284 West Virginia SRT Service Centers

Loyalty doesn't pay - leftstranded

Have had my cars serviced here for many years. One repair had to be re-diagnosed 3 times but mistakes happen and I kept coming back for upkeep such as oil changes, tire rotations, inspections, etc.. Today my car died. I called for assistance and was told "we're busy, can't fit you in until next week"......so much for the loyalty. I won't be coming back.

Good Service Until There is an Issue - Chris Quaranta

Always good customer service until I had an actual issue. They ordered the wrong part for a warranty replacement and now I am paying for something that went bad under warranty & should've been no cost. Service manager hung-up on me for asking reasonable questions. I know there are no other Acura dealers around, but this is your warning.

Bought a new vehicle. Scotty/Carla - scotty1969

Very happy with our purchase. Jamie Epling went above and beyond to get us an amazing deal. He was also very informant too. Thank you!

I am always pleased with my service at Thornhill jaci - brownsugar25508

I am always pleased with my service at Thornhill jaci does all she can to help me and make sure I leave happy and everything fixed so I tell everyone to go and ask for her that she will take great care of them and get them back out the door in good timing

Horrible - LIVID

I bought a car I love from this dealer. A shake and pull toward front passenger side was noted with salesman at time of test drive. I took it home that night and was told to bring it back on Monday for the repairs and sticker. After two days, when the called me to pick up, it did not have sticker. Kara the service mgr. said the mechanic went home and locked it in his tool box. She pulled the car out of site and put a sticker on it. I questioned if the work was done and she assured me it was and no problem was found with wheel or brakes but i would need to bring it back for A/C charging when I could leave it again. A few weeks later when I had my contacts in I realized they had put the wrong sticker on the car made out to a different vehicle. I called and was assured they would take care of it as soon as they could get me in. Few more weeks, after trying to get a time they had and a time I had open I called again and told her the wheel was way worse and had even destroyed the new tire. I told her there was no way I believed they had inspected the car properly. I was told to bring it in and they would make it right. All of this was noted in the initial drop off of the car. After I dropped it off again, I did not hear anything until the next day when they call me and ask why they have my car.. OMG! They said Kara was no longer there. Obviously because she agreed they would fix it. I spoke to the Sales Mgr. who said he looked into it and and said it must have happened after I bought it, even though it was noted for repair the first time I brought it in. He also said they had already spent 600 on the car (expensive oil change) even if that was done. He insisted that the car was inspected and safe. I pointed out it still had the wrong sticker,. When I asked for the owners number, he told me to have a nice day and hung up on me. When I picked up the car, guess what? It still had the wrong sticker!!!! I have printed the law regarding sticker stations in WV and will be filing a complaint immediately. Do not trust this dealership to do any repairs on your vehicle. If so, do it at your own risk! I plan to take them to small claims court however, everyone should realize this is an Old school, sneaky dealership and anyone who tells you different is crazy! I have been driving an unsafe vehicle for three months now with three kids who have been in danger every time. If you buy from this dealership make sure they fix Everything before you sign those papers!!!

Very friendly, courteous and professional with all my - Gluck01

Very friendly, courteous and professional with all my dealings. Scheduled appointment and they handled the situation and was completed within 30 minutes.

Great service and good people - buckeye

My Wife and I were driving through Charleston in our 2005 ford F-150 pickup truck when it starting making noise in the front end. Truck was towed into Turnpike ford. Talked to Mike Hicks and he said was booked up most of the week, but would take a look at it in morning to see if he could do something to get me back to Ohio. Checked with him the following morning and he informed me that his technician said that wasn't as bad as I thought and could fix it. They worked on it and we were back on road next day. I never got to meet tech but want to thank him for a job well done and being honest with stating what was wrong with it. I want to thank Mike for understanding situation and getting us done and on the road in spite of their busy schedule. I have told people in my area about them and highly recommend them if ever need help and in that area. Thank you MIke and the person who worked on it

garbage... - packfan

Bought a new 2013 Ford Focus from Beford Ford of South Point, long story short started hearing and feeling a considerable vibration in the front end of the vehicle. Took it to Beford for them to look at it, and was told there's nothing wrong with it. So finally last week took it to Turnpike, and found out that I have major cupping on the front tires, and would need at minimum 2 tires and an alignment on the vehicle. This after I was led to believe by another dealer there's nothing wrong with my vehicle. Filed a complaint with Ford because I felt the vehicle had been misdiagnosed because clearly this issue is what I was complaining about. Was told by Denise that I would be hearing back from them before the day was out. That never happened, I had to call back the following day, sit on hold for 5 mins, only to have a ride gentleman tell me that they and Ford could do nothing for me... First Ford bought, and it will be the last... Ford and their dealerships are as crooked as the day is long. Granted, turnpike did not misdiagnose my car, but they also were unwilling to help clean up another of their owns mistake. Horrible company, equally as bad dealership Turnpike and Glockner now as well.

Fabulous - Higgins604

Urse got my car scheduled in a timely manner. Doug Stephens was extremely kind, and professional during my visit. He kept me updated on the progress.

Front end alignment not properly done. - Blueyes7266

I had previously wrote a review about a front end alignment not properly done. I want to thank Joe Urse service director for taking the responsibility for the issue and he took care of everything for me. He had promised to take care of what was improperly done and he did quickly. Thank you for your help.

Urse Dealership Does Not Stand Behind Their Products. - pjmsatterfield

I have a 2014 Fiat 500L Lounge. Not only was the lost of the dealership an inconvience, but when they took back the Fiat Dealership their department in service seemed uninformed on warranty issues, inexperienced, and a I just don't care attitude. They stated they had no paperwork on extended warranties of their Fiat customers. Very disappointed in this dealership. They do not seem to stand behind their products. The Fiats were over priced and does not hold their value.

The service manager was awesome to deal with. - Neil

The service manager was awesome to deal with. He was certainly busy and he was handling several customers at once but gave us his full attention. The job was done quickly and at a fair price.

I have had nothing but a wonderful experience. - cherylcox05

I have had nothing but a wonderful experience. I worked with Grant when I was first interested in trading in my minivan for something more exciting. I wanted a hybrid but also some luxury. We chose a sleek black Volvo XC90 plug in hybrid and I love it. In about 3 months we have taken it on several long trips and the gas milage is decent. Even better, for my day to day work commutes, I run almost entirely on electricity and just plug it in when I get home. When it notified my of my first service, it was easy to leave a message. I got a call back within 20 minutes and service was scheduled. I dropped it of and was greeted by name and offered a ride to work. I was notified of the progress throughout to include a walk around video. The car was returned clean and sparking, not quite new car clean but certainly better than when I dropped it off. We have purchased several cars from this dealership, not all new and not all Volvo but I have been treated like royalty every time. 5 stars.