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I’m extremely frustrated with how the service department handled my recent visit. I was told my dead battery wasn’t under warranty and paid out of pocket, only to later discover it absolutely was covered si handled my recent visit. I was told my dead battery wasn’t under warranty and paid out of pocket, only to later discover it absolutely was covered since my car is under three years old with fewer than 36,000 miles. After they replaced a fuse, my check engine light came on as soon as I pulled off the lot, and when I returned, they finally agreed to process the battery under warranty. Instead of simply correcting their mistake, they kept my car for another full day so they could reinstall the old battery, force it to fail, and then submit the claim. The entire experience was inconvenient, unnecessary, and completely unacceptable. More

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Caleb and Miguel are so amazing. They listen they hear what you have to say. I love you make it happen. It was very nice working with them very pleasant and understanding. They listen they hear what you have to say. I love you make it happen. It was very nice working with them very pleasant and understanding. More

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Very disappointed. Paid $189.81 for complete brake fluid (BF) and brake clean. When I checked BF contained well below full and brakes still squeak. Tells me nothing was Paid $189.81 for complete brake fluid (BF) and brake clean. When I checked BF contained well below full and brakes still squeak. Tells me nothing was done?? More

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I couldn’t be happier with the experience. They took the time to understand my needs and helped me. The entire process was smooth and stress-free, thanks to Caleb. I'll be back in 2 years when They took the time to understand my needs and helped me. The entire process was smooth and stress-free, thanks to Caleb. I'll be back in 2 years when my lease is up and hopefully the EV Stinger is out. Looking forward to working with Caleb again! More

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Terrible! Absolute rip off merchants! Sold me a ford explorer for almost 26k with their power train warranty! Car engine blew up after 5 days!! They eventually Absolute rip off merchants! Sold me a ford explorer for almost 26k with their power train warranty! Car engine blew up after 5 days!! They eventually “replaced” the engine which took weeks of excuses and being given the run around and I’ve had nothing but issues ever since. Electrical ghosts (which is what the ford dealer called it because it all worked when tested), Battery randomly not connecting and leaving me stranded on multiple occasions for no reason, speedometer dropping to zero and car chocking at 70 on the highway again and again and so much more. Not to mention the last oil change they kept me waiting two hours and when I said I had to go to pick up my child they said it was ready but apparently forgot to put any oil back in it so I had to stop at the nearest garage and buy some so my car didn’t seize!! They refused to give me a copy of the new engine warranty and have refused to update the car fax that the engine has even been replaced! I tried to return it because the GM PERSONALLY PROMISED ME IF I KEPT HAVING ISSUES AFTER THE REPLACEMENT HE WOULD TRADE IT OUT - BUT WHEN I WENT BACK HE HAD CONVENIENTLY LEFT AND NO LONGER WORKED THETE!! Of course, no one would do a thing about it! Michelle promised she would look after me, she’s the service manager, so I go back and talk to her and ask them to keep their word on a swap out and she sympathized with me still having all these issues. She introduced me to the sales GM who offered me a pathetic 10k -so a reduction of 16k in 18 months!! I then went back to Michelle and said since they are going to rip me off on a trade can she at least fix it under the power train warranty they sold me! She promptly told me to take it to ford because they don’t have the tools to fix fords! But they will sell you a complete FORD lemon even though they have no tools to fix them! they give you non stop xx! DON’T TRUST THEM!!!! Dealers like this are typical “oh let’s rip her off because she’s a woman attitude” or maybe they are just old school con artists either way it’s Disgusting! It’s 2023 what happened to fair trade? no wonder car dealers are a dying breed! This one needs to close their doors too! I would highly recommend you avoid buying her or having a service here ESPECIALLY IF YOU’RE A WOMAN! More

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They advertised a car on Cars website and when. I tried to purchase said car they raised the price from 52k to 62k. Tried to peddle some Peak Performance package. Sticker price was the 52 they adv I tried to purchase said car they raised the price from 52k to 62k. Tried to peddle some Peak Performance package. Sticker price was the 52 they advertised so they added 10k for their less than 1000 in actual product. Will not do business with them. Dishonest bait and switch. Would not allow me to purchase at sticker priced regardless if I wanted their package. 10k over was their final price. More

