8 Chevrolet Dealers near 77802near 77802

Scam, fraud, deception, bait-and-switch; all words that - graysmith

Scam, fraud, deception, bait-and-switch; all words that describe my experience at Caldwell Country Chevrolet. Hope yours is better, which I’m sure it will be. This speaks more to the integrity of individuals when it comes time to do the right thing. In September of 2024, I purchased a used 2020 GMC 1500 AT4 Diesel from Caldwell Country Chevrolet. As I signed papers in front of finance manager, Mike Frees, he told me, and as the contract states, the truck would be covered by the service contract even though it had an after-market lift installed. I found out that was a lie months later when mechanical issues came up, and the warranty company said the contract was void due to the lift exceeding the coverage by half an inch. I called Mike and he offered to bring the truck in for repairs while looking for another policy to replace the one I was sold, which was a reasonable solution, so I gave it some time. The apologetic response from Mike Frees indicated he was very much aware of the level of misrepresentation that took place at his desk. However, he was unsuccessful in finding another service contract and when I asked for an alternative solution, that’s when I was informed by the GM, Adam Dunker, they would do nothing else beyond refunding the service contract, which to date, neither I nor the lender has received. I was told the one-time repair and refunding of the service contract would make me whole, but that doesn’t fix issues that come up down the road or the fact I never would have purchased this truck without a service contract. I proposed they buy back the truck; I proposed a monetary amount sufficient to reduce the lift to fall back into coverage, but no response. I’ve been patient and reasonable over the last several months, but unfortunately these issues get swept under the rug by dealerships. Why? Because even with a winning argument, who’s going to spend 10k on an attorney for this: no one, juice isn’t worth the squeeze, and they know that. These are cowards who will take advantage of you given the opportunity.

It was a process finding the correct vehicle for me but - melena4370

It was a process finding the correct vehicle for me but we did, thanks John

Took my car in running bad. - lindadyess50

Took my car in running bad..low power..they diagnosed and installed a new catalytic converter $3700.When I picked up car would still barely run..I barely got it home..been told by 2 mechanics cat had nothing to do with it..ECM was diagnosed as bad..Wiesner just took a stab and replaced most expensive thing first..Nobody has responded to my emails for 5 months now..I totally feel cheated !!2012 Traverse was bought at Wiesner in 2019..Felt like they would be fair..Bad choice.When I was picking up mechanic basically said he had no idea what was wrong..So just replace something expensive!Been a Wiesner customer for 25+years 10+cars..old timers in Conroe treated us right!! I am now 74 years old and totally upside down with this unreliable car..

Great people . - Silvervette96

Great people .General Manager, sales, Service, Parts were all good. Treated me special, always ready to help me. They're very friendly and and nice folks there. Enjoyed them and would recommend you go see them.

They had my car for 8 days and only fixed one of the 3... - Amos77833

They had my car for 8 days and only fixed one of the 3 issues and then charged me again to look at my car

The staff members were friendly and helpful. - veromwafulirwa

The staff members were friendly and helpful. The service was fast than I expected. I give it a 5 star

Salesperson not organized, prepared, or completely... - savetime

Salesperson not organized, prepared, or completely informed about the vehicles he sold. Dealership unorganized and does not value the time of their clients. We came with our financing complete and ready. We had already picked out and determined mutually agreed upon price prior to arrival. We asked that the vehicle be completely detailed and filled up with gas for our scheduled meeting. Upon arrival, the vehicle was washed externally...however, zero effort was given to even remove dust on the inside. Because we needed to know if stains in the vehicle were permanent, we asked that they clean it to allow us to feel confident in the purchase. The first impression was that the salesperson did not listen and was dishonest with the condition he described to us over the phone. After waiting for that, we continued to witness our salesperson's lack of organization, knowledge of product, and lack of awareness of his client's comfort. For example, when he drove the vehicle back for the cleaning (which should have already happened per our agreement), he told us to "wait" and he would be "right back". After standing on a hot curb in over 100 degree heat for about 15 minutes, we decided to go across the street into the dealership. Documenting each detail of our over three hour frustrating experience would require too much time. I will just add that at one point while waiting for the salesperson to gather or reprint paperwork he could not find, my husband noticed his truck tail lights blinking. He walked outside to find a dealership employee with his keys (that had accidently been tagged to another vehicles keychain). The employee kept trying to use them to open one of the dealership vehicles. The salesperson had misplaced them after inspecting my husband's truck for trade. Naturally, we wanted to walk out and leave. Honestly, we would have IF we had not driven so far to purchase the vehicle. After the terrible first impression, we kept thinking..."It will get better". But, it did not.