143 michigan Ford Dealers

Charlie Smith is top notch salesman. - rockyscheffler

Charlie Smith is top notch salesman. He did everything in his power to satisfy my experience. The Service department on the other hand is the worst service I've ever received. I took my new used truck In to be serviced for shaking in the steering. Finally over a month later i received the vehicle back with the same exact issues i had when i took it in. Nothing had been done with the truck to my knowledge because i still have the same issue with the truck as when i took it in.

I brought my F250 super duty pick up in so they could - Overbywoj

I brought my F250 super duty pick up in so they could patch a leak in my driver side rear tire. The staff was friendly and I told them that I was towing my 40 foot 5th wheel. They advise that they would fix it right and it would take about 30 minutes. The tech (Jacob) came out and told me that it was a nail hole and it was a simple repair. The next day I hooked up my 5th wheel and headed home. I did not even get to Midland when that tire went flat while driving on the highway. This became dangerous being on the shoulder of the road having to disconnect the 5th wheel from the truck and then changing the same tire that they just fixed. When I got home and went to my Ford dealer where I bought the tire the technician who repaired it advised that the previous repair was done wrong, that Babb Ford (Jacob) just plugged the tire instead of doing it right by putting a patch on the inside of the tire on a superduty that hold heavy loads (as in 5th wheels) Fortunately their wasn’t any damage or injuries and I was in a area were I could safely get on the shoulder to change the tire. I did advise service manager of the issue

Will not ever come back not trustworthy lies false - rogersmackerel

Will not ever come back not trustworthy lies false advertising poor public relations to me period

Simple oil change, not much to say about the visit. I... - mdeyarmond

Simple oil change, not much to say about the visit. I was in and out in a half an hour they did their job, I got my oil changed.

I am always satisfied with The Dean Arbor Dealership in - Rascal

I am always satisfied with The Dean Arbor Dealership in West Branch Michigan. Service is exceptional. Products are of high quality; in this case a used car was purchased. I speak highly of this dealership to all my friends and family.

My sales man was extremely helpful with my wants and... - Pft23811

My sales man was extremely helpful with my wants and needs. Randy went above and beyond to drive me home when I needed a ride

The experience was excellent as it is usually is. - Cbosse

The experience was excellent as it is usually is. Chuck is knowledgeable about the Ford product line and very helpful.

Really transparent, no pressure salesperson(I bought a - shellyfargo

Really transparent, no pressure salesperson(I bought a used car)...finance person also-no pressure, and had a very smooth and quick process...Really happy-my car was suggested to me our salesman, after having looked at others that weren't appealing to my eye/needs....So happy, relieved, and grateful to have been directed to my perfect suv for me(color and all):)! Thank you! Shelly

Great experience on my order and delivery of my new - zee12

Great experience on my order and delivery of my new truck. Hagen was honest and did everything they said they would do. Phil was very helpful, and never pushy.

The sales people were very nice and made me feel - Mikedeanm

The sales people were very nice and made me feel comfortable and they were very helpful

Purchased a 2020 Ford Edge from Albion Ford on October - Loulou

Purchased a 2020 Ford Edge from Albion Ford on October 29, 2022. Richard in finance was rude, pushy and very unprofessional. In May the windshield wipes quit working, in June my front collision sensor came loose, then my cruise control quit working (probably due to the sensor failure). Spent $700 to get it fixed so I could sell it. When I went to sell it, I was told it had been in an accident (car facts) that was not disclosed before my purchase…illegal. I took a $8K loss to get rid of this piece of junk! I WILL NEVER GO THERE AGAIN! Dishonest employees who just want to rip you off! ALBION FORD IS TERRIBLE!!

I had some work/repairs done a while ago, and wanted to - timgradisher

I had some work/repairs done a while ago, and wanted to run it a while before I wrote a review. My car rans just as good as the day I bought it. Lena/Josh did a great job keeping me up to date on the progress, and having a loner was a great help as well.

