1,047 Wisconsin SRT Service Centers

Took my vehicle in for service of a coolant leak, - bryanharbison75

Took my vehicle in for service of a coolant leak, replaced parts that didn't need replaced. Then told me i needed a new engine after the car sat at their shop for a week. I wat a small leak in water pump. That's the problem with dealers these days, they have technicians, not mechanics. They wanted $8000 to $11000 to fix my car. Had it done for $350.

I wanted to personally thank the service department team - martin.hoppenworth

I wanted to personally thank the service department team at Gustman Honda for getting my wife and I out of a big jam. We had travelled from MIchigan to Wisconsin to attend the EAA air show in Oskosh. On our way to the show out car broke down. We called Guzman and they understood the situation we were in an agreed to take a look at the car in the next couple of days. My wife and I were really hoping to have the car repaired before we had to head back to Michigan on Thursday. When we explained what was happening they agreed to take a quick look to rule out something simple. We were in the shop less than a half hour and they had corrected the problem and got us on our way to the show. A big thank you to the Gustman service team for being so understanding and efficient.

I bought a car from another dealership. - Wendy

I bought a car from another dealership. Check engine light came on 2nd day. After their apathy, I brought it to Gustman Subaru- the service department was stellar. Thorough, kind, punctual! You guys have my business going forward.

My review was was poor of the Customer Service and the... - chiengwintheiser

My review was was poor of the Customer Service and the treatment I suffered there. They did not repair my car properly and caused a major engine breakdown, than even after I had the engine replace for $3000.00 my car still died and it was towed back twice and they claimed they couldn't find anything wrong with my car. Each time I brought it back I paid a bill. The Service Manager is a liar and dishonest adn the Serve Writer Seam was extremly rude. Losers who work there and the Mechanics don't know what they are looking at. I had several 2nd opinions and they all said these problems should have been caught the first time. I ahve a dead car a week after I picked up my car and they are ignoring me and refusing to even call me back. My car is now at another shop.

The guys at hartnell are extremely helpful. - richtera1212

The guys at hartnell are extremely helpful. I had an issue with my truck and the service department took care of it in a professional and timely manner. I dont think I can thank their service department enough for their professionalism and getting me back out on the road. Highly skilled team!

poor service. rip off. - Boe

Very weak warrenty. Looks better on tv than what the dealer owners actually stand by. Inconsistent mechanic inspections and or shady work. Have not had any positive experience at all after the initial purchase of our vehicle. Since they dont stand by the warrenty why would i ever want to go back if they couldn't fix the problems the first time. However there are several other repair shops or car dealers in the town of Hayward that do put the customer first. That my personal opinion. I Don't forsee this dealer being around with a good reputation for much longer. Im giving a negative response based on several negative experiences. I hope this helps you .