If I could give zero stars, I would. - Jacobbekhet1
If I could give zero stars, I would. The service center at Audi of Upper Saddle River is hands down the worst I’ve ever dealt with. From the moment you walk in, they treat you like you’re an inconvenience rather than a paying customer. There’s no respect, no transparency—just one excuse after another.
They constantly lie about repair times, telling you something will take a few hours, only for it to drag on for days with no updates. When you finally get someone on the phone, you get nothing but the runaround—excuses, delays, and more unnecessary services that somehow take priority over the actual repairs your car needs. It’s as if they care more about padding the bill than actually fixing your vehicle.
If you value your time, money, and sanity, take your car somewhere else. This place is a joke, and they have zero regard for their customers. Audi should be embarrassed to have their name attached to this service center.
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