3 Genesis Dealers near 28602near 28602

Absolutely terrible experience with Genesis service and - Ihor

Absolutely terrible experience with Genesis service and support. I brought my Genesis in for warranty service. When they called me to pick it up, I immediately noticed a new issue — the car now makes a loud noise at around 65 mph, something that wasn’t there before. They eventually admitted that the noise wasn’t normal. That’s when the nightmare began. It’s been over two months, and my car is still not fixed. I was told at one point they were waiting over a week for a Hyundai field technician (not even Genesis-specific) while the car just sat there with no progress. Apparently, there are only two field techs available in the entire country. Communication has been a disaster. I’ve had to chase them constantly with calls and emails, while Genesis customer care has even told me more than once that Genesis of Hickory isn’t responding to their own internal requests for updates. And now, after all this time, they called to tell me to return the loaner and take back my car — still broken — because they “can’t fix it.” No solution, no compensation, no accountability. Just a “we give up” attitude for a vehicle that’s supposed to be premium. This whole process has completely destroyed any confidence I had in the Genesis brand. If this is considered luxury service, it’s an absolute joke. My car now sounds and drives like a cheap economy model, and nobody at Genesis seems to care. I would never recommend Genesis to anyone based on this experience — awful service, no transparency, and a total lack of responsibility.

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Been Scammed - beenScammed

dealership sold me a brand new vehicle that had previously been in an accident and sold it at retail price without my knowledge. vehicle was placed on showroom floor as a display model as if vehicle was in excellent condition. i later found out through an carfax which they didnt deny but stated the accident was minor, who buy's a new vehicle at retail price without knowledge of an accident? NO ONE! I've been scammed and the dealership avoids to rectify the problem. This dealership sucks!

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