5 GMC Dealers near 81402near 81402

Carlton was awesome took time to explain my options and - Ldunn790

Carlton was awesome took time to explain my options and got the job done thanks

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Feel so wronged and hussled for over almost $1,000. - Elizabeth Avery

Feel so wronged and hussled for over almost $1,000. Took our vehicle in for a broken A/C. They advised that a condenser was punctured and needed replacement and that should fix the issue. We picked the vehicle up and the lady said it's all fixed but the A/C should take a minute to kick in but it's working. Had a quick drive and it never blew cold but it was also towards end of Friday business so just drove home. Monday brought the vehicle back as it was definitely still blowing hot air. They advised they'll check it out again. A week later, get a call that they further more thoroughly diagnosed there is a punctured hose that is leaking air so that is why the A/C is not fixed however this is common in old cars but now an ADDITIONAL $2,200 repair. So, if this is common, why was this not assessed in the initial diagnostic when we came to a Jeep EXPERT to tell us what needed to be repaired to fix the A/C? Why would you not double check all related potential issues and talk a customer into a repair that wasn't going to fix the issue they came to you with. Now, out $900 for an unnecessary repair. Of course we would have never repaired it if the dialogue was we think this is the issue but of course we didn't FULLY DIAGNOSE THE ISSUE FROM THE START there could be something else. We would have to have just not repaired it, saved ourselves over $900 and the of course their words "understaffed staff's" time in fixing our vehicle. Feel beyond ripped off and sick about this waste of time, money, and level of service. My family members and I have been loyal Berthod customers for decades. Not only purchased so many vehicles as well as been loyal in many big service jobs. SO disheartening to have this outcome from a dealership we've trusted and been such good customers. Beyond disappointed this was our situation with no apologies or customer service in attempting to rectify this situation.

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In July 2024, I took my Ram 2500 to Morehart Murphy - kco

In July 2024, I took my Ram 2500 to Morehart Murphy Chrysler Dodge Jeep Ram in Durango, CO for a serious safety issue: the engine was intermittently revving on its own, sometimes causing the truck to aggressively lurch. I had video evidence, but the service advisor dismissed it, saying he couldn’t diagnose from a video. I explained the videos were supplemental, yet he authorized a repair unrelated to my concern. He praised himself for a quick fix, but the issue persisted immediately after I left. I sent another video showing the problem continuing. He told me to bring the truck back, but I had already left Durango for a prior commitment. I expressed frustration that he had confidently claimed the issue was resolved without addressing my actual concern. He tried calling, but I missed it due to poor service. He then texted, “I’m not playing this game,” implying I was avoiding him. His tone was condescending and dismissive. I filed a formal complaint with Chrysler. When the service advisor and I later spoke, he opened by referencing my complaint — a comment that felt like an attempt to guilt or intimidate me. He emphasized how hard he’d worked to return my truck quickly, as if speed mattered more than resolving a safety issue. He said it bothered him that I didn’t appreciate his efforts and told me not to return to the dealership. Since then, I’ve heard multiple similar stories about this service advisor, and about others being banned after raising concerns. The fact that he had the authority to ban me — and that the dealership backed him when Chrysler investigated — speaks volumes about Morehart Murphy’s leadership. It’s troubling that the Chrysler Corporation doesn’t seem to have more oversight when safety is involved. I then took my truck to Advantage Dodge in Farmington, New Mexico. Their team took my concern seriously, reviewed my videos, observed the issue firsthand, and acted immediately. It turned out I needed a new engine — it was dangerous to be driving the truck. Advantage Dodge provided a loaner vehicle, while Morehart had made me pay for a rental. Chrysler later reimbursed me, recognizing Morehart Murphy’s mishandling. The truck was still under warranty, so the full repair was covered. The contrast between these dealerships couldn’t be clearer. Morehart Murphy dismissed a safety issue and punished me for speaking up. Advantage Dodge listened, acted, and ensured I was safe. Morehart Murphy never followed up, apologized, or acknowledged the severity of the issue. Their refusal to take responsibility and decision to ban a customer over a safety concern shows where their priorities lie. This wasn’t just poor service — it was reckless disregard for customer safety. I strongly recommend avoiding Morehart Murphy Chrysler Dodge Jeep Ram. Advantage Dodge earned my trust through integrity, responsiveness, and doing what’s right — the kind of dealership every customer deserves.

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Superior Customer Service - JWC

Excellent honest service. I am from another state and had to have my Jeep serviced while traveling. Image a appointment and received superior customer service. You cannot go wrong with this dealership. I wish my hometown dealership had the same level of service.

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