I can't tell how much hasle these people gave me! - R
I can't tell how much hasle these people gave me!!! From the sales person, Raul Parra, to the top manager, Mr. Jaramillo. Starting from Mr. Jaime Palacios, second manager, with his wrong approach by being rude and unethical via email by saying terrible things about the competitors, such as Mission Mitsubishi. Then the salesman gave me a final price over the phone, but then they increased it to another $1000 when in person and lied to me, basically saying I heard wrong. Also, after 1½ there, they showed me a Hyunday pre-owned car for the same price, trying to make me change my mind. Two hours later, at 6:01 pm, the salesman told me that they wanted me to pay in another way, when the bank was already closed, even though I told them multiple times from the beginning about the method of payment. Finalizing with the Mr. Jamarillo telling me at 6:33 pm (when everything was already closed) that I needed to get a full coverage insurance for the car to be able to take it with me.
I had to take the car home dirty with not full tank (as it is supposed to be). The experience was the most frustrating, difficult, and disappointing ever! Also, FYI, these people don't help customers to get an insurance for the car that they'd purchase neither have someone who help with that, but people can't leave the place without it. I spent almost 4 hours in this place. I cried, I felt very stressed, and humiliated. I also had to drive back the next day to finish the process, due to the terrible communication and process from these people, especially from the 2 managers: Ernesto Jaramillo and Jaime Palacios They put an end to the excitement of what it means to buy a new vehicle for the first time.
To finalize, Raul mentioned the discounts that I could have towards the price, which included the rebate from the dealership, the loyalty discount (since I currently own a Mitsubishi), and the student discount (since I am student and I mentioned to them multiple times and I could prove it immediately. To my surprise, they did not put the student discount. I verified every document related to this purchase, and there is nothing about it. Even though I asked about the "final sale price" innumerable times, but they stood in the position of "take it or leave it". So I ended up paying more than I was supposed. They will say "you saved a lot" and "that was a great deal", but the numbers don't lie (as they do).
Be aware, there's not transparency during the process. Everything happens literally behind the doors while you are just waiting on a room wondering for 10-15 minutes what's going on. And they are back-and-forth during the entire process without being communicative with the buyer.
Honesty, ethic, and integrity are not words that define these people. These people lie a lot!
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