Very helpful, friendly and timely. - Cheryl Knight

Very helpful, friendly and timely. All were very welcoming. Customer service was awesome here...unlike a lot of businesses nowadays.

Fast and friendly oil changes - Danielle11223

I enjoy making the trip from Galesburg to Plainwell to get my oil changed. Everyone there is alway nice, friendly, the waiting room is always clean, and my service is always completed quickly!

We ordered a vehicle with Matt Schaeding and he was - Emily

We ordered a vehicle with Matt Schaeding and he was fantastic every step of the way. Only complaint I have is that they told us they’d call every time there was a status change with our order and didn’t but I could track it online.

Service vehicle - fmorey

Excellent service have been dealing with Bob Mathers Ford for many years and have purchased 4 vehicles! Friendly staff and service is top notch. Very happy!!

This place was amazing and al of the people are friendly - klkarcher09

This place was amazing and al of the people are friendly and know what they are doing! I would recommend them to anyone!

I always have a great experience at Fred Grande Ford. - 1tcorey

I always have a great experience at Fred Grande Ford. Whether it is with "my" salesman Cody or in the service department with Chip. I ordered a Maverick in 2022 and I was kept informed all along the way until I took delivery. I also get the same courtesy from the serbive department. The work is done on time and done very well.

Multi point inspection NOT DONE - TO TRUSTING

UPDATE Im on SSD from 2 back surgery's and 3 neck surgery's I finally saved enough money to get the AC checked as it did not work. I bought it in December so I could not tell. And they told me the AC works, As it went threw our multi point inspection. I all ready had to have the front struts and rear autoride shocks and upper and lower ball joints Repaired. As the steering wheel would shack An this cost me $1100.00 for that repair. Which I was told was all inspected and in working order. Now the repair shop called and said the rear AC albumin line has a hole in it and there is no Freon in the system. And the repair will be $1248.00 DO NOT TRUST ANY ONE AT THIS DEALER THEY WILL SAY ANYTHING TO GET YOU TO BUY A VEHICLE FROM THEM. And dont buy there extended warranty as they would not cover this as they said it was a preexisting problem just like the suspension

We were on vacation in Curtis, MI and our 2002 Ford... - Steve Schultz

We were on vacation in Curtis, MI and our 2002 Ford Explorer 4WD vehicle had a wheel bearing problem. I caused more damage driving a few miles extra in an unfamiliar location looking for a mechanic to look things over. The next day, we called Chuck Renze Ford in Newberry. The service department recommended a towing service that was prompt and efficient. The service department looked at our vehicle soon after arrival and tracked down additional parts from another city. Our Explorer was repaired prior to the upcoming Labor Day Weekend! We were surprised the repair was completed so quickly and we were able to return home from our vacation on schedule. Awesome job Service Team!

Very pleased - Terry

Purchased a used car and found exactly what I needed and was looking for. Glad I stopped in and spoke with the sales rep. Myles Engelhardt.

buyers Beware !! - baxter

Recently purchased a used 2012 Escape. Salesman Dave Guest Lied about repairs done to it prior to my purchase.Talked to dealer managerBRIAN LYNCH about the problem. He did nothing to solve the problem.This purchase was a bad experience. BUYERS BEWARE !!!!!!

Richardson replaced my ac pump at their Gladwin location - alanhaughton

Richardson replaced my ac pump at their Gladwin location 18 months ag, charged $3000.00 Same vehicle, less than 12000 miles late another compressor failure, had to take to the Standish dealership since the closed their Jeep and dodge division in Gladwin. Surprise the work I was told had a two year warranty want. Now they claim I only had a one year warranty and I need another $3200.00 to fix . They had my commander a few years earlier for three months and said I needed a motor. Took it to another repair shop and it only needed a new wire to o2 sensor and a tps sensor I’ll never trust Richardson again

Jim Martin did an excellent job taking care of my... - joeizworski

Jim Martin did an excellent job taking care of my purchase. Since I winter in Fl. he worked with my son and it is my garage

