Justin Allerheiligen

Their assistance and dedicated care to their customers are beyond what I have ever experienced in any dealership setting. Every employee from Alfred to Mark and all the way to Justin, have shown how much are beyond what I have ever experienced in any dealership setting. Every employee from Alfred to Mark and all the way to Justin, have shown how much they truly care to make the best options and deals for their customers! I couldn’t recommended Ford in NRH enough and I am truly grateful for all the amazing employees this location has. More

Helpful 0

Report | Print

Alfred was easy and wonderful to work with. He made the process quick and effortless. He was not pushy like other salespeople I’ve dealt with and didn’t try to convince to get something I was n He made the process quick and effortless. He was not pushy like other salespeople I’ve dealt with and didn’t try to convince to get something I was not comfortable getting. I truly enjoyed my experience and my new car! More

Helpful 0

Report | Print

This is the 3rd vehicle we have bought from Alfred at Five Star Ford! Always friendly and professional, thank you for your patience and help finding me my perfect Explorer ST! Thank you Justin for maki Five Star Ford! Always friendly and professional, thank you for your patience and help finding me my perfect Explorer ST! Thank you Justin for making it happen! Super smooth transition! More

Helpful 0

Report | Print

While looking for a new car I visited multiple Ford dealerships and the minute I step in at Five Stars Ford at Richland I saw a place full of energy, a lot of people smiling and I got a very good feeli dealerships and the minute I step in at Five Stars Ford at Richland I saw a place full of energy, a lot of people smiling and I got a very good feeling and I wasn't wrong. Bruce Eversole took care of me and guided me thru the whole process giving me recommendations, clarifying doubts and giving me an amazing service. He was so professional and respectful I never felt pushed or feel like another number(revenue). He delivered the car on time with all specifications and I got a very fair price for the car I traded. Regarding Bruce, he is so great, after my car got delivered he was following up to check how are things going and when I got an electronic issue he was concern and helped me to get the issue fixed. Regarding Five Stars Ford at Richland, everybody from the receptionist to the finance person, managers made me feel at home. In the future I'll continue making business with Five Stars Ford at Richland. Bruce, thank you so much. You rock man! More

Helpful 0

Report | Print

The staff at Five Star Ford NRH are 3 things - Fast, Efficient, and Understanding. From the moment I walked into the dealership today to do the paperwork and pickup my new Bronco, I was treated extremel Efficient, and Understanding. From the moment I walked into the dealership today to do the paperwork and pickup my new Bronco, I was treated extremely well. I was greeted by multiple sales associates upon walking in, walked to the front and when my sales associate wasn’t available due to being with another client, they quickly paired me with someone to work with immediately. I communicated what was needed from a per month payment perspective with a trade factored in, and they all made the deal happen. I want to specifically thank Justin A. Preston A., Koby, and David M. for all making today as smooth and as seamless as possible. I will always think of Five Star Ford - NRH for my car buying needs. They will treat you right, get you in the door and back out quickly and with extreme efficiency! Thanks again guys!! More

Helpful 0

Report | Print

I received a very fair price for a truck I traded in and a good price for a new truck. I did not feel any pressure and they were straightforward. They managed to get the truck I wanted very quickly. Excelle a good price for a new truck. I did not feel any pressure and they were straightforward. They managed to get the truck I wanted very quickly. Excellent customer service in the sales, finance and parts department. I would definitely purchase from this dealership in the future. More

Helpful 0

Report | Print

We've been leasing vehicles since 2014 and this is our fourth lease with Five Star Ford in North Richland Hills, Texas. The service has always been top-notch and yesterday was no exception. We still re fourth lease with Five Star Ford in North Richland Hills, Texas. The service has always been top-notch and yesterday was no exception. We still received superior service starting from the lease manager, Marisa Thompson, the finance manager, Tut Edwards, and MM Ross, the finance director. We even ran into our old leasing manager, Justin Allerheiligen, who was our old leasing manager that was promoted to new vehicle sales manager several years ago. He even came out to speak to us and congratulate us on the new lease. More

Helpful 0

Report | Print

Preston was amazing! Didn’t pressure me at all and was extremely accommodating of everything I asked. Didn’t pressure me at all and was extremely accommodating of everything I asked. More

Helpful 0

Report | Print

This was honestly the easiest and fastest vehicle purchase that I have ever experienced. I definitely will come back for my next vehicle. purchase that I have ever experienced. I definitely will come back for my next vehicle. More

Helpful 0

Report | Print

This is the most unorganized group of people I have ever dealt with. I bought a used car 20 days later they want to come pick up car , that I signed contract on gave them my down payment in good faith, too dealt with. I bought a used car 20 days later they want to come pick up car , that I signed contract on gave them my down payment in good faith, took the car home cleaned it up fix a lot of the little things wrong with it. Now they want me to bring it back cause they didn't get it funded. I have talked to about 8 different people on this and nobody knows what's going on. No offer to refund my money, no nothing except they cant get it funded. I talk to the finance company, they dont know nothing, they just said contract was canceled. They dont know who canceled the contract or why. More

Helpful 0

Report | Print