Since the beginning, I experienced pressure tactics from - Myriam
Since the beginning, I experienced pressure tactics from Gabe the Sales manager. Trying to pressure me to buy the vehicle as we got there. Gabe did not communicate that the vehicle was not ready to sell. The Dishonesty from Gabe promising something and not getting them done on time is still frustrating at this moment. He lacked communication by blaming the sales representative instead of getting the issue resolved himself, and unprofessional conduct by not responding in a professional manner and tone.
Include Johnny, the GM cursing at my husband on a phone call when he was asking Johnny to help get the license plates because the permit was already expired and we were driving without the permit. Johnny called us to tell us about his marriage issues and asking about our marriage was unprofessional. It’s been 74 days since I bought my vehicle and I still have not received my license plates in the mail like they said they would send them.
Yesterday we had to get roadside assistance urgently because an ugly sound (metal rubbing with metal) was coming from the rear back tires. A very scary moment as we were able to exit the I-10 carefully. The toll truck company guy said that the vehicle had no brake pads anymore.
Gabe had said in the past that there were two inspections done to the vehicle to make sure everything was ok and the inspection came out good, that everything was ok. ALL THESE PEOPLE WERE IN CHARGE OF MAKING SURE THE VEHICLE WAS SAFE TO DRIVE AND THEY FAILED. THEY PUT ME, MY HUSBAND, AND MY KIDS IN DANGER OF HAVING A BIG ACCIDENT BY NOT HAVING WORKING BRAKES. WE COULD HAVE DIED. THIS UNACCEPTABLE!!!
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