647 Wisconsin Used Car Service Centers

Very happy with the service they provided and explained - bjzawac

Very happy with the service they provided and explained very well.Also very helpful with Nate picking up and delivering vechiles.

Scheduled time slots only mean something if you wait for - petey10

Scheduled time slots only mean something if you wait for your service, otherwise it appears as though there is no point in scheduling a specific time. Indications are that although I scheduled a visit online there was no prior knowledge that I would be arriving and/or what services were requested. 0800 oil change, tire rotation, and 2 wheel alignment took 6 hours. I did state I needed it by 2 at the latest but assumed that was only apply if something drastic was found. I was also charged twice for a "battery service", which I still at this point believe to be a bit of a "sneaky charge". One was refunded to me after I questioned what I exactly got for that service. Some smoke about "charging my battery to 100% and cleaning corosion". Truck has 16K miles. Second visit upon learning my lesson on lack of time management, I requested a noon completion time for a 0920 appt and received no call indicating it wouldn't be done in time. When I called at 1245 they asked when is the latest I would need it by as they were having computer issues. 2 PM was stated as drop dead time and when I showed up at 2 they instructed me to have a seat and they'd let me know when it was finished. This was for a trailer brake controller recall and a radio service upgrade as I'm having problems with the radio controls. Radio issue still persists after 2 attempted updates. I don't blame them for that as I don't think GM knows what's going on with the radios but it was stated it was taken care of. I had high hopes for this service dept as the online scheduler couldn't be any simpler and it couldn't be any more convenient of a location for me to have things handled while I'm at work. This review is based solely on the service desk and lack of communication, I have nothing bad to say about the work that was completed.

Customer service representative,communications issues - battles32

Customer service representative,communications issues with after service were completed.problem with another replacement issue not found until after I received my car.

Someone forgot to order the tires first appointment. - JWAKE2

Someone forgot to order the tires first appointment. Second time everything went smoothly with the tires there as promised.

Easy to schedule. - Ptknarr

Easy to schedule. Car was ready earlier than promised. Very pleasant to work with. I have a choice of dealers and I will definitely return to BMW of Madison

I usually a good experience. - fishr500

I usually a good experience. They are very expensive for parts. Labor rate is fare.

They were very helpful and answered all our questions and - rgilmeister

They were very helpful and answered all our questions and concerns regarding our vehicle purchase. We are very satisfied and it makes purchasing a vehicle a great experience. Thanks to the entire staff.

The service department is simply a great well oiled - Thoth

The service department is simply a great well oiled machine with excellent customer service and friendly interactions. The workmanship is unparalleled

WELL THE SERVICE HAS BEEN GREATER. - dNhALBERG

WELL THE SERVICE HAS BEEN GREATER.THE ADVISER BRI IS GREAT TO WORK WITH. THANK YOU

Service advisor Eric greeted me professionally and asked - jpaschen54301

Service advisor Eric greeted me professionally and asked what he could do for me today. He was able to get me in quickly and in short time, the service was completed.

This was the second time with the same problems, Mainly - sherrygee

This was the second time with the same problems, Mainly squeaking noises in the back right side. Best time I paid 500 to get a new coil I think. It started squeaking again almost immediately while I was down on vacation. This time they had it a week and found out it was the knuckle. I’ve had it back a week with no new issues. so far so good and I hope it stays this Way. They fixed the knuckle for free and I didn’t have to pay for the loaner car, which is good. I’m just hoping I don’t have a squeak anymore.

Great service, friendly staff. - jmbuhr

Great service, friendly staff. Great Place to buy a car and have your vehicle serviced. No complaints.