1,047 Wisconsin SRT Service Centers

Brakes on my F-350 got wonky at the beginning of my 1000 - Ray M

Brakes on my F-350 got wonky at the beginning of my 1000 mi white-knuckle drive to Madison. I took it in to Kayser Heavy Truck service on 8/5/24, not expecting them to be able to get it into the shop anytime soon. Not only did I get a diagnosis right away, but they were nice enough to fit it into their schedule and begin repairs immediately. I also took the opportunity to have them replace the front tires and perform an alignment. Everyone I interacted with was professional, knowledgeable and easy to work with. I don’t know everyone’s name but as a team, they had me on the road the next day. Shoutout to Jeremy for not only repairing my brakes and replacing tires; he also eliminated a slow leak in another tire that had confounded two other shops in the past. Experience matters! In short, the Kayser Heavy Truck service department got the job done right and fast, and at a reasonable cost. Highly Recommended!

Service went well with my appointment. - Burrack

Service went well with my appointment. All appointments in the past have went well in the past with my pickup.

The Best service we have ever had! - Andersons from Appleton

We experienced a sudden malfunction on the road, Kocourek was the closest delaership. What a terrific find! Bob Petts and company were amazing in delivering profesional and efficient help. Your people are a real class act! We shouldnt be suprised by great customer service, but this day and age it is refreshing! Thank you!

New service man Mike was terrific. - hagenjdc

New service man Mike was terrific. Was efficient, knowledgeable, kept me updated and well explained the work needed.

Seven hours that’s how long it took for Kocourek service - sellier757

Seven hours that’s how long it took for Kocourek service dept took to not fix the issue. A complete disservice to me as a customer. Service writer Lizz completely screwed up. A total lack of communication skills on her part. I will never ever return. I’m 67 years old and have taken my vehicles to dealers for years to get the best service and repairs. Never have I ever had a more incompetent service department drop the ball. It was not until entering the eighth hour that it was fixed.

Service - Sam

Excellent The service gentleman, Chinlin, was great. Prompt care, thorough explanation. Work was quick updates installed, car was washed,what more could you want or need.

The only complaint I have is it took lounger than I... - preussna27

The only complaint I have is it took lounger than I expected otherwise they were superb I’d recommend them to work on other people’s vehicles

Great job timely Great people friendly Nice clean helpful - Lazyzee79

Great job timely Great people friendly Nice clean helpful with everything Garrett runs a great shop

The people in the department were polite and thorough - kelly

The people in the department were polite and thorough with everything they had to do with my vehicle.

We purchased this vehicle from this location and have had - Kunes Review

We purchased this vehicle from this location and have had all our service work done there. They have a complete record of all the service done since the beginning.

The best dealership I have ever been to they treat me... - Earllanman

The best dealership I have ever been to they treat me like family and always give me the best service and give me the best deals

Was due for an oil change, called and was able to get - tanya.faber

Was due for an oil change, called and was able to get right in. Everyone is always so helpful and courteous!