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Jonathan Hansen AKA the Jonnie Lou the car guru was a great guy to work with. I’ve never had a buying experience like this ever before. If you ever need anything go see Jonnie Lou at Peak Kia in Colorado great guy to work with. I’ve never had a buying experience like this ever before. If you ever need anything go see Jonnie Lou at Peak Kia in Colorado Springs! More

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Update: I have been in touch with the general manager, who I believe genuinely wants to make this right for us. We have come to an agreement that feels like it will make up for the miscommunication and ex who I believe genuinely wants to make this right for us. We have come to an agreement that feels like it will make up for the miscommunication and extra money we had to pay. After experiencing this customer service, I have changed my rating. I am thoroughly impressed with how this was handled, as they could have easily blown me off saying it's too late and the contract is set in stone. As we see the agreement through, I will provide updates. Original: If I could give zero stars, I would. The biggest thing I can say about this dealership is to be careful. We leased our first Kia with Peak Kia in Littleton and loved the car. About three months before our lease ended we went to this location in Colorado Springs to turn in our lease and purchase a different vehicle. We had been received end of term information in the mail and even clarified with the salesperson that all we would need to do is pay upfront the final monthly payments, then of course purchase the new vehicle. The end of lease statement at the point even said that we would owe less than that, so we are talking a few hundred dollars at most left on the lease. So we turned in our Kia and purchased a Honda from this dealer. Something felt off as we went through the finances, but I couldn't figure out what is was (as my experience purchasing a car is limited). So my husband and I went through with all the paperwork and we left with the new car. That feeling I had stayed with me for almost a year, and one day as I was looking at the contract I noticed we were charged an extra $5000 somewhere. Well apparently, instead of accepting our lease as an end of lease vehicle, they basically had us pay off the remainder of the value of the car minus whatever they agreed to cover. Why on earth would they do that? And who in their right mind would agree to a contract like that? Us apparently.. but to be fair, we would have NEVER expected something like that, because it is absolutely ridiculous. After many attempts and contacting the general manager, the finance worker finally called me back. He explained what happened and even agreed that what "we" chose to do was not the best option. He continued to speak as though this was all our idea, and that the dealer had no influence on this whatsoever. From my perspective, I am very disappointed, because the finance worker knew what he was doing. There was clearly a miscommunication between our salesman and the finance office. And no one in their right mind, would pay $5000 toward a car they were turning in, when the other option was only to pay a few hundred. What they did was absurd. $5000 is a big deal. We are in the process of adopting a child and an extra $5000 would pay for a lot of things. I remember being in the finance office when we were purchasing the Honda, and I made some joke about how my parents used to hate going to buy cars because it was such a hassle. You know, the typical experience we expect when buying a car. The finance guy responded assuring us that they did not operate that way. Well this experience has shown me that dealerships do still lie, and all they want is more money regardless of what is best for their customers. My trust in this dealership is gone. On a side note, their service department has been phenomenal, but I am going to find a new place to go, because I don't want this dealership to take any more of our money. If you do choose to use this dealership, make sure you understand the numbers. I don't feel like we were completely clueless going in, but what they ended up doing was unfathomable and unexpected. Bummer. More

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Jonathan Hansen is AMAZING! I unfortunately had an awful experience at another dealership and came in with no hope, but Jonathan completely changed my mind set on purchasing a vehicle. He was friendly, incr experience at another dealership and came in with no hope, but Jonathan completely changed my mind set on purchasing a vehicle. He was friendly, incredibly helpful and got me a great deal. I recommend Jonathan to anyone who wants to have a great experience purchasing a vehicle More

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My experience at Peak Kia in COS was outstanding. Special thanks to Ben Ohman for his guidance, patience, and taking care of my every need, and to Eric Risch for his direct support and oversight in the car b thanks to Ben Ohman for his guidance, patience, and taking care of my every need, and to Eric Risch for his direct support and oversight in the car buying process. These men treated my wife & I as if we were family. More

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