2,956 florida rivian/1000 Service Centers

I had a problem with my 2022 Escape hybrid. - jbuc48

I had a problem with my 2022 Escape hybrid. I was out of town and had a dead battery. Called My Ford roadside assistant, they came out and jumped the battery. They left and I left. As I was driving my car would barely get over 45 mph and I had three messages that I needed service. I called Jarrett Ford and was connected with service advisor TAMMY HOLLAND who has helped me in the past. Tammy said bring it right in and they will do a battery scan which showed battery was ok. Tammy was not satisfied and was very concerned I might have problems down the road. To sum this up a mechanic there did a complete check of the battery system and found it was the 12 volt battery. THANK YOU Tammy for your knowledge and extra care for my situation and thanks to the rest of the crew at Jarrett Ford!!!

i had a great experience at joey accardi dodge dealership - antonlolin

i had a great experience at joey accardi dodge dealership at 909 federal highway.My representative Miguel was fantastic.i would love to work with him again. did a great job

Car trouble is bad -- having it on the road is worse. - kcashion

Car trouble is bad -- having it on the road is worse. Having car trouble on the road when 90 years old after having both knee joints replaced is even worse. Yet, the check engine light came on. I, with difficulty, checked fluids and belts. Wife and I drove to the closest Ford dealership which was in Crestview, FL. There, I was told it would be November before they could start on my car. It was mid-September and my wife and I were trying to get to Thomasville, GA, for our daughter's 50th wedding anniversary. I told the gentleman in the service bay that I wanted to know if it would harm our 2010 Mercury Grand Marquis to continue driving it. Just then a mechanic walked in and the question was discussed quickly and it was decided that he could just check the codes immediately! The waiting room was comfortable and spotlessly clean. The car problem was related to fuel mixture -- it was running lean. We were sent on our way. The charge was minimal. We were there only an hour! The 50th anniversary party was a great success! But it was made more so for my wife and me by Crestview Ford employees Brandon and Thomas. They were key in getting us back on the road and even now three days later, we still feel in Brandon's and Thomas's debt. We live 200 miles from Crestview Ford; if living within 50 miles, I would certainly buy my next vehicle from them. (I just might anyway.)

Needed to purchase a plastic window trim piece that had - dlubowicki@hotmail.com

Needed to purchase a plastic window trim piece that had blown off my 2017 Caravan. I was quoted $230 for a piece of plastic worth a few dollars. I found the exact same new part on Ebay for $10.50. Buyer beware when dealing with these people.

I made an appointment for my 2022 Wagoneer , one week in - denay2213

I made an appointment for my 2022 Wagoneer , one week in advance. The Monday Two days prior to the appointment, I received several text messages indicating the price and that in some cases I might have to drop my vehicle off. The morning of my appointment, I arrived on time and was told that my service advisor was on the way. Fifteen minutes later, I was approached by my service advisor who asked if I was waiting on her. Next she asked what was the issue with the vehicle. Same issue that I adjoin the pre check-in correspondence. She then stated that my appointment was with her, and that they ONLY offer drop off services and they didn’t have any courtesy vehicles at this time. She was gracious enough to say that maybe next time they would be able to provide a courtesy vehicle. Next time? Why would there be a next time. Let me add that my appointment was scheduled via telephone. At a minimum ALL of this information should have been relayed to me so that I could have arranged for transportation back home or looked elsewhere to have my vehicle serviced. If totally disappointed was a person 😡

I was very pleased with this dealership. - Employee #43

I was very pleased with this dealership. Oscar was my advisor. He explained all the work that was to be done and why. The waiting room had water, snacks and a nice coffee machine. My car was finished in record time. They even washed and vacuumed it. I will definitely be back.

