1,043 Wisconsin Rolls Royce/1000 Service Centers

I just had my Explorer driver seat heater element - mdledl

I just had my Explorer driver seat heater element replaced 11/14/24 at Eau Claire ford. It literally took them 30 minutes to replace the element but they billed me $373.89 in labor.....that's correct...$373.89 for 30 minutes of labor. I am beyond angry. They say it's because they use some system that rates how long a job should take and this was supposed to take 2.5 hours. What in Gods name could that guy have done to do the job 5 times faster than the rest of the mechanics? This is simply stealing money...pure and simple. I will never go back to EC Ford for anything. I actually bought the car there...never again for anything.

We haven't had a bad experience with any department. - BH

We haven't had a bad experience with any department. A good place to do business.

Sales AND Service - gluegle

First off I've been going to this dealer for nearly 20 years. I'm done. Recently purchased a car and the salesman was super rude to me. Without any nicety, he asked what I was looking for and then IMMEDIATELY made it clear, VERY CLEAR, he wasn't going to move on the price. Okay well. I know now to never purchase a car from this place again. It wasn't the price I was concerned about...it was his attitude. Secondly, the service department. What a joke. The technicians are sloppy and make it clear based on their work that they could care less about your car. Oil spilled inside engine compartment, etc.. Sometimes work is incomplete even after asking them to do something specifically or worse yet they break something else when you brought the car in to fix something else. I'm here to get my car in a better state not a worse one. Attention to detail is seriously lacking. Service people are rude, and disrespectful to others and to customers. I literally will drive 50 miles to get my car serviced else where from now on. EVS is terrible. The female VW service consultant (forgot her name) and a VW tech called Josh were the reason for my service woes.

Fast, Friendly and Fair - PMJ

Nothing scary here, these people are friendly and make you feel at home. Service work on recalls has been timely. As for purchasing a new vehicle, Scott Gessner is our "guy".

Dropped off my truck for engine tick , truck was - denkat1016

Dropped off my truck for engine tick , truck was diagnosed on day one . Parts had to be ordered and they said they will call me when parts come in . Two months later still no word on parts . Took my truck to there competition in waukesha and they had my truck diagnosed and fixed in one day . Ewald service department is a joke . Just know that you can take your warranty work to another dealership.

Their service department keeps calling me about a car I - jgp267

Their service department keeps calling me about a car I no longer own, multiple times a day, and if you hang up they call right back with another robocall. It's borderline harassment. Worse than a dodgy Indian call center. I ended up having to block their number it was so bad.

This is the worst dealership I have ever dealt with in - Russell Jones

This is the worst dealership I have ever dealt with in over 35 years of buying vehicles (and over 25 vehicles). The only reason I made the purchase is they had the exact car I wanted. But their service is horrific. Every time we make an appointment and even confirmed the service - they fail to deliver. Either they do not have the appointment in their system, or they continually reschedule. AVOID THIS DEALERSHIP AT ALL COSTS! Gordie Boucher Ford of West Bend is close by and FAR better.

Evan and Quinton were truly professional in helping me - mac1201

Evan and Quinton were truly professional in helping me get my Ford F150 back in new looking condition.. I will always deal with Ewald Ford body repair facility going forward.. mario