2 INFINITI Dealers near 54913near 54913

This was the best car buying experience I have ever had! - jerzee01@gmail.com

This was the best car buying experience I have ever had!!! I called ahead and confirmed the availability. Spoke with Joe and he was both professional and courteous. We drove up from the Chicagoland area and it was well worth the trip. The dealership was outstanding. Everyone we encountered was amazing. They explained the features and benefits of the Lexus IS 350 S. I will eagerly drive another 150+ miles to do business with them again! We had the pleasure of working with Joe Braun and meeting Rick Bergstrom. I t was a pleasure doing business with them and I will be back (and referring family there) for all future vehicle purchases. I must add, I do not do online reviews, but this was definitely worthy of an online review at least! Thank you@

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I have been going to Berstrom for a while to work on my - ninavang04

I have been going to Berstrom for a while to work on my 2018 Infinity QX60. I went 2 weeks ago as the car was pulling. I do have an extended warranty on the car. I was told the front control arms were shot, the back brakes and rotors, and I needed new tires and a rear windshield wiper. The quote was 750 for the breaks and 882 for each control arm. I asked about the warranty and was told it was not covered. I told them to please fix 1 control arm and I would schedule for the other at a later time. I was told they did not have the part and they would order. I didn't feel right away what was told to me. I called the warranty company and was told Bergstrom never called. I was told the control arms are covered under the warranty and to ensure they do not work on the care until they call. I called the very next morning and spoke to someone in service. I gave him the warranty information and he told me to call me after they contact the warranty company. I think got a text from the service consultant stating he would call. He texted me to say he was on hold and they were taking forever. I then got a call that the parts were covered. I went to pick up my vehicle. The amount on the invoice was 984, significantly less than if I had been paying out of pocket. When questioned, I was told that was the payment and that was all. The brakes were not repaired. When asked why the breaks were not done the response was Oh I didn't know. I left very upset. I contacted the manager who stated they would get back to me after gathering more information. I never heard back. I did take my vehicle to another licensed auto shop. I was told the calipers on the back breaks and the pistons were faulty and that is why the breaks needed to be replaced. The auto shop called the warranty company and all were covered. Bergstrom's service department never once mentioned the calipers. They wanted me to replace the break pads and rotter. I feel they did not mention the calipers for 2 reasons; 1. They did not want to call the warranty company and 2 they wanted me to have to come back to pay again for break repair.

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