4 West Virginia Mercury Service Centers

Terrible! - Fusion

Terrible!! Left hand doesn’t know what the right hand is doing. Service department was the worst. They will never get my business, and I will spread the word.

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Service department has really went down hill. - Cassie Crosston

Service department has really went down hill. They will have your vehicle for 3 plus weeks, only to put parts on that were not authorized. They do not call with updates. You have to call the sales department to get anyone to get the service department to answer. Zero communication. Then they tell you something different each time you talk to someone. Then talk about how great their mechanics are (was told he is the best diesel mechanic in the state), however, your husband has to fix the issue, in their parking lot after hours. Because a sensor was not making the correct contact needed to build oil pressure. They threaten to call the police, when you tell them too and that you will wait, they say they aren’t going too and refuse to give you the keys. I don’t know how they continue to have anyone going there for service/warranty repairs. The men talk down to women like they know nothing. When I have more knowledge than Doug, who used to be the sales guy there. They put miscellaneous charges on your bill and just say “it just charges for the mechanic”. Apparently, they have lost touch with customer service. When you ask to speak to the owner, you are told He is never in and are reduced to dealing with Doug Boggs… who thinks he can intimidate you buy making threats of calling the police and standing over you, since you are a female. They are the highest priced for parts and service in the area and lack the knowledge, communication and tactfulness needed to rate themselves top tier for customer service and repairs. Please think of taking your vehicles to small business shops, who actually will listen and care about the quality of their customer service and reputation.

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