Stay away from Zimbrick service department - johnshea
After receiving a letter of extended warranty for electric power steering unit of my Acura, I called the service department at Zimbrick to make an appointment. My reason was EPS gave error code a couple of times before and I had a hard time with steering the wheel when the error code showed up. First I was told if EPS error code is not on at the moment then "there's nothing I can do" (quoted from the service manager Shane). I asked him if I have to wait until EPS error lights up again and stays lit then I may get intro big trouble of not being able to steer the car especially dangerous situation if it's on highway. He then told me I can make an appointment. But then he told me I would have to pay for "diagnostic fee". Wait a second, what diagnostic fee? I am bringing in my car to get the extension warranty done per Honda's letter. Honda clearly said if there are three codes in the memory then I am entitled to a free EPS unit replacement. When I asked Shame if he could tell me my vehicle falls into the extended warranty when one of the three codes specified by Honda could be pulled, his answer is "I can't tell you". So the service manager can't tell me if a car's issue falls into recall/extended warranty from the manufacturer? What a joke. Greedy! I know for recall/extended warranty the dealer doesn't make money, but please just be honest with your customers. I will never go to Zimbrick's service anymore!
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