646 Wisconsin Used Car Service Centers

I was told by an oil change outfit that my beloved Ford - Lynette

I was told by an oil change outfit that my beloved Ford Taurus was leaking transmission fluid. The staff and mechanics at Bergstrom found the real problem and it was repaired promptly. Mr Chris, Ms Nicole and Ms Alicia were great. ….. from now on I am only taking my Ford Taurus to Bergstrom Thank you all

Scheduled time slots only mean something if you wait for - petey10

Scheduled time slots only mean something if you wait for your service, otherwise it appears as though there is no point in scheduling a specific time. Indications are that although I scheduled a visit online there was no prior knowledge that I would be arriving and/or what services were requested. 0800 oil change, tire rotation, and 2 wheel alignment took 6 hours. I did state I needed it by 2 at the latest but assumed that was only apply if something drastic was found. I was also charged twice for a "battery service", which I still at this point believe to be a bit of a "sneaky charge". One was refunded to me after I questioned what I exactly got for that service. Some smoke about "charging my battery to 100% and cleaning corosion". Truck has 16K miles. Second visit upon learning my lesson on lack of time management, I requested a noon completion time for a 0920 appt and received no call indicating it wouldn't be done in time. When I called at 1245 they asked when is the latest I would need it by as they were having computer issues. 2 PM was stated as drop dead time and when I showed up at 2 they instructed me to have a seat and they'd let me know when it was finished. This was for a trailer brake controller recall and a radio service upgrade as I'm having problems with the radio controls. Radio issue still persists after 2 attempted updates. I don't blame them for that as I don't think GM knows what's going on with the radios but it was stated it was taken care of. I had high hopes for this service dept as the online scheduler couldn't be any simpler and it couldn't be any more convenient of a location for me to have things handled while I'm at work. This review is based solely on the service desk and lack of communication, I have nothing bad to say about the work that was completed.

Quick turnaround and good service The service that was - RSBECHT

Quick turnaround and good service The service that was completed was explained well. I had no issues

Someone forgot to order the tires first appointment. - JWAKE2

Someone forgot to order the tires first appointment. Second time everything went smoothly with the tires there as promised.

Great On a cellphone Really like working with Dean - very - AHOMEL@OUTLOOK.COM

Great On a cellphone Really like working with Dean - very high standards for quality

Easy to schedule. - Ptknarr

Easy to schedule. Car was ready earlier than promised. Very pleasant to work with. I have a choice of dealers and I will definitely return to BMW of Madison

I usually a good experience. - fishr500

I usually a good experience. They are very expensive for parts. Labor rate is fare.

WELL THE SERVICE HAS BEEN GREATER. - dNhALBERG

WELL THE SERVICE HAS BEEN GREATER.THE ADVISER BRI IS GREAT TO WORK WITH. THANK YOU

Service advisor Eric greeted me professionally and asked - jpaschen54301

Service advisor Eric greeted me professionally and asked what he could do for me today. He was able to get me in quickly and in short time, the service was completed.

Great service, helped me with a rental while my car was - miltown072185

Great service, helped me with a rental while my car was getting fixed due to an axle issue.

This was the second time with the same problems, Mainly - sherrygee

This was the second time with the same problems, Mainly squeaking noises in the back right side. Best time I paid 500 to get a new coil I think. It started squeaking again almost immediately while I was down on vacation. This time they had it a week and found out it was the knuckle. I’ve had it back a week with no new issues. so far so good and I hope it stays this Way. They fixed the knuckle for free and I didn’t have to pay for the loaner car, which is good. I’m just hoping I don’t have a squeak anymore.

Prompt courteous service and kept me updated on the - Mary

Prompt courteous service and kept me updated on the progress. Shuttle service offered as well.

It is nice to have a place in town who can service the - naturelovingal2000

It is nice to have a place in town who can service the vehicle that I bought from them.