"My husband and I haven't purchased a new vehicle in a little over 10 years. Having to purchase a new car, we thought was going to be stressful. We visited several dealerships and then started to go to CarMax; well CarMax was not for us. We then saw Walter's Alfa Romeo across the way and we decided to take a look. Again, we were just looking at cars and were not planning on buying anything. We were first approached by a nice gentlemen by the name of Adrian. Adrian was very friendly, asked us several questions, and introduced us to his team as well as the sales manager. We took our first test drive in the 2013 Jeep Grand Cherokee Laredo. We then were going to leave but before we left, Adrian wanted for my husband and I to meet Frank Francis. We walked back into the dealership and were introduced. Frank then says, "your face looks familiar". I am thinking, yes, your face looks familiar as well Frank Francis. It turns out, we went to the same high school and graduated the same year. So as we began to reminisce a bit, Frank started to ask questions as well. What our real concern was, the monthly payment since we had not had a car not in years.
I must truly say, if you are looking to purchase a vehicle, please ask for Frank Francis. He is extremely knowledgeable, friendly, has excellent customer service, excellent follow up and follow through, and most importantly; passion! You can't teach passion, and Frank Francis has it. Frank answered all of our questions, took us out for another test drive, and he even showed us another vehicle that was very nice that would have been the price point we were targeting. At the end of the day, we ended up purchasing the vehicle we wanted and we are very happy. His consultative approach was definitely appreciated.
The experience we had from the beginning to the end was excellent. We went to other dealerships and even though they were nice; they did not seem to have a genuine interest on what our needs were, we were not introduced to other staff members, and there weren't a connection. At Walter's Alfa Romeo/Fiat, they all seem like family. Everyone was always smiling and trying to welcome us in a manner that we would surely feel comfortable.
The Williams Family thank you for making our experience enjoyable, pleasant, and seamless. We will be sure to recommend any family and friends to you!"
"Ross and Tim went above and beyond to make my experience of buying my first car down right amazing! I definitely recommend the duo! Best team!"