284 West Virginia Toyota/1000 Service Centers

Bad service center - Ashleye

Where to start..I had a transmission put in my car at "xyz" shop, said shop towed it to bob tricketts to get the transmission programmed(gm transmission, gm certified dealer/service garage), after a day(Monday August,27) of having it bob tricketts calls and says the transmission is bad that it has no rev and slips taking off. Ensue panic on my end trying to figure out what to do with this situation. I call them back and ask if the warranty will replace the transmission if they could install it and program it, the man Ralph that I spoke with said yes can and even quoted me a price for the labor. So I call where I got the transmission from and they call bob tricketts to see what is going on and come to find out bob tricketts doesnt even have a certified transmission technician in their service department, so who even looked at my car?! Not someone who had the skills to do so. Upon finding that out, I search for another GM dealer to look at my car, HARRY GREENS. I pay Bob tricketts 94 to get my car keys back, pay to have my car towed to harry greens. Harry greens calls me Tuesday august 28th after having my care a mere 2 hours to tell me that all it needed was 4.5 quarts of transmission fluid and that it was running perfect. So thank you bob tricketts for giving me the biggest headache ever over 50 dollars worth of transmission fluid, which if you had a transmission technician probably wouldn't have happened in the first place. Do yourself a favor and go to another gm service center if you dont want to endure 99 problems.

I am not very happy with Buckahnnon Toyota. - awb0530

I am not very happy with Buckahnnon Toyota. I went in for drivers airbag recall. They took a picture of the coil and told me I nerded the part and it would be in in 2-3 days. When I called the day before to confirm my appointment the service department hads to check with the parts department and the part was not in. They dont know when the part will be in and told me if the warning light comes on drive it immediatley to the dealership. I don't have alternative transport and not sure what to do if this happends when I'm driving to the airport. This si the 2nd problem Ive had with this vehicle and Ive only ahd it 6 months.

Karissa in the service department works tirelessly for - blank3

Karissa in the service department works tirelessly for her customers. She worked for months on getting me a replacement tonneau cover. Despite getting push back, she continued to fight and managed to get me a replacement tonneau cover. If it was for her, I probably would have found another dealership to service my vehicle.

I had the best service experience with Apple Valley... - Ajacobs4763

I had the best service experience with Apple Valley chevrolet, my service advisor was Josh Nelson. He explained everything to me. I would give him a five star rating for all his help.

Unnecessary repairs? - wandler

Unnecessary repairs? Valve cover ($400) and both batteries ($700+)? This was my 4th visit to CMA Chrysler for service and the first three were fine and reasonable. Perhaps this time the unneeded repairs are just coincidences? Or was the staff looking for end-of-year bonuses or quotas? My check engine light had come on and the engine was rough. A friend-mechanic ran a diagnostic and told me I had a cylinder 2 misfire. So I left my Pacifica, and they concurred, and told me I needed a new ignition coil, and that I should replace all my sparkplugs. Since the car had 120K miles that seemed reasonable. About $1k so far. A couple of days later they called and said I had a valve cover leaking oil for another $400. I hadn’t noticed an oli leak but I accepted the recommendation. But a few days later just before pickup I was told that both my batteries were weak and needed replacement. (I had not experienced any issues) Well, my start-stop battery was replaced a few months ago, so I told them they would have to do it under warranty. And when I inquired I was told the new main battery was $300+. I left the car another day and I was told that the start-stop battery now tested fine and did not need replacement. And the regular battery which tested weak (so I was told) had not cause me any problems so I left it alone(another month in the cold with lots of down time and I have had no issues. So, bottom line – I didn’t need either battery replaced and saved myself $700. I have lost trust in CMA Chrysler. Not sure if I should give them another chance, perhaps this was just coincidence/bad luck? . Three stars because I am unsure if the unnecessary work was coincidence or dishonesty. I wont recommend CMA for now, although I did in the past. Everyone including Matthew was nice and professional. But when they recommend work, then dont do it because it is under warranty and it no longer needs it - that is a red flag.

We were stopping for the night on our way from North - pgrumblatt

We were stopping for the night on our way from North Carolina to Pennsylvania. Josh Nelson and Tristan Facello were great arranging for us to be able to use the service charge station to top off our plug-in hyrbrid.

Had a great experience at Cole Chevrolet. - atcarr

Had a great experience at Cole Chevrolet. Service was quick and the staff was great.

xxxx poor customer service due to them wanting me to - pobo44

xxxx poor customer service due to them wanting me to order my own tires and battery . I tried calling the service department but got no answer ALL Day.

Just plain rude. Wouldn’t communicate any issues. Had an... - Willrocks396

Just plain rude. Wouldn’t communicate any issues. Had an appointment at 230 for indpection, forced to wait an additional 15 minutes. They treated us as if we weren’t even there. If I could rate at zero stars. I would.

Made an appointment for my 2013 challenger. - kellykallel64

Made an appointment for my 2013 challenger.I needed an inspection,oil change,and a tire rotation,Great service as soon as I went to the service desk.I was waiting on my car,and within about 35 min,it was done,but it was suggested to me to have the air filter changed and my cabin filter changed also.I was already there and I knew they both needed changed for sure,so I said yes go for it,they did it in a timely manner and it was done.YAY.Im not sure of the guys name,but he was great and kept up to date everything.GREAT SERVICE.And the cashier lady is so sweet,she has been there a long time.Just want to say THANK YOU,and keep up the great service.

Lifelong client and always a good experience - Livinthedream

I have been going to Courts since I had my first car and needed maintance, so about 20 years. I have always received great service from their friendly staff and will not go to another dealership for my service needs. Thank you Lesa and Bill for always taking car of my vehicle needs in a timely and actuate fashion! God bless!