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Lee Clanton
Lee Clanton at Five Star Ford

Lee Clanton

Sales Professional

Five Star Ford

6618 NE Loop 820
North Richland Hills, TX 76180

4.7
299 Reviews

I am married and have 2 children who I love spending time with. My hobbies are gaming and yard work.

4.7

299 Reviews

299 Reviews of Lee Clanton

June 07, 2024

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Double sucker punched! Bought a new car; paid for extended warranty and premium maintenance plan; maintained as manual directed; serviced only at Five Star to 90,000 miles, More

by Sharon.beeman1983
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Jose Garza

Jun 11, 2024

Five Star Ford responded

We're truly sorry to hear about the issues you've faced with your vehicle's engine. We understand how frustrating and disappointing this experience must be, especially after diligently following all the maintenance recommended by Ford Motor Company. To clarify, Ford Motor Company provides a Powertrain Warranty for up to 5 years or 60,000 miles, whichever comes first. You also opted for an extended warranty that offered additional coverage up to 75,000 miles, demonstrating your commitment to maintaining and protecting your vehicle. However, as your vehicle has now exceeded Ford’s warranty by 40,000 miles and the extended warranty by 29,000 miles, it unfortunately falls outside the coverage limits. We understand your frustration, and while we empathize with your situation, we believe we have been transparent about the warranty and coverage you purchased. Regular maintenance can help extend the life of vehicle components, but it does not guarantee immunity from major failures such as an engine breakdown. Regarding our $500 offer, we want to clarify that this was based purely on the mechanical condition of your vehicle and the cost involved in bringing it to a resalable condition. According to Manheim auction data, the average auction price for a vehicle like yours is around $8,300. The cost of a remanufactured engine can range from $5,000 to $6,000, with additional labor costs of approximately $2,000 for replacement. Our offer reflected these considerations and was not influenced by the physical condition of your vehicle or the new tires. As for your concern about a potential recall for the engine, this decision rests solely with Ford Motor Company and the National Highway Traffic Safety Administration (NHTSA). We, as a dealer, have no authority or influence over recall decisions. We recommend contacting Ford Customer Service at 800-392-3673 to discuss any potential issues with your engine. We genuinely regret the inconvenience you've experienced and hope this response provides some clarity on the situation. Please feel free to reach out if you have any further questions or concerns.

April 27, 2024

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I just purchased a 2024 Bronco, we worked with Gary Crosby who went above and beyond to help me find my perfect vehicle, made sure he did everything to make our transaction as smooth as possible, he is More

by Michelle.landrum18
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Recommend Dealer
Yes

April 04, 2024

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This is my second time working a deal with Rick Dike and it is always straight forward without any of the sales nonsense. I would definitely recommend. More

by nick806100
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Recommend Dealer
Yes

Other Employees Tagged: Rick Dike, Mark Ake

November 16, 2023

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We have bought 4 cars here and always received professional service. Always get a hassle free deal with Rick Dike. Will continue to use Five Star dealership for future purchases. More

by Ginn
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Recommend Dealer
Yes

October 23, 2023

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Everyone at the dealership was very helpful, very respectful. Everyone was willing to help answer any and all questions. Alfred was over the top in making sure i was pleased with my purchase and made More

by patrece
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Recommend Dealer
Yes

Other Employees Tagged: Alfred El-Darazi, Kyle Crowley

August 31, 2023

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My wife and I recently bought a new truck from Sam Pack's Five Star Ford. I have bought many vehicles in the past and this was the easiest, less stressful purchase that I've ever made. I worked with Rick Di More

by Roger
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Recommend Dealer
Yes

Other Employees Tagged: Rick Dike, Chris Lewis

August 05, 2023

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We are a small business that operates out of Parker County and surrounding areas. We were looking to add another F-250 to our current fleet of (2). In a span of 1 week, twice we located via the interne More

by brian
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Recommend Dealer
Yes

July 27, 2023

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We are extremely happy to recommend this dealership. We are beyond happy with our car but most importantly the customer service we received. I can’t recommend Rick, Mark and Lee enough they truly made t More

by Caitlyn Messick
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Recommend Dealer
Yes

Other Employees Tagged: Rick Dike, Mark Ake

July 26, 2023

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Well. Rick Dike and worked a great deal but after I changed the target SUV to another version of the same SUV I never heard another word. I bought at anot More

by stevenhansen444
Recommend Dealer
No

Other Employees Tagged: Alfred El-Darazi, Rick Dike

July 07, 2023

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Salesperson was outstanding and did an excellent job helping me with my purchase. Finance department was also great. More

by rshell
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Recommend Dealer
Yes
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