On 10/14/2024, my wife and I travelled 60 miles to visit - Matthew S.
On 10/14/2024, my wife and I travelled 60 miles to visit Stewart’s store and look at a truck they had listed on their website for sale. We met with Brian D. and ultimately bought the truck for the price listed on the ad. We were referred to Randy H. who handled the paperwork. We thought we were experiencing a great consumer experience. We would later discover just the opposite. My wife and I had 2 important (and easily resolvable) issues we shared with both Brian D. and Randy H. One involved an “optional” equipment fee that they tacked onto our bill that was listed nowhere in the on line advertisement. They both made commitments to us that they would work on resolving those issues and would connect with us. Randy H. specifically provided me with a date when he promised to call me and provide an update. We never heard back from either of them. I called and was forced to leave multiple voicemails for Randy H. and he never returned my calls. I noticed on the Yelp site that many of the negative experiences other customers spoke about were followed up by a “cut & paste” response from manager Jonathan B. outlining how important customer service was to him and encouraging customers to call him so issues can be worked out. Well, I did just that. I’ve left multiple voicemails for Jonathan B. over the last 3 weeks asking him to call me back. Every message was respectful, polite and I shared my belief that it would be simple to resolve. Jonathan B. never called me back either. Stewart Chevrolet cares about one thing; taking your money. The minute they achieve that, the customer is no longer important to them. I’m looking forward to seeing Jonathan B’s “cut & paste” response to my review and I would like to share a novel suggestion; how about YOU, Jonathan B., actually call the customer, try to address the issue and include that minimal, customer-oriented effort in your cut & paste responses?
Read More