Terrible dealership. - markxj9
Terrible dealership. I bought a 2022 Audi Q5 for $30,000. As I was driving it home I noticed a vibration in the front when turning. I brought it back the next day and they brought me right over to the service department to book an appointment for a week later. They said they couldn't find anything wrong, that it was normal and the car would "learn me" and adjust. The vibration continued to get worse so I brought it to the Audi dealer. He knew exactly what I was talking about and wrote down the steps to fix it. I brought it back to DD Kia and they said they couldn't do that at their facility. I said then let Audi do it. The service manage, Chris said he would have to speak with sales and get them to pay for it. Then he ignored my call and wouldn't see me when I stopped in. He sent a message out that he spoke to sales and was waiting for their answer. "It would be a few more days" which didn't make sense to me so I went over to the showroom and asked to speak to the GM, Cam. I was told he was busy (no-one even checked) and that I could talk to this guy who is Assistant GM. Assistant GM told me that Chris never asked to fund the repair and that they would not anyway. "Sales isn't paying for this"! He said. I told him I didn't care about their internal finances I just wanted the car fixed. And I mentioned the 3 month 3000 mile warranty and he said that only covers the Drive train. Well stupid the center differential is part of the drive train. He then kicked me out of the showroom and told me never to come back.
Read More
Dealer Reviews
Cars for Sale
Dealer Log In