Very Happy With My Subaru Purchase AND Fox Marquette - dianel

I was searching for a smaller vehicle and I wanted a Subaru. I called and spoke to Ryan. I had found lately that few salesmen actually followed through and called back when they found something I might like. Ryan did call back. Ryan went above and beyond and found me the car in the color I wanted. Ryan made arrangements for the car to be brought from another State to Fox and let me check it out. I fell in love with the car :). I also had an amazing experience with the Finance Department. I worked with David and he was amazing I was able, thanks to David, to get an amazing interest rate, keep my car payment in the range I needed AND I was able to get the extended warranty, and heated seats I wanted installed. Everyone at Fox Marquette was pleasant and willing to work with me. I highly recommend if you are interested in purchasing a vehicle that you go see Ryan and for financing ask for David. You won't regret it!

I've always received good service and customer service at - Blue_Elephant81

I've always received good service and customer service at this dealership. Their staff, especially in the service, sales, and parts departments have been very knowledgeable and skilled.

Nice to work with. - mlavra1009

Nice to work with. The salesman was great! Only marked them as four stars because they didn't come down quite as much as I think they should have.

Worst service ever. - Cloy

Had to have my truck towed in The day after Labor Day weekend after breaking down on vacation. Rode my motorcycle to the dealership in the rain because I had no other choice without any phone service there. Requested the vehicle be towed in. At 9:20 AM Joe the service guy told me he would have the truck picked up in the morning. The tow truck finally showed up at 2 PM. Had the truck towed in. They said they would have to order the parts and they would be in the next day. After waiting with my wife and in-laws to hear the next day that the truck would be done. After no call from Joe I called him after we were all packed up and ready to go and when he answered the phone he said the parts never showed up. No call no nothing! Then he told me Ford did not even have the part. After calling my local parts guy at my local Ford dealer in Ann Arbor. He directed me to a dealer that had the part in stock. Which I called them and had the part overnighted to the Ford dealership there in Mackinac. Which of course I had to initiate and pay for the cost. Call Joe the next day and he said Part had not been in yet by noon. Eventually the part showed up. Again no call back from Joe. So I call him again. He tells me they can’t get the old part off which is a transmission line that is leaking. So again I am stuck! Then after talking to him he comes up with they can put a hose on it and Clamp it down that will get me by. At this point I am ferously mad at the service I have gotten so far. My wife convinces me to go in and just get the truck. When we get there they are still not done with it. The mechanic is filling the transmission with a turkey baster, yes a turkey baster! Because they do not have the proper tools. Finally he takes it for a test drive and brings it back. We are waiting in the lobby. Joe is ready for me to pay for the ridiculous repair but I tell him I want to go start the truck and make sure it is not leaking. When I go out to start the truck, I noticed that my key that is a special chipped key cover is broken. I go back in and ask him what happened to my key. He says I don’t know. I say I know for a fact it was not broken when I came in. My wife finally convinces me just to pay the $380 and get out of there. Which I did to avoid going to jail! Now I have to take the truck to my local dealer and have this all repaired the correct way and pay again. Folks let me tell you something I will walk before I take any vehicle into this dealership ever again. I have a business in Ann Arbor. I have dealt with several dealerships. This is by far the worst nightmare and most terrible service I have ever had from a dealership in my life! If you are in the area take the time to find somewhere else to go. They have no clue how to run a business or do proper repair. Did I mention we had to sit and wait with my in-laws for three additional days waiting for them to call and tell us what was going on with the truck which they did not. I had to call every time to try to get some type of update. Where is the service of my life! Chuck/Ann Arbor.

I didn't get a response for a week and all it said was - Antianira

I didn't get a response for a week and all it said was that the truck I asked about was still available. There was no reference to what truck I asked about and no other information was given even though I had asked a couple of questions about it. They didn't even bother to respond on the dealership letterhead.

AWSOME people to deal with!! Thank you - nick&missy

AWSOME people to deal with!! Thank you