DealerRater.com Adds New Features to Mobile Application
Posted: 10/28/2009 2:40:37 AM
Site layout, listed information, and increased classified ad photos increase benefits of new mobile version.
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DealerRater.com Launches Classified Ad Facebook Application
Posted: 8/13/2009 11:07:15 AM
"We are excited to unveil this Facebook application, which is the first application of its kind for car dealers," explains Chip Grueter, President of DealerRater.com. "In today's car buying climate, car dealers need creative avenues to help them stand out among the competition. The DealerRater.com Facebook application offers a unique way for Dealers to display their classified ads."
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Dealer Spotlight: Irwin Toyota
Posted: 7/20/2009 11:07:14 AM
Understanding that more consumers are utilizing the internet not just to research their next potential vehicle purchase but also to research which dealership they are going to do business with, Irwin Toyota Scion decided to partner with DealerRater in February of 2009. Consumers have relied on consumer reviews with respect to Web sites like Amazon.com for years. Why would a vehicle purchase be any different? With a vehicle purchase being the second biggest purchase in a person’s life it only makes sense for people to turn to consumer review sites, ensuring they are doing business with a dealership they can trust. Customer satisfaction has always been the focus of Irwin Toyota Scion so they wanted to find a way to demonstrate that to their customers. DealerRater made perfect sense as it’s an Independent 3rd Party Review Site that is unbiased. In essence DealerRater has been utilized as a competitive advantage for Irwin Toyota Scion.
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Dealer Spotlight: Metro Honda
Posted: 7/7/2009 10:52:13 AM
Metro Honda of Union County is located in Indian Trail, NC. In 2008, Metro Honda exceeded the Honda sales objective by over 140%, becoming the fastest growing Honda dealer in North Carolina. As a 2008 American Honda Presidential Award winner, our large increase in dealership sales has never compromised the high level of customer service we provide. Our Service Department has complimented the growth in sales by increasing 160% in 2008, and continues to exceed those levels 2009.
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Dealer Spotlight: Hyundai of St. Augustine
Posted: 6/22/2009 7:02:07 PM
Hyundai of St. Augustine opened in June of 2008 with the Mission Statement of “Excellent Service from Excellent People.” The challenge we faced was, how do we prove to our guests who haven’t become part of our family yet that we truly provide “Excellent Service from Excellent People?” While the manufacturer provides a Customer Satisfaction Index scoring system, this is often not visible or credible in the eyes of our guests. That is why we chose to focus on making DealerRater an integral part of our sales and service process.
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Dealer Spotlight: Jeff Wyler Automotive Family
Posted: 6/9/2009 12:54:55 PM
DealerRater has been a phenomenal tool for the Jeff Wyler Automotive Family in many different ways, and is an invaluable tool in our efforts to be the best dealership we can be for our valued customers. While many folks see DealerRater as just an online site where folks can leave their reviews, we see and utilize DealerRater in several different ways that benefit both us and our consumers.
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DealerRater.com’s Matt Lamoureux to present at Digital Dealer Conference
Posted: 4/9/2009 10:59:55 AM
DealerRater.com, the nation’s premier car dealer review Web site, announced today that Matt Lamoureux, vice president of business development, will speak at the 6th Annual Digital Dealer Conference. Mr. Lamoureux will present to auto dealers, internet managers and sales personnel on the topic of How to Build, Manage, and Leverage a Positive Online Reputation.
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Dealer Spotlight: Proctor Honda/Proctor Acura
Posted: 3/12/2009 3:06:24 PM
The Proctor Dealerships in Tallahassee, Florida recently partnered with Dealerrater.com as a tool to show potential buyers the kind of service they can expect. The Proctor Dealerships, in their 99th year of operations, have built a reputation as the regions premier dealership group for customer service. The Proctor Dealerships have been recognized regionally and nationally, winning numerous awards for sales excellence and customer service.
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Dealer Spotlight: Toyota of Wallingford
Posted: 2/23/2009 1:00:14 AM
At Toyota of Wallingford, customer satisfaction is the foundation of everything we do. In 2004, we were ranked #1 in the United States for customer retention for Toyota. We are also a Certified Toyota Signature dealership. Signature is an ongoing process to improve customer service and satisfaction. At Toyota of Wallingford the customer is always #1. Our philosophy is to treat everyone like family. DealerRater has allowed us to take our philosophy and business model to a new level.
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Dealer Spotlight: Gene Reed Toyota
Posted: 1/28/2009 9:05:21 PM
In 2006, Time Magazine’s person of the year was “You”. They were calling it a revolution – the dawn of the new web, Web 2.0 – “the tool for bringing together the contributions of millions of people and making them matter.”
1 No doubt as we humbly enter 2009, this is true more than ever. Social media is pervasive, connecting individuals all over the world and facilitating the sharing of opinions, beliefs and ideas. As an automotive dealership, embracing the voice of the consumer was only a matter of time.
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DealerRater.com Names Acton Toyota as Dealer of the Year
Posted: 1/20/2009 12:27:57 AM
DealerRater.com awards dealership for third consecutive year. Winning dealerships are committed to providing quality customer service.
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DealerRater.com Helps Auto Dealers Turn User Reviews into New Business
Posted: 1/7/2009 1:02:05 PM
With more than 60,000 dealership reviews, the reputation management Web site is changing the way car dealers build and maintain their reputation. Dealerships are sending customers to write reviews on third party Web sites.
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Dealer Spotlight: Nissan and Infiniti of Elk Grove
Posted: 12/18/2008 7:36:57 PM
By Amy Rothenberger
As the world of e-commerce has grown, there have been many companies that embraced the voice of the customer. It is not a new idea; automotive dealers have always known the best form of advertising is word of mouth. A happy customer refers their friends and family, and in return a sales person no longer relies on advertising dollars spent by the dealer to bring customers to the showroom. They are able to earn their living from repeat customers and referrals.
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DealerRater.com Hires Vice President of Sales
Posted: 10/9/2008 1:44:48 PM
Heather MacKinnon joined DealerRater.com, the nation's premier car dealer review website. Ms. MacKinnon has extensive experience in online sales. As Vice President of Sales for DealerRater.com, she will help dealerships promote their high quality customer service.
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