First it took several days just to get ahold of this - bbuol

First it took several days just to get ahold of this place to make an appointment. They tell me one price for diagnostics and the price changes when I go to pick up my vehicle. I go ahead with the repair over $4000 for a TCM, Emission Valve, and Knock Sensor. I pick it up after 4 days and the check engine light pops on after two blocks! I take it right back and they try to blame a different place for the knock sensor which was what the code was for. I show them the bill that I had it done here and they tell me it wasn’t done. I sit there for half a day while they do the repair they had initially told me was done and had to cancel my plans for the day. I take it home next day the check engine light pops on again! This time it’s for the emissions light something they had also repaired. My gasket is also leaking transmission fluid I find out when I get my oil changed which they also tell me the transmission fluid is old and needs to be flushed. Guess what they also charged me for transmission fluid which wasnt changed. I sent the service manager an email and he did call and left me a message but gives me the general number to call back. I left a voicemail since no one ever answers and have yet to get a call back. This was pure neglect and nothing was done right after $4000. Lawsuit is looking like my only choice if I can’t get this fixed right. Absolutely horrible experience!

I did a vehicle trade in June 29, 2024 and received a new - stacypwhite1

I did a vehicle trade in June 29, 2024 and received a new 2023 Jeep Compass and by late September I started observing battery light issues. I took the vehicle in to CDRJ twice the last date October 5th the vehicle has been in the service department since then. All I am hearing from the service department is there is no ETA on the parts from the manufacturer so now I am stuck with car payment but am not driving the car I bought instead I am in a smaller jeep Renegade that was given as rental. I am beyond angry at this point. This car dealership is the absolute worst all they care about is money for their pocket and not the customer. My advise don't buy your vehicle at CDRJ. The finance department is a rip off too..Yan Gonzales did the financial documents for the ca, I bought twice changing to price on me and don't try calling because there is always no response. Run as far away as you can from this dealership spend your money somewhere else.

I had a diagnostic perform on my vehicle. - importado71

I had a diagnostic perform on my vehicle. The problem was found and corrected as much as possible(I was very appreciative of that). A week or so later I had to replace parts on my vehicle. Unfortunately I came across a somewhat serious problem. One of the lug nuts was extremely difficulty to loosen. I noticed that it was a slight angle. when I finally removed, the stud had been stripped. I also realized a few more things that would connect the findings to what was performed during the diagnostics. When I called the dept and mentioned what had occurred, of course, they would charge me, and I was not going deal with the, so far standard (personal experience) of dealership not being at fault and customer paying the $$$ price. But it was clear in the phone call that it would occur. I'm not accusing this dealership in the dept. I had service done, but, what I came across is connected to what was done.

My took her car in for service (under warranty). - Dissatisfied customer

My took her car in for service (under warranty). When she went to pick up her car, the dealership tried to charge her for the labor to install the part (but was willing to give her a discount on the part). They agreed to do the repair and not charge her for the part if she left a great review. I’m speechless.

Charge for a new Hyundai Sonata battery was $480. - Bentley

Charge for a new Hyundai Sonata battery was $480. They were unable to look at it for 4 days. Enough said.

Showed up with no appointment for oil change recall and - Noah S

Showed up with no appointment for oil change recall and repairing a sunvisor under warranty Montana was fantastic had me in and out of there in an hour very pleased with the service I received A ++++ !!! Thanks. Noah

Scheduled an appointment for an issue with vibration from - jaredlong11

Scheduled an appointment for an issue with vibration from the rear of my ram 1500. They got it in and fixed it first look, same day. They kept me up to date through the process and let me know when I could pick the truck up as soon as it was ready. I’ll be going back for future truck service!

Very professional, knowledgeable and courteous. - kentucky52

Very professional, knowledgeable and courteous. The service dept is top shelf. Very accommodating and quickly address all issues. Nice environment and very professional service techs.. If you need a vehicle this is the place to go

I brought my vehicle in at about 1:40, my appointment was - dawnkane279

I brought my vehicle in at about 1:40, my appointment was at 2:00. It’s 3:20, guy came in after me in a red covert, he just left in his cool car! The kid that checked my car in had me stand there and wait, he was the only one in the area. Now there are 4 and they are just hanging out. I would not even give this dealership a 1 star. From now on I will go to the 15 minute places and take my chances. This place is a joke!