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APRIL BRICKNER
APRIL BRICKNER at Mullinax Ford of Apopka

APRIL BRICKNER

QUICK LANE ADVISOR

Mullinax Ford of Apopka

1551 E Semoran Blvd.
Apopka, FL 32703

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4.4
6 Reviews
4.4

6 Reviews

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6 Reviews of APRIL BRICKNER

October 07, 2025

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Employee Rating

When I entered Mullinax Ford Dealership right away I felt at home. I am an older handicap female and I did not feel discriminated against at all. Consultant Mr Nestor and his team made my transaction a smoot More

by nilda7570
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: SHAWN MARKS, CARLOS LAGOS, CHRIS WILLIAMSON, RUSSELL "SONNY" PERMAUL, KELLY WILLIAMS, DWIGHT DOWE, DERVIN CARTY, MIGUEL PACHECO, Nestor Herrera

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Oct 07, 2025

Mullinax Ford of Apopka responded

Thank you for your wonderful review, Nilda! We're so glad Nestor and the team made you feel welcome and ensured a smooth experience from start to finish. Your kind words and recommendation truly mean a lot to us!

June 12, 2025

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My last service was great. I was able to do a walkin and also get a service recall at the same time. More

by Cda7ff
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Recommend Dealer
Yes
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Jun 12, 2025

Mullinax Ford of Apopka responded

So glad to hear that your last service was great! Our new service center allows us to get more people in and out the door quickly and efficiently. We look forward to working with you the next time you visit!

June 02, 2025

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Patrick is a great service advisor, always. Puts tge customer first. The team at mullinax always tries to solve problems quickly and are pleasant to interact with More

by Ford owner
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DAVID COLLIMORE, DWIGHT DOWE, MICAH MILLS, MICHEAL GEHRING, MICHAEL SANTIAGO, MIGUEL PACHECO , PATRICK TURNER

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Jun 03, 2025

Mullinax Ford of Apopka responded

Thank you for your great review! We're glad Patrick consistently puts your needs first and that the team works hard to resolve issues quickly. It's great to hear you've had such positive interactions with everyone.

July 27, 2024

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Over the past few years I’ve purchased multiple new vehicles from Dan Niekraszewicz at Mullinax Ford in Apopka. Dan’s honesty and willingness to help along with his knowledge on the car buying process More

by Jack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: SHAWN MARKS, WARREN MARKS, DAN NIEKRASZEWICZ, CESAR MOLANO, RICHY MEJIA, MICAH MILLS , PATRICK TURNER

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Jul 28, 2024

Mullinax Ford of Apopka responded

Thank you for your loyal review, Ack! We're pleased to hear that Dan's honesty and expertise, along with our upfront pricing and no dealer fees, keep bringing you back. We appreciate your high recommendation and look forward to serving you again.

June 04, 2024

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We had one issue that was quickly resolved by the service manager which made the entire process very easy for us. More

by zman32700
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 04, 2024

Mullinax Ford of Apopka responded

Thank you for your positive review! We're glad to hear that our service manager quickly resolved the issue and made the process easy for you. We appreciate your feedback and look forward to serving you again.

April 13, 2024

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The service manager lied on me. First of all verify how many times I have been to your location? You said no one wants to work with me. Did you have me at your location for almost More

by Pastorjeff46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: MICHAEL SANTIAGO , Service manager

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Apr 15, 2024

Mullinax Ford of Apopka responded

Pastor Jeff, It is unfortunate that you decided to utilize this public form of communication as your source of resolution. Comments and accusations, such as what you have posted, make it difficult for those in customer service to want to try and assist you. As for the facts, you have a reputation for being aggressive on multiple visits. You have admitted this yourself. Regarding your statement that you ordered the tire in advance, it is true that someone called and gave us the make, model, and VIN of a truck, but it was not the correct truck, so we received the wrong tire. Regarding the length of the visit, it did take more than the estimated 30 minutes. We did not have the right tire (see paragraph above), and you added time yourself by being challenging to work with. As for your accusation that our staff made fun of a disabled elderly gentleman, that did not happen. That statement was written when you were sitting outside our building and were angry at our staff. Regarding the patch, you brought it to our attention, and we investigated the issue, agreed with you, and apologized. We then presented a resolution to replace the tire and offered a complimentary loaner vehicle, all of which you declined. Then you decided to leave and made a threat on the way out that you would "SEE US IN THE STREETS." This kind of behavior is unacceptable and will not be tolerated.

Apr 17, 2024

Pastorjeff46 responded

Tell the whole story. First off the statement was inside and your service manager in training was there. Second, I am not the only one who has this problem. Fortunately we record all of our calls. I can send it to you in an email that we sent the correct VIN and tire size Friday. Not to mention we called Monday to make sure. Why was I there 2 hours? Why did your team patch the side wall. Why wasn’t the tire ready. So go ask your service manager in training if your two service advisors were making fun of a handicapped old gentleman. I told him while I sat in the office. I sat in there from 1-2pm. I went outside for a conference call at 2pm. Here is the truth. You know you have a problem with your staff. I am not the only one. You care more about your people. You did no investigation, you just made up the typical excuse. Here are the facts. Your team insulted an handicapped older gentleman: I sat there for 2 hour for an appointment you said should have take. 30 minutes. Your team put a patch on my sidewalk and tried to tell me it was right. Your technician said it was standard to plug right there. We gave you not only the VIN but also the tire size. Keep lying I will get both calls so you can see we gave your team the right information. If the calls we made have the correct information. Who is the liar here. Just own it and I will let it go. If not I will keep pressure issue

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