The service department could use some improvement. - mumama19
The service department could use some improvement. The first time I took my Yukon XL in for an electric door lock problem, I was told they did't have the part in stock and to return in 2 days. O.K., not unusual. When I returned in 2 days, I was then informed that the wrong part was sent (after seeing the service report, I discoveted the wrong part was ordered). I was then told I would be called the next day when the correct part was received. After rearranging my schedule for the next day, I received no phone call whether or not the part came in. I called the dealership in the early p.m. and talked to the parts department and discovered the part was there all along. This was last Thursday, Friday being the 4th. I had to wait until Monday to get the repair done. A full week to get a simple repair completed seems excessive to me, all because of poor communication between the service manager, the parts department and resultant extra effort required by the customer.
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