If I could zero stars I would. - cyclopz55
If I could zero stars I would. Since 2020 this place has gone south in customer service and guarantee dramatically. Having 5 adult Children and buying multiple vehicles from Hendricks over the years, it's sad to see the old man's dreams resort to this. After a horrible experience buying my dream truck (2021 6.2 trailboss) in December of 2020, I vowed to never buy a vehicle from them again. I took the gamble on the dreaded "lifter issue" and lost. At 27k miles my 6.2 crapped out, luckily still under warranty I contact Hedricks and am assigned to service rep 'Logan'. He gave me an appt for the following week. I have my truck towed to the service department on 7/3. I receive a call from Logan that he got the truck and will get tech started on it. Next day received another call from Logan that motor needs to be replaced, will be 2 weeks minimum. I asked for a loaner vehicle and he stated he would put me in line as they did not have any. 7 days later I reached out for an update on my truck as well as a loaner vehicle. Logan stated he may have a vehicle for me, and truck would be another week and a half to completion. I pick up loaner on 7/12, then on 7/14 receive a call that my truck is done. Amazed, I call and ask if I could pick up the following day. (Saturday). Logan said yes. I ask him what the warranty on the new motor was, he stated 36k month( which is false) small print on back of receipt clearly states 24 month . I arrive Saturday to pick up truck and am greeted with - sign here, call sericev dept on Monday if you have any questions or concerns. I do a quick walk around by melf and don't see anything standing out at me besides a bunch of greases all over my front fenders. ( they clearly don't care about your asset) I get home and do a deeper look and find that I have scratches and scuffs on my front bumper from tech standing on it to work in engine bay, as well as my felt liner in the wheel well did not get put back together properly causing it to flap back and get shredded by the tire. I reached out to Logan the following Monday as I was instructed. Logan responded stating they did not touch the front part of liner only the rear part. And they would not replace it, and went on to give me a quote for $500 to replace it. I guess i have idiot written on my face. Logan would not even acknowledge the scratches or grease. I even offered to take care of the cut and polish of bumper and remove grease if they would replace the liner, and was just they did not touch the liner. .....I WAS happy to get the truck back in 12 days, but after seeing the craftsman ship as well as ownership of work, I'm concerned I got a xxxx box back and now the new motor is 24month instead of 36..... long story short... they don't give a xxxx about the customer, go somewhere else, I promise.
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