My regret is I went in to buy a truck from this - Omar
My regret is I went in to buy a truck from this dealership during a time when I shouldn't have, however, we NEEDED IT. After weeks of shopping and comparing prices, I found a 2010 Chevy Silverado 1500 LTZ at this dealership. They were asking way too much to begin with, almost 20K. I negotiated with them and they will not go below $17,500 which is still above and beyond the book value. Anyway, I was getting tired from shopping and I was told it was clean!! So I went in after work, I get off at 5pm. I darted out of my house and made it to Soda Springs at 6pm. Because I am a considerate person, I took their word for it, and it looked beautiful. I test drove around the town with a hustle since I am keeping them late (Big Mistake). Also I didn't check every little detail like I should, thinking (They are asking way too much for this truck, but it is still cheaper than the other options I was considering (RAM), it must have gone through their shop right? Wrong. So I go sign the paperwork like an idiot on 07/21/22, but before I do I asked Denika the sales person, a few questions, and she knows nothing about the truck, the back up camera was not working, so I asked her why isn't it working? She kept pushing buttons on the mirror and it turned on. I figure maybe I need to play with things and everything is working fine? When she handed the keys she didn't know what all of them were for except for the ignition and the Tonneau. Anyways. I proceeded to the finance office, and asked about extended warranty, and the one they offered was terrible. It gets better, I drive it home and bring it up to speed, it shakes. We smell strong coolant coming into the cabin by the time we get home. The rear DVD system doesn't work (One does, the other doesn't when we clicked it, we clicked the one that did work, lucky us, but the main one that DVD's goes in does not even turn on). Then I push the power folding Mirror, one folds, the other doesn't. Engine light came on. I call them the next morning, freaking out, and wanting to return it, I get told by Jodi the Finance lady, NOPE. Work with your sales person. I reach out to Denika, she ignores me. Then when she responds, she said that they can look at the shaking and coolant because that is a safety issue. However we are very busy (of course) hit it and quit it. We agreed for me to drop it off on Sunday 07/24/22, and they will look at it Monday 07/25/22. I dropped it off Sunday, and come Monday, I hear nothing. So I get anxious, and I text Denika, no response. Then later I get a text from Colton in Service, telling me they will look at it later and they are two weeks out. Days go by, and it's the end of the week already. Then Denika gets back to me on 07/28/22 to let me know they finally figured out what was wrong (Radiator leaking). Then she waits all day to tell me what the plane is. Then I ask a few hours later, Any updates? she replied "They are still looking at it and for the parts." At this point my patience is running thin, so I reply, "Can't you guys just take the truck back and unwind this deal? This is getting ridiculous to be honest. It's taking a week to figure out what is wrong with it, and I don't know how long to find the parts, and then however long to actually fix it. THIS SHOULD HAVE BEEN DONE BEFORE YOU LISTED IT FOR SALE! I NEED A TIME FRAME PLEASE. No response from Denika. Then on 07/28/22, I got a response that they got all the parts and they should get it done by Thursday 08/04/2022!!! Long story short, I got the truck back and none of what they said they fixed was fixed. Power folding mirrors still not working, neither the DVD player nor the radiator reserve look like it was flushed to put the new one in. PLEASE DO NOT BUY FROM HERE...I beg you, I am trying to do you a huge favor by paying it forward. Learn from my mistakes, be smarter than me. Buy your peace of mind and don't let what is supposed to be a joyful experience by buying something new, even if it is used, a horrendous experience, because it will be. Also watch for their generic, cheesy response.
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