1,043 Wisconsin CODA Service Centers

Terrible Service - sbialke1

I have been to Schmidts Bros Dodge twice and had nothing but terrible experience both times. The first time I had called on three separate occasions to make an oil change appointment and kept getting told I would get a call back but never did. A manager attempted to follow up with me. I returned his voicemail after I missed his first call, he never called me back again. Against my better judgment I went back a second time because they are conveniently located for me. I provided my own oil and filter and they charged $116 to change my oil, labor only. I have an ecodiesel And they claimed that was the charge for a diesel. They did not charge me that the first time nor has any shop had the audacity to charge almost $120 in labor to change my oil in any of the prior seven oil changes I’ve had at other locations. I returned to question the charge very clearly upset and the only response I received was “Yep, that’s it.” Not even an apology for the misunderstanding.

Great Experience in the 1912 Garage. - Lee

Great Experience in the 1912 Garage. They changed my oil,checked my tires, and even had recommendations for next time. I will be coming back. Thank you.

All the original issues aside, the way that Jeff handled - ABC

All the original issues aside, the way that Jeff handled the situation was very unprofessional. I said I would talk to him in person and they told me I’d receive a call, which I did, and then could not get a word in and got told how horrible I was being and kept telling me to “listen up”and had the nerve to refer to me as “young lady” when he wanted me to listen to him because he was older than me. There was complete miscommunication and he would not accept that fact and told me he was not interested in me being a customer any longer. They have always had the reputation of treating everyone else besides their old customer base like garbage and that has shown to be true. Will never be using them for service again.

On the coldest day of the year, a Sunday, my tire - Ann

On the coldest day of the year, a Sunday, my tire pressure light went on. The next day, under time constraints, I lined up at Express Service twenty minutes before opening. All bays were full . The agent motioned me to the appointment service bays. The Smart team immediately filled my tires as they huddled in the service Bay Area. One mentioned that the heaters inside the building were broken; management had not fixed them . Please fix the heaters. These folks deserve optimum working conditions since they provide excellent and reliable care. We need happy Smart employees🤗

Service personnel were very courteous and the service was - rickathy57

Service personnel were very courteous and the service was done and taken care of when promised