I would give zero stars if I could. - jzuniga827
I would give zero stars if I could. I purchased a brand-new vehicle here less than a year ago, trusted them with every bit of service, and they’ve destroyed my confidence in both the dealership and the brand.
During a basic oil change, their service department forgot to put the oil cap back on. I unknowingly drove an hour home with oil spilling under the hood of a new car. When I checked, there was still oil residue left everywhere even after they “cleaned it up.” The cabin doesn’t reek, but there’s a constant reminder under the hood of how careless this mistake was. This wasn’t just sloppy — it was dangerous. A brand-new car, serviced only here, and they couldn’t handle the most basic task correctly.
And this wasn’t the first time I lost trust. When I purchased the vehicle, the finance team misled me into believing I was the primary owner on the loan, only for me to find out later that they had switched the paperwork and made me the cosigner. I asked about it at signing and was reassured, only to be blindsided when the paperwork arrived in the mail. That kind of deception isn’t a misunderstanding — it’s a tactic.
Since the oil cap incident, I’ve been promised things like extended warranty coverage, but once financing fell through on another deal, those promises disappeared and communication stopped. That tells me everything I need to know: this dealership will dangle solutions only when it benefits them, not when it’s simply the right thing to do for a customer they put at risk.
If you value honesty, accountability, or basic competence, do yourself a favor and look elsewhere. I will never trust this dealership again
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