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On 6/10/2009 8:22:20 AM sswihart wrote:I left Bolivar with my wife Beverly early Friday morning to purchase a new Toyota Prius. After makeing an eighty mile round trip we were told they had one but it was being detailed and was already sold. My wife asked if we could just look at it to see if we liked the body style. We were told bluntlt that that it was not available.
We decided to just look at the Honda Insight since we were in town anyway.
We were greeted at the showroom door by Jeff Curtman. Jeff answered every quistion with no cat and mouse games. His courtesy and assistance was beyound our expectations.
I have purchased more than fifty automobiles over the last sixty two years and have never been treated with so much sincere and helpful attention as we were by Jeff Curtman at Don Wessell Honda.
WE love our new Insight, it is our first Honda.... but it won't be our last.
Thanks Jeff.
Sam & Beverly Swihart
Bolivar Missouri.
On 9/14/2005 1:01:36 PM chicar wrote:The mechanics themselves seem skilled enough, and they have never tried to "invent" problems - but there's more than that to be a good service dealer in my opinion. The service consultants are generally condescending, especially but not limited to, women - as I've seen them talking to other people too. The pricing is very high, but you expect that from a dealer. They completely miss details, like replace my lug nut cover, then forgot (3 times) to order the replacement for the one they lost. They grossly exaggerate how soon your car will be done, like 45 minute oil changes take 1 hour and 20 minutes. They just plain act like they can't be bothered with customers. I think Service Consultants should be eliminated. If they can't treat the customers better than a mechanic would, then why have them at all?