"Since owning the vehicle I have received subpar service. This has happened multiple times at Garden City. The last visit in particular was especially bad. I made a trip to the dealership on 7/21 to address several issues. I was working with Tina (warranty manager at the time). She took pictures of the defects and sent them in to Chrysler. Unfortunately, when I received no update after a week, I called the dealership. They informed me she no longer worked there. Tom Bolger was the person who wrote up my work order and was my service advisor. He never updated me. Zero communication. When I called and asked the service receptionist who was in charge, they said they would have Diane call me back. I gave her my information. No one called back. I tried for several days to reach Diane and no one reached out to me. At that point I called SRT customer service (7/28). I have been actively working with the area manager and my SRT case managers to resolve the issues I am having with the car. The area manager instructed me that it’s best to take my vehicle to another dealership due to lack of service at Garden City. This dealership displays no sense of urgency and have very little professionalism.
SRT case# 29794565. SRT management number # 855-778-8326."
"I've been using Lewis Dodge for several years and would and have recommended them to others.
I didn't rate this time the top category because I had dropped off tires to replace the tires on the car and they originally installed Firestone tires so they had to then change those out. One tech argued with me and told me three times that I had dropped off the Firestone tires.
The second minor issue is we picked up the car only to later find out the AC wasn't working properly even though they had replaced a couple of parts.
So I'm still using Lewis but didn't appreciate multiple trips there plus a lead tech telling me I had done something when I hadn't.
James Oxnard (sp?) worked to make everything right."