284 West Virginia Toyota/1000 Service Centers

I am writing this review in hopes of saving others some - JGoode

I am writing this review in hopes of saving others some of the stress and aggravation I had with both my Jeep and dealing with Dutch Miller Chrysler Dodge Jeep Ram (DMCDJR) on a minor warranty repair that took nearly 3 months start to finish! In August 2021 I purchased a new Jeep Grand Cherokee L Summit Reserve. Leading up to this purchase my wife and I explored several mid to high end import SUVs (BMW X5, Mercedes GLE 350, Volvo XC 90 & Audi Q7). All were in close price range and similarly equipped to this Jeep but we chose Jeep because it was American made and thought that would be an edge in service and parts. I never expected to test this theory. On August 17, 2023 the Jeep’s gear selector knob refused to rotate out of park. Roadside assistance was called and it was towed that evening to DMCDJR. I spoke later that day with Svc. Advisor Tommy and he saidhe was waiting on a hole in his schedule to look at it and most likely it would be the following week. The next week I checked back multiple times being told they hadn’t had any openings and were waiting on a cancellation in order to work it in. Into the 2nd week I finally had to ask to be scheduled for fear this waiting game would just keep pushing us further down the line plus we had to keep renting a car for weeks at a time and a timeline would help us better plan. Miraculously Tommy had scheduled us that day for an opening several days later. By the 3rd week they had at least diagnosed the problem saying it needed a Valve Body/TCM Assembly. Several weeks went by with no movement. Eventually they located the part and had it installed but it did not fix the problem. Fortunately I called the day after to find this out and when I asked what the next steps were I was told they were trying to reach a Jeep engineer for better guidance. Finally an engineer made contact with DMCJR and told them the replacement Valve Body/ TCM Assembly was “probably” bad and to order another one. Several more weeks went by, and my calls to (DMCDJR) grew from weekly check-ins to twice a week, to every two days or more. Eventually I got an email from Jeep cares that my part had been delivered to DMCDJR. The next day I called Tommy who confirmed it had arrived and I was next on the list (I was always next on the list). Each day that week I called to check in and got one story after another as to why my part hadn’t been installed. The best was early the following week with no movement, I was told they were going to get me in as soon as they got a part in for another car having a transmission repair. Perhaps foolishly I asked why we were waiting on some other guy's parts and that it seemed they could get to mine while waiting, only to be told the other car was up on their rack and couldn’t be moved. Finally I received the call the Jeep was ready. To add to this insanity I was told that when they installed the 2nd Valve Body/ TCM Assembly the day before it didn’t fix it either and that they had called to start the engineering request over but almost as an afterthought their transmission guy ordered a replacement electronic shift module, which Tommy said was cheap and easy to get, received it that morning and it fixed the problem. While relieved to get it back, I was even more furious that the Jeep had been down a whopping 84 days and they could have had the part in 24hrs if they’d have diagnosed it correctly. This whole process was insane and I wouldn’t wish it on anyone. It cost us a fortune to rent cars over this period and it felt like every time we called we were told something to pacify us but that there was no real plan or timeline (and it was always us calling them, I think in the nearly 3 months our Jeep was at DMCDJR, I got no more than 4 calls from them). I traded that Jeep less than 24 hrs after picking it up from DMCDJR and will never buy another Stellantis product or anything sold or serviced by Dutch Miller. Caveat Emptor!

Service man cordial, helpful and quick to answer - beejayevans

Service man cordial, helpful and quick to answer questions. Also took us to waiting area and explained what available there

We dealt with Christina Nichols. - Ronald VanMeter

We dealt with Christina Nichols. Great customer service. The staff was extremely friendly. We also purchased our Kia there. This was our first service on our 2022 Kia GT-Line. Waiting area was very comfortable. It had drinks available. Our granddaughter recommended Dutch Miller to us. Great experience from purchase to service.

Service department has really went down hill. - Cassie Crosston

Service department has really went down hill. They will have your vehicle for 3 plus weeks, only to put parts on that were not authorized. They do not call with updates. You have to call the sales department to get anyone to get the service department to answer. Zero communication. Then they tell you something different each time you talk to someone. Then talk about how great their mechanics are (was told he is the best diesel mechanic in the state), however, your husband has to fix the issue, in their parking lot after hours. Because a sensor was not making the correct contact needed to build oil pressure. They threaten to call the police, when you tell them too and that you will wait, they say they aren’t going too and refuse to give you the keys. I don’t know how they continue to have anyone going there for service/warranty repairs. The men talk down to women like they know nothing. When I have more knowledge than Doug, who used to be the sales guy there. They put miscellaneous charges on your bill and just say “it just charges for the mechanic”. Apparently, they have lost touch with customer service. When you ask to speak to the owner, you are told He is never in and are reduced to dealing with Doug Boggs… who thinks he can intimidate you buy making threats of calling the police and standing over you, since you are a female. They are the highest priced for parts and service in the area and lack the knowledge, communication and tactfulness needed to rate themselves top tier for customer service and repairs. Please think of taking your vehicles to small business shops, who actually will listen and care about the quality of their customer service and reputation.

I would give this dealership 1000 stars if I could. - Kriste

I would give this dealership 1000 stars if I could. They went above and beyond for helping get my car fixed. You couldn’t ask for a more honest place to take your vehicle to be serviced. I couldn’t say thank you enough for them and all they did for me and my husband.

I went in for a oil change and tire rotation told them my - Pamwv

I went in for a oil change and tire rotation told them my dash kept saying needing updating although I updated several times they said they fixed it they didn’t, I have had two tires just blow out on me while driving guy told me it was the belt which is off the car is not a year old I called to ask what they were going to do I wanted 4 new tires nothing no one called me back yesterday I was scared to drive it so I just took it and traded for a Subaru the least they can do is pay me for the tires I bought and the aggravation I went through I feel this is a better business bureau problem

I bought a 2024 ko a from this dealership. - Steve1

I bought a 2024 ko a from this dealership. I would never purchase from them, or any friendship franchise again. The purchase experience as not pleasant and extremely long. The salesman said they couldn’t go lower on price, but when I was about to drive off, magically they could. The vehicle, a service loaner, didn’t have fluids levels checked and needed wiper fluid as soon as I got home. It took months, literally, for them to send the paperwork to get car registration. They lied to me about free oil changes. Charged an exorbitant price for oil change without notifying me, and it turned out I had 3500 more miles before it was needed. A sign in the service dept stated they would notify me about all costs before doing it, but I was not notified. Refused to help me pair phone to digital key as requested. Had service spot time but oil change took over 2,5 hours. Never purchase or service you vehicle here. Inept and dishonest people.

Service - Hillbillysimms

They provided excellent service. Check all the fluids. I love that they wash my car and vacuum the front. They also provide popcorn while you wait.

Do NOT take your vehicle here for Service. - rottiemama103118

Do NOT take your vehicle here for Service. They will make the issue worse and then after they screw up on your vehicle the only solution they'll give you is to trade up. No accountability or integrity. Just a bunch of scam artists.