53 Chrysler Dealers near 62454near 62454

The sales staff at Expressway Jeep in Mt. Vernon is... - Caleb O.

The sales staff at Expressway Jeep in Mt. Vernon is wonderful. They aren’t pushy like other dealerships and know how to treat their customers! Very happy with the great service the whole sales team provides.

Left tool under hood that caused serpentine belt to come - KCrabb

Left tool under hood that caused serpentine belt to come off track and severe damage and said it’s my problem not theirs. Customer service is terrible. I’ve been hung up on. Also they told me to wait another week and notify my extended warranty insurance which I believe they are telling me to be deceptive to the insurance. Their mechanic left a tool under the hood, I have witnesses. My 76 year old mother bought this car less than a month ago and the tool is certainly not hers! Plus they will ruin your credit by searching multiple banks in order to get a sale. With out my mom knowing it they searched 8 different banks to get a sale…..destroyed her credit!

Worst dealership experience I've ever had. - Heather M

Worst dealership experience I've ever had. The salesman we worked with knew very little about any question we asked. I, as a female and in an office position, knew more about the particular vehicle than the young man. His response was simply "I'm not sure" and never asked other individuals to provide us with a true answer. I specifically asked if the vehicle had two keys (it was used) before we even got in for a test drive. After looking at the tag on the key, he said he'd find out. When we returned from the drive and were back in his cubicle, I followed up and surprise surprise he hadn't found out. While agreeing to a price I asked for the 3rd time about the key and he stated he would see as he handed us off to the finance guy. While dealing with finance, our salesman NEVER returned with the key info and unfortunately while dealing with the numbers and signatures I failed to ask the 4th time. Needless to say, I end up with a vehicle that only had one key and they offered NO assistance in getting one. Simply told I would need to talk to the parts department and it would be another $400-$500 I would need to spend. This particular vehicle was purchased brand new from Hobson, that owner had it serviced and Hobson and they was traded-in at Hobson. There is no reason a 2nd key, which is standard, counldn't be provided. Or at least offered something off the price of a new one. Instead I was basically shrugged off and given a vehicle that wasn't detailed when I drove off the lot. They swore up and down that it was, but my 7yr old nephew would have done a better job wiping down the interior. The same salesman that was useless for lack of better wording, also shook our hands and said he couldn't offer all weather floor mats, but would be sure we had a full tank of gas. Surprise again....we received a half tank. When we questioned this, we were told that policy is that used vehicles only get a half tank. That's fine, but your salesman said a full tank. You should honor what you say. Also, this salesman never so much as touched the door handle of the vehicle to show me anything in or on the car. Never explained features or components. None the less, I will NEVER return to Hobson and tell everyone looking to stay clear as well. My family purchased a similar vehicle just 2 weeks prior from another dealership and the treatment couldn't have been more polar opposite. Terrible knowledge. Terrible salesman. Terrible customer service. STAY AWAY!

Horrible experience from Day 1 - Jamie Drendel

I am posting the following on behalf of my mother and stepfather who aren't in the habit of posting reviews online, but they wanted to warn others to stay away from Sullivan Auto Group. I would give this dealership zero stars if I could. "We purchased the camper from them and the morning we picked it up a tire delivery truck backed into it. We were told the repairs could be made closer to our home because we live about 4.5 hours away from the dealership. Every 2 to 3 weeks after that we would call to find out what was going on. In July the repair shop in Springfield, Illinois, finally got the wrong parts. They tried repeatedly to contact Lena Fox (service manager) at Sullivan Auto Group, but they couldn’t get her to respond. We kept calling and kept getting the runaround. In September 2017, we made an appointment to have the camper winterized on Oct. 23, 2017, and again asked if they had the parts needed to fix the original damage. We were told they would get it done. They have had the camper on their property since Oct. 23, 2017, and are telling us they don’t have the parts but 'are doing everything as fast as they can.' We think 11 months is completely unacceptable by anyone’s standards!" Bottom line: If you are looking to buy a camper, avoid this dealership. My folks have spent the first year of their retirement fighting with this company to get them to stick to their warranty.

Lost My Trust and Future Used Car Business - A_Bell

I am extremely disappointed with my experience here and won't be going back. Here is my experience as unbiased as I can tell it: - I entered lot to see a used vehicle that had been on their lot for 3 weeks. Discussing the vehicle with the salesman, I was told the vehicle had undergone their standard used vehicle inspection and oil change. - I test drove vehicle and noted some shimmy in brakes, so I asked for the brakes to be inspected. - I left the lot to visit another dealership, then later received a call that the vehicle had not had the standard inspection and oil change as the salesman had said. They offered to replace the warped rear rotors causing the shimmy and pads, which was nice. - When I returned to the dealership, I entered the vehicle to find that the salesman or another employee had smoked in the vehicle between my test drives. It had been a non-smoking car before that point which was important to me. - With the brakes, inspection, and oil change resolved, I did a final check over the vehicle. When looking closely, I found some fluid on the left side of the bottom of the engine. The salesman didn't know what it was, so we both discussed some possible causes. He thought it might be residual fluid from the AC pump, which had been replaced. I thought it might be coming from near the water pump. I told them to check out the leak before I signed. They returned saying, "We did not identify a new leak". - I signed the papers understanding it was an "As-Is" purchase, assuming responsibility for the issues of the car but trusting their word that the fluid was a non-issue. - Within a week find the leak was still occurring (I parked on gravel the first 6 days so couldn't detect the leak). I took it to a Honda Dealership in another state where I had just relocated, and they immediately identified it as an oil leak through the front crank seal. - I had the dealership repair the issue, and then I called back Wrights to inquire about the issue. They claimed I only asked them to look around the water pump (less than 10 inches from the crank seal, fluid would have been very visible from under the car), would not respond to my inquiry into whether they kept a written report of their used car report, and did not make any effort to rectify the situation, meet me in the middle, or work to find a compromise. I can't tell whether this was an issue of lack of integrity or technical competence, but either way they've lost me as a customer.

Jeep was cleaned up when we arrived to test drive and... - pbraschler

Jeep was cleaned up when we arrived to test drive and with a full tank of fuel. After deciding to purchase, since we were paying in cash, took a total of maybe 15 min. So far, no surprises on the vehicle. Very satisfied.

Had the best time there very very low pressure and Troy... - Kenny

Had the best time there very very low pressure and Troy our sells man was awesome, highly recommend.