Great exsperience - why do i have to do this
Everybody I have ever worked with at Rusty Wallace are very polite and professional. Great place and no pleasures at all. Shout out to Felton Jones!!!! As for many others
Exemplary Experience - mlj
I came in with my daughter who was selling her used car. I bought a car last year and was not happy with it so I thought I would just look around. Well I need to tell you that John Santos was exceptional. He was very informative without being too pushy. He went through all my options, explained value and made me feel great.
Then I met with Yvette Garza the Finance Director. Wow. I am so blown away by these two individuals. I walked it what some might say an attitude and I am walking out with a new car and very happy.
The level of customer service was some of the best I have received if not the best.
Great experience!!! - Rick Toumbs
Deborah was so helpful throughout the purchase process and when it looked like I wasn't going to be able to take delivery for a few days, actual drove to my house with her finance guy to deliver the car and handle all the paperwork right in my study! Great customer service!!!
Great Deal on the vehicle - Raj
This showroom staff are really friendly and taking care of all our needs in a very nice manner. I really appreciate their support and help they did while purchasing my new vehicle. I am extremely satisfied on the rate part and the services which are provided. This is my third vehicle purchase here based on my comfort level by coming to this place all the way down from Irving to Arlington.
If I got ay chance, I can definitely recommend this place to any of my friends and even I can think about any future plans.
Excellent service - Iskee12
Went to trade in my Honda Accord for a new Honda Civic sport! Service was top notch from the initial greeting upon walking in the dealer all the way from completing the sale!
Great service - Julie Lin
The staff is always very courteous and helpful. Kevin Tran was great and so nice and ensured that all my cars needs were met. Everything was done in a timely fashion.
Top Reviewed Specialists At This Dealership
Experience with Becky Cunneen - Teresita Smith
I can't stand pushy salesmen or women. I decided to go check it out anyway and meet Becky Cunneen. She was so awesome I informed her what I wanted and was looking for and that is what she showed me. She wasn't pushy ,she was honest and trustworthy. I felt so comfortable talking to her like I've know her for year's. Yes I got a car from her. I've spoken to may sales associates and most of seemed like it was all about that sale. Not Becky she's all about you and your needs. Excellent job. She deserves a whole lot of credit. Go go see Becky at used cars. David McDavid and Becky y'all Rock. Thank you
Excellent Customer Service! - AllyMGonzales
From arriving at the Dealership to signing Papers for a New Vehicle, the Customer Service at David McDavid Honda of Irving exceeded my expectations. Ann Stone provided Excellent Customer Service!! She was Professional, Enthusiastic, Kind and Extremely Patient. Previously, I had purchased a vehicle at Vandergriff Honda however the Customer Service was not comparable to the customer service provided by Ann Stone. I would recommend any of my family or closest friends to David McDavid Honda of Irving!
Sales and Service - Jamckee
I have never had a bad experience at Orr Honda of Paris. They are always more than willing to do their job with maximum efficiency and very friendly. I would recommend anyone to come and at least give them a chance.
Excellent Buying Experience - psu10024
We were tired of looking for a car for my son last couple of days and then just before going home we decided to check out Lute Riley Honda in Richardson.We had bought a new Honda Oddesey from them more than 10 years ago and had a good experience then.
Raed Ashkar greeted us at enterance and professionally advised us the best bet for us.
We traded in my old BMW 7 series and bought a Honda Accord all within couple of hours .
Excellent service !!!
Oil change, tire rotations, overall checking of car - KimHajek
Very professional and courteous. She gave great details on the work provided. Clean waiting room. Bottled water and coffee were available. Very pleased with the overall experience.
Superior Customer Service - Battery Lady
Very, very, very pleased with the professional approach that Randal McClanahan provided. I will definitely recommend this dealership to seekers on social media.
Great place to buy a car - Alinptx
Very nice place to buy a car, and very smooth buying experiance, from management, sales staff, and finance. Very nice show rooms, and they listen to you to find the car fit your needs.
Poor Customer Service - Chivalrysae
I can't really tell you about my experience with the servicing of my vehicle because I couldn't even get an appointment. I called in because my car had a recall. After I told them my issue they put me on hold without letting me know. 15 minutes later someone picked up the phone and I'm disconnected. I call back and and the phone is answered promptly and when I tell them I had an airbag recall, they ask me if I can be put on a brief hold. 21 minutes later, I hang up the phone. I have worked in a call center environment and this is the worst customer service I've experienced over the phone with any company. If this is a reflection of their actual service, I'd rather they not work on my vehicle. An neither people that answered the phone left their names.
The customer service is horrendous! - Caynon
This by far is the worst Honda dealership and Honda service shop that I stepped into. The customer service is horrendous, the sales reps and the service mangers are so frustrating. I parked my car into the garage and no one has come to me l, i saw two service managers just talking and I had to go to them to get their attention. Service drive manger Christine Phan helped me but as soon as I informed her about my warranty I had with the car, she started to give me a ugly face and treated me even worse.I went in there because my check engine light came on. I waited for 4 hours and no one even called me or anything. To me, the shop was not as busy because i got there around 9:30 am. I waited and I couldn't wait any longer because of work. So I asked her co worker, Joe Sims, to get Christine so i can leave and he just stared and sighed and called for her. Its really frustrating how ignorant these managers can be. Finally Spoke with Christine and asked for my car. She brought my car back and she didn't even tell me and just walked away without even a small apology for the long wait. She is by far the worst service advisor I ever experienced. I bought 3 cars from this same dealership and a very loyal customer to here. Im ashamed of how crappy this service is to be honest. Please avoid the service here, Especially Christine Phan-Shultz and Joe Sims.
Sales and Leasing Consultant
Rusty Wallis Honda
New & Pre-Owned Sales Consultant