I purchased a 2018 Toyota Prius from Cerritos Mitsubishi - whipmix2000
                                                        I purchased a 2018 Toyota Prius from Cerritos Mitsubishi in August 2025, and my experience has been very disappointing. I went to the dealership on August 31, 2025, and signed a cancellation form for a $3,900 Vehicle Service Contract. I also sent two certified letters to confirm the cancellation, but as of now, my financing company (Santander) has not received the refund, and no one from the dealership has contacted me or replied to my messages.
I’ve called, emailed, and even texted the sales agent and finance department multiple times with no response. This lack of communication and accountability is completely unacceptable for a licensed California dealership.
I have filed a complaint with State of California and BBB. I am now preparing to file formal complaints with the California DMV Occupational Licensing Division, the California Department of Consumer Affairs, and the Federal Trade Commission if this continues to be ignored.
Buyers should be very cautious when signing contracts here — make sure you fully review every add-on and warranty before agreeing to anything. Transparency and follow-up from this dealership have been extremely poor in my experience.
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