didn't exist. Four times I asked about the issue I wanted quoted when I dropped it off; four times I was told it didn't exist. By the way, my "HEAVILY DAMAGED" transfer case is just fine. Turns out it isn't going to "go at any time". Disputed charge with credit card company. Harry Greens drafted a lovely letter explaining how it was ALL MY fault, even making up things I supposedly said about the problem. Stating how they had offered to help me with a tow truck???? So now it's off to small claims court to see if I can get my money back, money for the tow truck, repair of the repair, time taken off work to return borrowed vehicle, time invested in preparation and the dinner that was ruined because they did such a poor job. Just wait till they find out the actual issue. Either they have the worst mechanic's in the state or it was deliberate and they expected me to bring the car back. They would have been able to take another shot at the $12,000 repair. Everyone told me what they are like. But I took them the Nissan Service Bulletin! TOLD them EXACTLY where the issue was! I really didn't think they could mess up a simple line replacement! Whatever this was on thier part. ruined an 80th birthday dinner at a very lovely restaurant. Cost me as much to repair the issue they created. I spent the entire evening begging for rides, loaned vehicles and trying to organize a tow truck that would not make the 4 of us stand around for 5 hours. I was outside on the phone and texting. Not to mention the upset it caused the people with me. Too bad I can't leave negative star's. Beware going to this dealership.

I have owned 7 Subarus. - Prof

I have owned 7 Subarus. The car is great. However, my recent experience with John Howard has turned me away. I was shopping for an electric vehicle, initially offered an amazingly low price on a 3-year- lease with my trade-in. However, after waiting for them to reboot their computers as a result of a ransom ware hack, the payment amount had tripled. I am not sure if they are incompetent, greedy, or inexperienced, but I will not deal with this dealership again. The original John Howard's service was great! the new owner's service was disappointing. The salesman was courteous and respectful, but I am disappointed in the dealership. Subaru has lost a loyal customer.

On our return from Louisville Kentucky to eastern... - JFriesner

On our return from Louisville Kentucky to eastern Pennsylvania, we had the misfortune to have engine trouble near Charleston West Virginia on Memorial Day. I researched several Nissan dealerships in the area and found Love Nissan to be closest to where we stopped for the day. I took the car to them first thing the next day, with no prior appointment. Staff was friendly and courteous and showed me to the waiting area. Within half an hour the service staff came and gave me the bad/good news. Bad news, it was the transmission. Good news, it was covered under the Nissan CVT extended warranty. Love Nissan had already arranged for a free rental car and they rental company was on its way to pick me up. Communication from Love Nissan service was great. They received the transmission the next day (Wednesday) and kept me advised, and by the end of the day on Thursday it was installed and the car was available for pick up. I was not able to leave until late Friday for pick up on Saturday in the AM. Service is not open on Saturday, but they made arrangements for me to pick up the vehicle from the sales staff, who were also very helpful. No extra costs occurred, just a job well done. We are very grateful to Ms. Wiley and the staff of Love Nissan for taking care of this issue as professionally and fast as they did, and would not hesitate to recommend them to others who need assistance far from home or locally.